2011 Company Introduction

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Quick overview of our company in a few short slides. Get in touch with us at sales@itGenius.com.au to learn more!

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  • Alerts for internet connection & server availability\nAlerts of degraded or faulty connections\nDemo of live system, simulating a failed internet connection\n
  • Alerts for internet connection & server availability\nAlerts of degraded or faulty connections\nDemo of live system, simulating a failed internet connection\n
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  • 2011 Company Introduction

    1. 1. 2011 Company IntroductionCopyright © itGenius Australia 2010.
    2. 2. Managed IT Services – what is it? • Virtual IT Department for Businesses with 5-75 staff members • Fixed-fee, unlimited IT Support • 24/7 Network & Server Monitoring Proactive MaintenanceCopyright © itGenius Australia 2011.
    3. 3. 24/7 Monitoring • We monitor your network 24/7 • Alerts sent to our tech team • Out of hours support responseCopyright © itGenius Australia 2011.
    4. 4. Automated Proactive Maintenance • Daily general maintenance • Virus/Spyware scans • Automated Windows updates • Onsite Proactive CheckupsCopyright © itGenius Australia 2011.
    5. 5. Daily, Weekly & Monthly Client Reporting • Fully transparent reporting • Daily ‘piece of mind’ reportCopyright © itGenius Australia 2011.
    6. 6. 24hr Automated Incident Resolution Problem Automatic Resolution Critical service failed (i.e. Mail service) Force-stop and restart service Bad process detected Kill process and report to technician Low disk space Run disk cleanup wizard Fragmented hard disk Defragment drive after hoursCopyright © itGenius Australia 2011.
    7. 7. What do we deliver? • Maximum uptime • Reliability & asset longevity 99.13% • Staff productivity & stress- free workplace • Measurable resultsCopyright © itGenius Australia 2011.
    8. 8. "Intellectuals solve problems; geniuses prevent them"Copyright © itGenius Australia 2011.
    9. 9. Copyright © itGenius Australia 2010.

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