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A man delegates an assignment to the IT department and sees them handle it in such a way that it barely even resembles what it was meant to turn into or what it even used to be. This happens quite often, but there is a solution. After undergoing ITIL training, these incidents will cease to take place. Whenever an IT team gets their ITIL v3 certification, they will be conversant with business concepts and will be able to relate better to information technology; they will be turned from technocrats into a team of players, able to work more efficiently with each other and communicate better as well.