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7 tips to better manage client expectations

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This was a presentation I gave at WordCamp Detroit 2019 on May 18th, 2019.

Published in: Business
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7 tips to better manage client expectations

  1. 1. May 18th, 2019 Managing Client Expectations
  2. 2. Bonsoir! I’m Anthony Montalbano
  3. 3. Co-founded in 2012
  4. 4. MY INTENTION
  5. 5. MANAGE /ˈmanij/ EXPECTATION /ˌekspekˈtāSH(ə)n/
  6. 6. MANAGING CLIENT EXPECTATIONS
  7. 7. CollaborationOrganization Communication Managing Expectations is
  8. 8. The single biggest problem in communication is the illusion that it has taken place. “
  9. 9. TWO REALITIES
  10. 10. What you think they want What the client wants
  11. 11. What you think they want What the client wants
  12. 12. EXPLAIN HOW TO WORK TOGETHER.1
  13. 13. Explain how to work together.
  14. 14. DON’T RESPOND RIGHT AWAY.2
  15. 15. Don’t respond right away.
  16. 16. 3 WRITE IT DOWN.
  17. 17. Write it down.
  18. 18. ADDRESS RISKS AND CONCERNS.4
  19. 19. Address risks and concerns.
  20. 20. 5 DO STATUS UPDATES OFTEN.
  21. 21. Do status updates often.
  22. 22. 6 CONFIRM ASSUMPTIONS.
  23. 23. Confirm assumptions.
  24. 24. “I DON’T KNOW” IS OKAY TO SAY. 7
  25. 25. “I don’t know” is okay to say.
  26. 26. WITH Work with your clients, not for them.
  27. 27. What you think they want What the client wants
  28. 28. What you think they want What the client wants
  29. 29. Don’t meet expectations, exceed them.
  30. 30. Any questions? ¡Muchas Gracias!

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