Class 4: Question Types and When to Use ThemDon RabonExpert Investigator, Author, Instructordwrabon@msn.com
IntroductionDon RabonDon Rabon, CFE, author, speaker, instructor and former investigativedirector, has more than 34 years ...
Aspects of Questioning:Control
Levels of ControlPaycheck ControlParticipant Alliance ControlCapability ControlAffecting Control
Aspects of Questioning:ControlPlan
Aspects of Questioning:Question SequenceHigh Listening Level
Questioning:The instruments of theinterviewing process
Type of InterviewsDirectiveNondirectiveCombined
Directive InterviewClose-Ended Questions• Gains information, but cuts off information• Do, is, are, did• Restrictive• Limi...
Directive Interview• Obtain Information• Direct Verbiage• Focus• Restricted Discussion• Topic Centered• Impersonal• Deters...
Directive Interview• Avoid Self-Disclosure• Interviewer Centered• Causes Subjects to Become Silent• Attention Gaining• Con...
Directive Interview• Less Time• Centers the Issue• Restricts Information• Lost Information• Intimidation• Give Information...
Non -Directive InterviewOpen-Ended Questions• Thought and Conversation• What, How, Why, Could, Would• Narration• Expansive...
• Opportunity to Talk• Yes or No Will Not Suffice• Self-Exploration, Discussion, Discourse• They Talk – We Listen• Non-Thr...
• Reveals Importance• Involves Subject• Conversational• Thinking Occurs
• Variety of Questioning Options• Takes More Time• Rambling• Tabulation Difficulty
Connecting questions serve toconnect details and events
Positive Reaction QuestionsTag Questions
Gain Cooperation IdentifyBarriers to CooperationTag Questions
Clarifying Questions
Forced-Choice QuestionsRequires an answer chosenfrom among two or morepossible responses
Control QuestionsNo Additional InformationEvaluate Responses of SubjectStatement against self-interestProvide rationale or...
Control QuestionsNo Additional InformationEvaluate Responses of SubjectWhy?Who?What?Happen?
Secondary QuestionEncourage Continued Answers
Reflective Probe - PROCESS• Normal eye contact• Auditory confirmation• Visual confirmation• Repetition
Leading Questions• Makes an assumption not confirmed• Normally produces the most honestanswer
Attitude StatementsAffect the mood or feeling of theinterviewee
Additional Secondary Question
Summary Return• Summarize• “Own their narrative”• Move interview forward
Interviewing SequenceDetails GeneralInductive Sequence
Interviewing SequenceDetailsGeneralDeductive Sequence
QuestionsIf you have any questions, please submit them now.Thank you for taking the time to attend today’s webinar.If you ...
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Class 4 - Question Types and When to Use Them

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i-Sight is offering a free six-part webinar education series on Advanced Investigation Interview Techniques, taught by Don Rabon, bestselling author, speaker and trainer.

During this webinar you will learn:
• Interviewing sequence
• Probing questions and when to use them
• Amplifying questions
• Closed-ended questions
• Open-ended questions
• Connecting questions
• Clarifying questions
• Forced-choice questions
• Control questions
• Secondary questions
• Exercises for developing and improving skills

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Class 4 - Question Types and When to Use Them

  1. 1. Class 4: Question Types and When to Use ThemDon RabonExpert Investigator, Author, Instructordwrabon@msn.com
  2. 2. IntroductionDon RabonDon Rabon, CFE, author, speaker, instructor and former investigativedirector, has more than 34 years of experience conducting training ininterviewing techniques, detecting deception and investigative disclosureanalysis. Rabon is the author of many books, including Interviewing andInterrogation 2nd Edition and Fraud Related Interviewing. Rabon isretired from the North Carolina Justice Academy, North CarolinaDepartment of Justice, where he served as Deputy Director.Joe GerardJoe Gerard is the VP of Sales & Marketing at i-Sight, a leading providerof web-based case management software for corporate investigations.He’s worked with companies like Dell, Coke, Allstate, BP and more than100 others to implement improved investigative processes that leveragebest practices and case management.
  3. 3. Aspects of Questioning:Control
  4. 4. Levels of ControlPaycheck ControlParticipant Alliance ControlCapability ControlAffecting Control
  5. 5. Aspects of Questioning:ControlPlan
  6. 6. Aspects of Questioning:Question SequenceHigh Listening Level
  7. 7. Questioning:The instruments of theinterviewing process
  8. 8. Type of InterviewsDirectiveNondirectiveCombined
  9. 9. Directive InterviewClose-Ended Questions• Gains information, but cuts off information• Do, is, are, did• Restrictive• Limited answers• Yes or no
  10. 10. Directive Interview• Obtain Information• Direct Verbiage• Focus• Restricted Discussion• Topic Centered• Impersonal• Deters Discussion
  11. 11. Directive Interview• Avoid Self-Disclosure• Interviewer Centered• Causes Subjects to Become Silent• Attention Gaining• Confirm Agreement• Easy to Dominate
  12. 12. Directive Interview• Less Time• Centers the Issue• Restricts Information• Lost Information• Intimidation• Give Information Away
  13. 13. Non -Directive InterviewOpen-Ended Questions• Thought and Conversation• What, How, Why, Could, Would• Narration• Expansive• Freedom to Respond
  14. 14. • Opportunity to Talk• Yes or No Will Not Suffice• Self-Exploration, Discussion, Discourse• They Talk – We Listen• Non-Threatening• Feeling Identified
  15. 15. • Reveals Importance• Involves Subject• Conversational• Thinking Occurs
  16. 16. • Variety of Questioning Options• Takes More Time• Rambling• Tabulation Difficulty
  17. 17. Connecting questions serve toconnect details and events
  18. 18. Positive Reaction QuestionsTag Questions
  19. 19. Gain Cooperation IdentifyBarriers to CooperationTag Questions
  20. 20. Clarifying Questions
  21. 21. Forced-Choice QuestionsRequires an answer chosenfrom among two or morepossible responses
  22. 22. Control QuestionsNo Additional InformationEvaluate Responses of SubjectStatement against self-interestProvide rationale or damn the behaviorOpinion regarding punishmentReaction to an expression of disbelief
  23. 23. Control QuestionsNo Additional InformationEvaluate Responses of SubjectWhy?Who?What?Happen?
  24. 24. Secondary QuestionEncourage Continued Answers
  25. 25. Reflective Probe - PROCESS• Normal eye contact• Auditory confirmation• Visual confirmation• Repetition
  26. 26. Leading Questions• Makes an assumption not confirmed• Normally produces the most honestanswer
  27. 27. Attitude StatementsAffect the mood or feeling of theinterviewee
  28. 28. Additional Secondary Question
  29. 29. Summary Return• Summarize• “Own their narrative”• Move interview forward
  30. 30. Interviewing SequenceDetails GeneralInductive Sequence
  31. 31. Interviewing SequenceDetailsGeneralDeductive Sequence
  32. 32. QuestionsIf you have any questions, please submit them now.Thank you for taking the time to attend today’s webinar.If you have any questions about the information covered in the webinar,please contact:Joe Gerardj.gerard@i-sight.comDon Rabondwrabon@msn.com

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