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Isabel De Clercq - Social Technologies - Catalyst for Organisational Change

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Isabel De Clercq (Trend Catcher, Fire Starter and Sparkle Architect at Wolters Kluwer) presented this at "The Future of IT" on the 20th of September 2017 @itworks. It is based on Isabel's book "Social Technolgies in Business" (Die Keure, June 2017).

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Isabel De Clercq - Social Technologies - Catalyst for Organisational Change

  1. 1. Are Social Technologies the Ideal Catalyst for Organisational Transformation ? Isabel De Clercq (Trend Catcher, Fire Starter and Sparkle Architect at Wolters Kluwer) Twitter: @isabeldeclercq
 LinkedIn: https://be.linkedin.com/in/isabeldeclercq Presented at “The Future of IT” - Organised by @itworks on the 20th of September 2017 in Parker Hotel Brussels Airport, Belgium
  2. 2. Connect | Share | Lead
  3. 3. foto brommer
  4. 4. Leave a digital footprint
  5. 5. connect – meet – learn – grow speak up – raise your voice
  6. 6. Social facilitates connections between people and ideas Those connections make people grow @IsabelDeClercq
  7. 7. knowledge sharing across teams and business units
  8. 8. Social breaks down barriers @IsabelDeClercq
  9. 9. Social breaks down barriers @IsabelDeClercq
  10. 10. More efficiency Ideas can come together across domains Increased innovative capability More agile learners Anti-dote againss incestuous thinking
  11. 11. Social is a strong business driver
  12. 12. Yammer Community The Lighthouse
  13. 13. Closer to the customer Shorter feedback loops Faster time to market Social is a strong business driver @IsabelDeClercq
  14. 14. Technology extends human potential augments human capability
  15. 15. 1. Necessary ressources. 2. Digital Detox
  16. 16. 1. Necessary ressources. 2.
  17. 17. 1. Necessary ressources. 2. Don’t blame technology You are in charge F*** Digital Detox
  18. 18. 1. Necessary ressources. 2.
  19. 19. In ENGIE, we do social to solve a business need. Sharing knowledge is about more efficiency, more productivity.
  20. 20. - Best practices shared + quick answers à we gain time - Expertise shared across countries à new business opportunities
  21. 21. - Decrease human errors - Decrease number accidents by double digits in 1 year - Reduced the shortage of vaccines
  22. 22. 1. Necessary ressources. 2. Benefits for the employees - Faster and easier access to experts and best practices Benefits for the organisation - Increased efficiency and productivity - Increased speed of reaction - Decision making process is speeded up
  23. 23. 1. Necessary ressources. 2. Benefits for the employees - People and ideas can connect easier Benefits for the organisation - Innovation - More connected to the customer - Better and faster answers to customer’s questions
  24. 24. 1. Necessary ressources. 2. Benefits for the employees - The can raise their voice Benefits for the organisation - Increased employee satisfaction - Stronger brand
  25. 25. Social is a vital catalyst for individual and organisational transformation @IsabelDeClercq
  26. 26. 1. Necessary ressources. 2. What are the best conditions for implementing social technologies?
  27. 27. People feel more emotionally connected to the organisation and are proud to share their knowledge.
  28. 28. Top executives believe that social will help to realise strategic objectives @IsabelDeClercq
  29. 29. This message is conveyed repeatedly @IsabelDeClercq
  30. 30. A dedicated project team with different competencies HR & change & IT & communication @IsabelDeClercq
  31. 31. Authentic and explicit executive engagement
  32. 32. A willingness to evolve towards a more networked organisation
  33. 33. Governance. Find the sweet spot between control and laissez-faire
  34. 34. Digital literacy can be trained
  35. 35. Technology extends human potential augments human capability
  36. 36. Social is a vital catalyst for individual and organisational transformation @IsabelDeClercq
  37. 37. Social is a strong business driver more efficiency – more productivity – faster time to market – increased innovative capability – more agility – increased employee satisfaction – improved product and service quality @IsabelDeClercq
  38. 38. Key success factors for implementation strategic rationale – communication about the strategic rationale – executive engagement – training – governancethat focuses on the do’s @IsabelDeClercq

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