Ch09 Work Teams


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Ch09 Work Teams

  1. 1. ORGANIZATIONAL BEHAVIOR S T E P H E N P. R O B B I N S W W W . P R E N H A L L . C O M / R O B B I N S T E N T H E D I T I O N © 2003 Prentice Hall Inc. All rights reserved. PowerPoint Presentation by Charlie Cook
  2. 2. AFTER STUDYING THIS CHAPTER, YOU SHOULD BE ABLE TO: <ul><li>Explain the popularity of teams in organizations. </li></ul><ul><li>Contrast teams with groups. </li></ul><ul><li>Identify four types of teams. </li></ul><ul><li>Describe conditions when teams are preferred over individuals. </li></ul><ul><li>Specify the characteristics of effective teams. </li></ul><ul><li>Explain how organizations can create team players. </li></ul>L E A R N I N G O B J E C T I V E S
  3. 3. AFTER STUDYING THIS CHAPTER, YOU SHOULD BE ABLE TO: <ul><li>Describe the advantages and disadvantages of diversity for work teams. </li></ul><ul><li>Explain how management can keep teams from becoming stagnant and rigid. </li></ul>L E A R N I N G O B J E C T I V E S (cont’d)
  4. 4. Why Have Teams Become So Popular <ul><li>Teams typically outperform individuals. </li></ul><ul><li>Teams use employee talents better. </li></ul><ul><li>Teams are more flexible and responsive to changes in the environment. </li></ul><ul><li>Teams facilitate employee involvement. </li></ul><ul><li>Teams are an effective way to democratize an organization and increase motivation. </li></ul>
  5. 5. Team Versus Groups: What’s the Difference
  6. 6. Comparing Work Groups and Work Teams E X H I B I T 9-1
  7. 7. Types of Teams
  8. 8. Types of Teams (cont’d) <ul><li>Task forces </li></ul><ul><li>Committees </li></ul>
  9. 9. Types of Teams (cont’d) <ul><li>Team Characteristics </li></ul><ul><li>The absence of paraverbal and nonverbal cues </li></ul><ul><li>A limited social context </li></ul><ul><li>The ability to overcome time and space constraints </li></ul>
  10. 10. Beware: Teams Aren’t Always the Answer <ul><li>Three tests to see if a team fits the situation: </li></ul><ul><ul><li>Is the work complex and is there a need for different perspectives? </li></ul></ul><ul><ul><li>Does the work create a common purpose or set of goals for the group that is larger than the aggregate of the goals for individuals? </li></ul></ul><ul><ul><li>Are members of the group involved in interdependent tasks? </li></ul></ul>
  11. 11. Creating Effective Teams
  12. 12. Creating Effective Teams (cont’d)
  13. 13. Creating Effective Teams (cont’d)
  14. 14. Creating Effective Teams (cont’d)
  15. 15. A Team-Effectiveness Model E X H I B I T 9-3
  16. 16. Key Roles of Teams E X H I B I T 9-4
  17. 17. Turning Individuals Into Team Players <ul><li>The Challenges </li></ul><ul><ul><li>Overcoming individual resistance to team membership. </li></ul></ul><ul><ul><li>Countering the influence of individualistic cultures. </li></ul></ul><ul><ul><li>Introducing teams in an organization that has historically valued individual achievement. </li></ul></ul><ul><li>Shaping Team Players </li></ul><ul><ul><li>Selecting employees who can fulfill their team roles. </li></ul></ul><ul><ul><li>Training employees to become team players. </li></ul></ul><ul><ul><li>Reworking the reward system to encourage cooperative efforts while continuing to recognize individual contributions. </li></ul></ul>
  18. 18. Contemporary Issues in Managing Teams <ul><li>Team Effectiveness and Quality Management Requires That Teams: </li></ul><ul><ul><li>Are small enough to be efficient and effective. </li></ul></ul><ul><ul><li>Are properly trained in required skills. </li></ul></ul><ul><ul><li>Allocated enough time to work on problems. </li></ul></ul><ul><ul><li>Are given authority to resolve problems and take corrective action. </li></ul></ul><ul><ul><li>Have a designated “champion” to call on when needed. </li></ul></ul>
  19. 19. Team and Workforce Diversity: Advantages and Disadvantages of Diversity E X H I B I T 9-5
  20. 20. Reinvigorating Mature Teams <ul><li>Problems of Mature Teams </li></ul><ul><ul><li>Becoming stagnant and complacent as cohesiveness increases. </li></ul></ul><ul><ul><li>Developing groupthink. </li></ul></ul><ul><ul><li>Confronting more difficult issues. </li></ul></ul><ul><li>Reinvigorating Teams </li></ul><ul><ul><li>Prepare members to deal with problems of maturity. </li></ul></ul><ul><ul><li>Offer refresher training. </li></ul></ul><ul><ul><li>Offer advanced training. </li></ul></ul><ul><ul><li>Encourage teams to treat their development as a constant learning experience. </li></ul></ul>