Marketing, Development,
Guest Services - July 2013
• Produces all marketing and communications
materials for complex
• Advertising revenue, group sales, meetings
• Manages s...
MARKETING APPROACH
Paid
Owned
Shared
Earned
Marketing July 20, 2013
Paid campaign –
Charlottetown Festival
Illustrations by Steve Adams
Marketing July 20, 2013
Paid campaign - Print
Marketing July 20, 2013
Paid campaign – Print
Moncton Times Transcript
Marketing July 20, 2013
Paid campaign
Moncton Times Transcript
Marketing July 20, 2013
Paid campaign - broadcast
• 30-second TV
version one
• 30-second TV
version two
• 5 nights/week CBC
• CTV in NB and NS
• V...
Paid campaign - broadcast
Marketing July 20, 2013
• Television Budget
– CTV $30,000
– CTV In-Kind $30,000
– Live Remotes $...
Paid campaign - outdoor
Marketing July 20, 2013
One big banner!
Marketing July 20, 2013
Paid – online creative
Marketing July 20, 2013
• Leaderboard
• Big Box
• Pre-roll
Paid campaign- online
• Search Engine Marketing
• CBC
• The Guardian
• Chronicle Herald
• Tourism PEI
• Discover Charlotte...
Paid campaign – online results
Marketing July 20, 2013
The Guardian
253 clicks
CBC
1902 clicks
Chronicle
Herald
96 clicks
...
Owned – new website design
Marketing July 20, 2013
Owned – E-newsletter campaigns
Evangeline – a world premiere
• 42 newsletters sent out
since December
• 1,400 new subscrib...
Owned - Publications
Season brochure
270,000 copies distributed on
and off-island
Enrichment guide
• 23,000 copies printed...
New mobile app
Marketing July 20, 2013
• Huge shift to mobile
devices
-ipad and Iphone
• Booking tools
• Download at Apple...
Owned – Evangeline micro-site
Marketing July 20, 2013
Total Clicks 4,583
Unique Clicks 3,090
Repeat visitors 1,493
Section...
Owned – Cradling Confederation
• Cradling Confederation
is now at the printers
• Copies will be sent to
Board members with...
Owned – organic search and web traffic
Marketing July 20, 2013
• 11 of 13 page-one results delivered by
Google search on J...
Shared
Marketing July 20, 2013
• New Youtube content produced including
– Journey to a World Premiere
– Setting the Stage
...
Shared - platforms
• 24% growth in facebook community since
September 2012
• Total “fan” base 7,711
• Paid promotion of so...
Earned
• Consistent outreach to local media
• Wide outreach to off-Island media
• News conference in May in Moncton to lau...
Earned
• Highlight of the season
(or more!) Globe and
Mail cover of Arts
section
Marketing July 20, 2013
Coverage of Evangeline
• The Globe and Mail
• Toronto Star
• CBC (many)
• Radio Canada (several)
• Broadwayworld.com
• La ...
Marketing - other
• Brochures
• Ads
• Menus
• Signage
• Website content
• Newsletters
• Centre map
• Posters
For
• Gallery...
Sales
• Secured many events including
– Canadian Heritage Foundation in
2014
– awards dinner Canadian Tourism
Commission’s...
LIVE @ the Centre
• $868,858 ticket sales
• 35+ performances
• October to April
• Most while under
renovation in balcony
•...
Development
• “Into the Spotlight” - an intimate concert by Measha
Brueggergosman at The Mack in March
• Proposals to attr...
Guest Services
• The Box Office and Front of
House are now fully staffed
• Reconfigured theatre seating plan
• Two Heritag...
Customer feedback via “Let us know” surveys
So far 97.5% rate Evangeline as good or excellent
Marketing July 20, 2013
Customer feedback via “Let us know” surveys
Excellent evening! Beyond my expectations! I was so caught up with the
emotion...
• A marketing strategy was
completed at the end of
2012
• Awareness benchmark
• One year review on August
13
• Align with ...
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Marketing the 2013 Charlottetown Festival at Confederation Centre of the Arts

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Marketing report for 2013 annual general meeting of Confederation Centre of the Arts in Charlottetown Prince Edward Island, Canada.

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Marketing the 2013 Charlottetown Festival at Confederation Centre of the Arts

  1. 1. Marketing, Development, Guest Services - July 2013
  2. 2. • Produces all marketing and communications materials for complex • Advertising revenue, group sales, meetings • Manages sponsors and member relations • Ensures excellent customer service and booking transactions Marketing July 20, 2013 Marketing, Development and Guest Services
  3. 3. MARKETING APPROACH Paid Owned Shared Earned Marketing July 20, 2013
  4. 4. Paid campaign – Charlottetown Festival Illustrations by Steve Adams Marketing July 20, 2013
  5. 5. Paid campaign - Print Marketing July 20, 2013
  6. 6. Paid campaign – Print Moncton Times Transcript Marketing July 20, 2013
  7. 7. Paid campaign Moncton Times Transcript Marketing July 20, 2013
  8. 8. Paid campaign - broadcast • 30-second TV version one • 30-second TV version two • 5 nights/week CBC • CTV in NB and NS • Version one viewed more than 3,000 times on Youtube! Marketing July 20, 2013
  9. 9. Paid campaign - broadcast Marketing July 20, 2013 • Television Budget – CTV $30,000 – CTV In-Kind $30,000 – Live Remotes $8,000 – CBC $25,000 – CBC Weather bonus Total TV $93,000 • Radio Ads on Ocean 100, CFCY • Live remotes Ocean 100 and CTV
  10. 10. Paid campaign - outdoor Marketing July 20, 2013
  11. 11. One big banner! Marketing July 20, 2013
  12. 12. Paid – online creative Marketing July 20, 2013 • Leaderboard • Big Box • Pre-roll
  13. 13. Paid campaign- online • Search Engine Marketing • CBC • The Guardian • Chronicle Herald • Tourism PEI • Discover Charlottetown • Travel Zoo Marketing July 20, 2013 • Average 3.4% SEM click- through three times higher than industry average • Average SEM cost per click $.64 (well under the $1+ industry average) • Total clicks 7,350 ++ • Total budget $40,000
  14. 14. Paid campaign – online results Marketing July 20, 2013 The Guardian 253 clicks CBC 1902 clicks Chronicle Herald 96 clicks Search Engine Marketing 4,395 clicks Travel Zoo 704 clicks
  15. 15. Owned – new website design Marketing July 20, 2013
  16. 16. Owned – E-newsletter campaigns Evangeline – a world premiere • 42 newsletters sent out since December • 1,400 new subscribers since December • 36,000 total subscribers • 28% average open rate of newsletters (well above industry average!) Marketing July 20, 2013
  17. 17. Owned - Publications Season brochure 270,000 copies distributed on and off-island Enrichment guide • 23,000 copies printed for theatre patrons and schools Marketing July 20, 2013
  18. 18. New mobile app Marketing July 20, 2013 • Huge shift to mobile devices -ipad and Iphone • Booking tools • Download at Apple store!
  19. 19. Owned – Evangeline micro-site Marketing July 20, 2013 Total Clicks 4,583 Unique Clicks 3,090 Repeat visitors 1,493 Section Clicks 9,215 Average visit 18.28 minutes
  20. 20. Owned – Cradling Confederation • Cradling Confederation is now at the printers • Copies will be sent to Board members with the Strategic Plan Marketing July 20, 2013
  21. 21. Owned – organic search and web traffic Marketing July 20, 2013 • 11 of 13 page-one results delivered by Google search on July 13 for “Evangeline” are owned by Charlottetown Festival! • Visits to festival website over the past month are up 47% in 2013 over 2012 • Page views are up 81% • Pages per visit up 5% • New visitors up 5%
  22. 22. Shared Marketing July 20, 2013 • New Youtube content produced including – Journey to a World Premiere – Setting the Stage – Discovering a classic – Raising the banners – Anne opening night • Evangeline-related videos viewed more than 12,500 times
  23. 23. Shared - platforms • 24% growth in facebook community since September 2012 • Total “fan” base 7,711 • Paid promotion of some posts • Organic reach growing • Twitter – nearly 3,000 followers, high engagement • Pinterest – adding new content • Our seven-year-old backstage blogger o.cormier.me Marketing July 20, 2013
  24. 24. Earned • Consistent outreach to local media • Wide outreach to off-Island media • News conference in May in Moncton to launch Evangeline in New Brunswick • Registered at Canadian Tourism Commission’s GoMedia event in Charlottetown in September Marketing July 20, 2013
  25. 25. Earned • Highlight of the season (or more!) Globe and Mail cover of Arts section Marketing July 20, 2013
  26. 26. Coverage of Evangeline • The Globe and Mail • Toronto Star • CBC (many) • Radio Canada (several) • Broadwayworld.com • La Voix Acadienne • The Buzz • TecheToday • Chronicle Herald • Moncton Times Transcript • The Guardian Marketing July 20, 2013 Extensive coverage in Broadwayworld.com
  27. 27. Marketing - other • Brochures • Ads • Menus • Signage • Website content • Newsletters • Centre map • Posters For • Gallery • Mavor’s • Showcase • Arts education Marketing July 20, 2013
  28. 28. Sales • Secured many events including – Canadian Heritage Foundation in 2014 – awards dinner Canadian Tourism Commission’s GoMedia marketplace September, 2013 • Volume buyers and group sales activities are ongoing • Attended Saltscapes the annual consumer show • Charlottetown Chamber mixer at the MACK • Building-wide cruise promotion plan – paid advertising in cruise marketing materials – participation in a “shopper’s guide” program. Marketing July 20, 2013
  29. 29. LIVE @ the Centre • $868,858 ticket sales • 35+ performances • October to April • Most while under renovation in balcony • Randy Bachman • Royal Winnipeg Ballet • Matt Andersen • PEI Symphony Orchestra • Wizard of Oz Marketing July 20, 2013
  30. 30. Development • “Into the Spotlight” - an intimate concert by Measha Brueggergosman at The Mack in March • Proposals to attract a major sponsor for Evangeline • Most festival sponsors are committed again for 2013 • Support continues for gallery and arts education programming • 2013 is the last season for Major Festival Sponsor APM; looking for new multi-year sponsor for 2014 and beyond • “Meet us in the balcony” June Members’ event; 60+ members tested out new balconies, and met 20 cast members • Our Development Director has left for a one-year maternity leave and Anita Mercier will fill the role until July 2014. Marketing July 20, 2013
  31. 31. Guest Services • The Box Office and Front of House are now fully staffed • Reconfigured theatre seating plan • Two Heritage Guides – Trial cooperation at kiosk space – fresh paint and Festival graphics – guides will assist patrons and cruise passengers • Handbook for new staff • “let us know” emailed surveys • Update our presence on TripAdvisor, respond to reviews Marketing July 20, 2013
  32. 32. Customer feedback via “Let us know” surveys So far 97.5% rate Evangeline as good or excellent Marketing July 20, 2013
  33. 33. Customer feedback via “Let us know” surveys Excellent evening! Beyond my expectations! I was so caught up with the emotion at the end of the show that it took me a while to bring my self together and stand up to applaud with the rest of the audience. The actors were very talented, the set was well thought out and the director of the musical did a fabulous job! Never a dull moment, only quality acting and singing! I highly recommend it!!! Thank you f or making me discover in a beautiful way this famous story and the sad reality of the Acadian people... who are my ancestors. It made me even prouder of their continuous fight to preserve their language and culture. Sara C. Lévis, Québec Marketing July 20, 2013
  34. 34. • A marketing strategy was completed at the end of 2012 • Awareness benchmark • One year review on August 13 • Align with Confederation Centre’s 2013-2018 plan • Principal objectives – Enhance the position and scope of Confederation Centre as ‘truly national’ – Play a key role in increasing annual operating revenues Marketing July 20, 2013 Marketing Strategy

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