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Clare Agutter SIAM - The Good The Bad The Obligatory And The Virtuous

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Clares presentation gave you exaggerated examples of real-world
approaches to help enhance your understanding of the SIAM
roadmap as recommended by the SIAM Body of Knowledge,
and enable you to better recognise potential pitfalls.

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Clare Agutter SIAM - The Good The Bad The Obligatory And The Virtuous

  1. 1. 1 | SIAM Professional - ITSMF17 - 20 November SIAM The GOOD, the BAD … the OBLIGATORY and the VIRTUOUS
  2. 2. 2 | The BAD – SIAM is NOT … • The former name of Thailand o Well it is, but .. • A silver bullet • A replacement of ITIL® • A fad SIAM Professional - ITSMF17 - 20 November ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  3. 3. 3 | The GOOD – SIAM is … • An evolution of service management • An approach to multi-provider management o Not (only) from a contractualsupplier management perspective o But including collaboration, and end-to-end focus into the ‘core’ • A functionalstructuralorganisational approach SIAM Professional - ITSMF17 - 20 November
  4. 4. 4 | SIAM Layers SIAM Professional - ITSMF17 - 20 November Service Integration and Management (SIAM®) Foundation Body of Knowledge Version 1.0 - Figure 2
  5. 5. 5 | The OBLIGATORY – SIAM is … • A response to more complex sourcing environments • Essential in a ‘digital first’ world o Necessary for cloud services • Part of the skillset of an ITSM professional SIAM Professional - ITSMF17 - 20 November
  6. 6. 6 | SIAM History • Origins in the mid-2000s • 2015 White Paper(s) • 2016 Foundation BoK • 2017 Foundation Accreditation SIAM Professional - ITSMF17 - 20 November
  7. 7. 7 | The VIRTUOUS – Next steps … • The upcoming SIAM Professional BoK o Will bring in-depth look at what is involved o Based around the Foundation BoK SIAM Roadmap • Ready for the modern challenges o eSM o VeriSM SIAM Professional - ITSMF17 - 20 November
  8. 8. 8 | SIAM Professional - ITSMF17 - 20 November SIAM Implementation Roadmap 4 Iterative stages: • Discovery and Strategy • Plan and Build • Implement • Run and Improve
  9. 9. 9 | SIAM Professional - ITSMF17 - 20 November Discovery and Strategy • Define strategic objectives • Define governance requirements • Define roles and responsibilities • Map the existing services • Understand the marketplace
  10. 10. 10 | SIAM Professional - ITSMF17 - 20 November Examples
  11. 11. 11 | SIAM Professional - ITSMF17 - 20 November Plan and Build • Detailed SIAM model • Appoint providers • Plan for transitionretirement
  12. 12. 12 | SIAM Professional - ITSMF17 - 20 November Examples
  13. 13. 13 | SIAM Professional - ITSMF17 - 20 November Implement • Selecting approach • Transition • Organisational change management • Introducing service providers
  14. 14. 14 | SIAM Professional - ITSMF17 - 20 November Examples
  15. 15. 15 | SIAM Professional - ITSMF17 - 20 November Run and Improve
  16. 16. 16 | SIAM Professional - ITSMF17 - 20 November Examples
  17. 17. 17 | SIAM Professional - ITSMF17 - 20 November • Culture & Collaboration • Outcomes over activities • SIAM model with service integrator
  18. 18. 18 | Questions SIAM Professional - ITSMF17 - 20 November
  19. 19. 19 | Claire Agutter Claire@scopism.com @ClaireAgutter Michelle Major-Goldsmith Michelle.Major-Goldsmith@kineticit.com.au @MMG9898 Simon Dorst Simon.Dorst@kineticit.com.au @ITILZealot SIAM Professional - ITSMF17 - 20 November

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