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ITGS Project - Criterion A - Initial Consultation

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An overview of the ITGS internal assessment project Criterion A (part 1). Explains the requirements for the interview and how to write questions for the client to find out more about their current situation and problems.

Find more ITGS resources on my website: www.itgstextbook.com

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ITGS Project - Criterion A - Initial Consultation

  1. 1. ITGS Internal Assessment Project Initial Consultation Downloaded from www.itgstextbook.com. Creative Commons BY-NC 4.0
  2. 2. Objectives for Today • Investigate the client’s current situation • Create interview questions for the client • Prepare to perform the interview Downloaded from www.itgstextbook.com. Creative Commons BY-NC 4.0
  3. 3. Downloaded from www.itgstextbook.com. Creative Commons BY-NC 4.0
  4. 4. Criterion A • Initial Consultation – An interview with your client – Focus on investigating the current situation and its problems – Do not focus on a solution (you do not know the best solution yet) – Video record the interview for future reference and as evidence – Used to write a clear summary of the situation and its problems for the Initial Investigation. At this stage we are not focused on solutions. Downloaded from www.itgstextbook.com. Creative Commons BY-NC 4.0
  5. 5. Open and Closed Questions Your interview needs to provide you with enough detail to explain the current situation and its problems. Which is better: Closed question: “Does your current system have problems” “Yes.” Open question: “What problems does your current system have?” “One of the main problems is…..” Downloaded from www.itgstextbook.com. Creative Commons BY-NC 4.0
  6. 6. Interview Preparation • Write interview questions to find out about: – The client's current situation – The inadequacies of the current situation – How things are done at the moment – The specific problems the current system has Downloaded from www.itgstextbook.com. Creative Commons BY-NC 4.0
  7. 7. Next Steps • Perform and record your interview using the questions provided. • Create a transcript of the interview in the Initial_Consultation.rtf document • The transcript should include a header including the interview date, location, interviewer and interviewee All ITGS project work must use the forms provided. Do not change the file names or the file format! Downloaded from www.itgstextbook.com. Creative Commons BY-NC 4.0

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