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RAX !
RAX !
RAX ! EMPATHIZE
RAX ! EMPATHIZE 
+10 kg 
+0 cm 
BEFORE NOW
RAX ! EMPATHIZE 
+10 kg 
+0 cm 
BEFORE NOW
RAX ! EMPATHIZE 
BEFORE
RAX ! EMPATHIZE 
BEFORE
一、選擇題(100%) 
1. 近年來,提昌以人為本、運用創新的手法解決問題的____課程風 
靡全球,逐漸在美國掀起一波創業與企業改造的風潮. 
(A) 設計濕考(B) 設計嘶考(C) 設計恩考(D)設計思考
一、選擇題(100%) 
1. 近年來,提昌以人為本、運用創新的手法解決問題的_ (D) _課程風 
靡全球,逐漸在美國掀起一波創業與企業改造的風潮. 
(A) 設計濕考(B) 設計嘶考(C) 設計恩考(D)設計思考
一、申論題(? %) 
1. 近年來,提昌以人為本、運用創新的手法解決問題的設計思考課程風靡 
全球,逐漸在美國掀起一波創業與企業改造的風潮,請問為什麼?
DESIGN CHALLENGE
教改委員表示:我記得我當高中生的時候
How to Empathize?
第一次訪談就上手
第一次訪談就上手 
搭訕
1. 博取好感
設計一段開場白 
1. 博取好感
先別急著填滿沉默 
1. 博取好感2. 擁抱沉默
他們永遠是對的 
1. 博取好感2. 擁抱沉默 
3. 不要引導/糾正
October 23, 2007 
An Active, Purposeful Machine That Comes Out at Night to Play 
By BENEDICT CAREY 
Scientists have been trying to determine why people need sleep for more than 100 years. 
They have not learned much more than what every new parent quickly finds out: sleep lo-ss 
makes you more reckless, more emotionally fragile, less able to concentrate and almost 
certainly more vulnerable to infection. They know, too, that some people get by on as few 
as three hours a night, even less, and that there are hearty souls who have stayed up for 
more than week without significant health problems. 
Now, a small group of neuroscientists is arguing that at least one vital function of sleep is 
bound up with learning and memory. A cascade of new findings, in animals and humans, 
suggest that sleep plays a critical role in flagging and storing important memories, both 
intellectual and physical, and perhaps in seeing subtle connections that were invisible du-ring 
waking — a new way to solve a math or Easter egg problem, even an unseen pattern 
causing stress in a marriage.
3min
October 23, 2007 
An Active, Purposeful Machine That Comes Out at Night to Play 
By BENEDICT CAREY 
Scientists have been trying to determine why people need sleep for more than 100 years. 
They have not learned much more than what every new parent quickly finds out: sleep lo-ss 
makes you more reckless, more emotionally fragile, less able to concentrate and almost 
certainly more vulnerable to infection. They know, too, that some people get by on as few 
as three hours a night, even less, and that there are hearty souls who have stayed up for 
more than week without significant health problems. 
Now, a small group of neuroscientists is arguing that at least one vital function of sleep is 
bound up with learning and memory. A cascade of new findings, in animals and humans, 
suggest that sleep plays a critical role in flagging and storing important memories, both 
intellectual and physical, and perhaps in seeing subtle connections that were invisible du-ring 
waking — a new way to solve a math or Easter egg problem, even an unseen pattern 
causing stress in a marriage.
記住,我們要聽的是故事!
1 
2 
分配工作 
擬定訪問題目 
How to empathize
1 
2 
分配工作 
擬定訪問題目 
How to empathize
1 
2 
分配工作 
擬定訪問題目 
Let’s go empathize

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2013 台中一中TCFSH WORKSHOP EMPATHY

Editor's Notes

  1. 我叫RAX,負責教各位學習設計思考的第一堂課
  2. 我叫RAX,負責教各位學習設計思考的第一堂課
  3. EMPATHY.開始之前本來打算準備一段自我介紹
  4. 那天在翻找照片的時候才發現自己離高中已經有一段相當遠的距離了
  5. 現在回想起來,當時的腦袋裡除了專心念書
  6. 還是專心念書
  7. 各位能夠在美好的週末,拋下念書這件事情來參加設計思考的工作坊,相當值得鼓勵.我們來無講徵答一下,你們為什麼想學設計思考?
  8. 為什麼要回想高中生活呢?其實是想試著站在各位的角度,用一種你們能夠了解的語言來上設計思考,如果我的高中老師有試著這樣做過的話,我當年的大學學測可能會考的好一點。
  9. 設計思考是一套解決問題的方法,什麼叫做解決問題的方法?回想你的高中生涯你學過什麼解決問題的方法麼?這一題是不是太難了?我換個簡單一點的問法:
  10. 這個可能是大家比較習慣的問題,解決的方法很明確(出現答案)。
  11. 把對的答案填入空隔裡面(出現答案)。
  12. 我們高中的學習不太需要問為什麼,只是教你看清楚問題是什麼,然後試著從過去學習的經驗中找出標準答案
  13. 解決問題的整個過程往往只有你跟眼前的題目(焦點周圍變黑),這沒什麼不好。確實有一些問題可以從四個選項中找到答案.
  14. 只是走出學校以後,將會面對什麼樣的問題,用什麼方式來解決,這個世界更多的問題沒有標準答案,有的時候,我們可能連問題是什麼都不能很確定。
  15. 學習設計思考的人,相信這個世界是複雜的,由許多不一樣的人,組成各種不同的觀點
  16. 面對問題的時候,我們儘量試著運用同理心,設身處地的站在對方的角度思考,才有可能設計出符合對方需求的產品
  17. 假如今天的問題是重新設計一包衛生紙,你們會考慮哪些面項(給大家一包衛生紙)?還是覺得沒什麼好設計的?
  18. 有些衛生紙包裝很難打開,第一張衛生紙總是很難抽,這些都是你正在用的時候才會意識到的問題
  19. 如果今天的題目是設計一個無障礙的廁所,你要怎麼了解身障人士的使用經驗?鏡子的位置怎麼安排?門板背後的掛勾會不會太高?
  20. 脫離了使用的環境以後,很多重要的細節可能都會因此而被忽略,這次的題目是做逛一中街的經驗,大家都曾逛過一中街,很可能會覺得不需要這麼麻煩,還要出去訪問 正在逛街的人,我們待在教室裡討論就好了阿。如果是這樣的話,可能會有什麼問題? 還是大家都覺得我們的教育制度沒有問題。
  21. 那些負責教改的委員,可能也是這樣想的,我們也曾經當過高中生阿,大家都是成年人了待在會議室裡討論就好了。
  22. 我高三的時候玩過一個遊戲,這個遊戲的設計者為電腦裡面的NPC打爆不平,覺得大家都從勇者的觀點來看待遊戲,莫名其妙被闖入家中拿走金錢跟靈藥的NPC相當可憐,因此設計了一款以npc為主角的遊戲.
  23. 其實,EMPATHY這個步驟就是希望各位能藉由設計田野調查、訪談活動等等,走出去了解使用者真正的需求,而不是坐在教室裡想解決方案.
  24. 這次的工作坊因為時間的關係,在empathy這個步驟,我們會專注在訪談使用者經驗上
  25. 等等各位就要出去一中街做田野調查,有沒有人有過街頭訪談的經驗?訪談的時候有幾個需要注意的重點,為了幫助各位記憶,
  26. 我們把故事換成你可能比較熟悉的場景.如果把受訪者想像成你喜歡的那個人,我們的第一步應該是什麼?
  27. 請各位設計一段簡短明快的開場,可以試著借用第三方的公信力,您好我們是哪裡哪裡的學生
  28. 這個道理就跟你在假日還硬要穿一中制服一樣.
  29. 訪談中總會有些沉默的停頓,對方可能正在思考.試著不要急著問下一個問題,大家都怕尷尬,你不說話的時候對方可能就會想辦法找話題.
  30. 受訪者如果那是對的,那就是對的,至少對他來說是對的。訪談的時間有限,我們要聽的是對方的回答,不是你的個人經驗分享!
  31. 最後,在田野調查之前,有個小小的測驗希望能考驗一下大家的觀察力、還有團隊合作的能力.螢幕上有一篇文章,請用三分鐘時間討論,你們這組要用什麼方法在90秒內計算這篇文章有多少個s.計時三分鐘.
  32. 有個組別答對了,下一個問題,那這篇文章在講什麼?   知道一篇文章中有幾個s無助於了解這篇文章,如果待會各位帶回來的訪談內容,是我喜歡狗,身高一百六,情感狀態是一言難盡,這些回答都是這個人的s
  33. 我們想知道的是這個人為什麼喜歡狗?為什麼一言難盡,多問一個為什麼,你就會得到越多故事,
  34. 訪談之前有兩件預備工作coach會協助各位完成
  35. ,你們要決定誰是主問、誰是輔問,兩個人的分工是什麼,然後誰是記錄,怎麼記錄?
  36. 接著你們要試著擬定訪問題目