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Workplace Investigations: Interviewing Like a Pro


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There's a lot to consider when conducting workplace investigations. The investigation interview process can make or break an internal investigation.

This presentation will teach you how to:

- Prepare for an interview
- Gather information
- Develop interview questions
- Select interview locations
…and more

Access the webinar recording here:

Published in: Business, Career
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Workplace Investigations: Interviewing Like a Pro

  1. 1. Interview Like a Pro Interview Like a Pro White Hat Solutions
  2. 2. Introduction <ul><li>Greg Caldwell </li></ul><ul><li>With more than 35 years of corporate investigation experience, Caldwell has uncovered million dollar embezzlements, exposed a rogue IRS auditor, stopped a $5.1 million insurance fraud and was the court-appointed investigator for the largest serial murder case in Colorado. His bold interviewing techniques have helped him solve many high-profile cases, and will help you to do the same in your own internal investigations. </li></ul><ul><li>Jakub Ficner </li></ul><ul><li>In the role of Business Development Manager at i-Sight, Jakub has spent the past 3 years offering configured investigative case management solutions to many large and global organizations.  Jakub is a contributor to Ethics and Compliance blogs and hosts regular webinars focused on effective internal investigations. Jakub received his MBA from Purdue University in 2011 where he worked with Volkswagen in Germany and TVS Motors in India. </li></ul>
  3. 3. What Makes a Good Interviewer? <ul><li>Great conversationalists make good investigators. </li></ul><ul><li>Turn an investigation interview into a conversation: </li></ul><ul><ul><ul><li>Concentrate on what others are saying </li></ul></ul></ul><ul><ul><ul><li>Send nonverbal messages that show you’re listening </li></ul></ul></ul><ul><ul><ul><li>Avoid early evaluations </li></ul></ul></ul><ul><ul><ul><ul><li>- The Magnetic Theory of Investigation </li></ul></ul></ul></ul><ul><ul><ul><li>Avoid getting defensive </li></ul></ul></ul><ul><ul><ul><li>Practice paraphrasing </li></ul></ul></ul><ul><ul><ul><li>Listen (and observe) for feelings </li></ul></ul></ul><ul><ul><ul><li>Ask questions </li></ul></ul></ul><ul><ul><ul><li>Listen actively </li></ul></ul></ul>
  4. 4. The Listening Quiz: <ul><li>During the past 2 weeks, can you recall an incident where you thought I was not listening to you? </li></ul><ul><li>When you are talking to me, do you feel relaxed at least 90% of the time? </li></ul><ul><li>When you are talking to me, do I maintain eye contact with you most of the time? </li></ul><ul><li>Do I get defensive when you tell me things with which I disagree? </li></ul>
  5. 5. Preparing for the Interview <ul><li>Step-by-step information gathering: </li></ul><ul><li>Make a list and prioritize </li></ul><ul><li>Review Complaint and documentation </li></ul><ul><li>Interview Complainant </li></ul><ul><li>Interview Witnesses </li></ul><ul><li>Interview Subject(s) </li></ul><ul><li>Identify Inconsistencies </li></ul><ul><li>Document Everything </li></ul>
  6. 6. Preparing for the Interview <ul><li>Developing interview questions: </li></ul><ul><li>Preparation </li></ul><ul><li>Cultural Awareness </li></ul><ul><li>Keys </li></ul><ul><ul><li>Who? </li></ul></ul><ul><ul><li>What? </li></ul></ul><ul><ul><li>When? </li></ul></ul><ul><ul><li>Why? </li></ul></ul><ul><ul><li>How? </li></ul></ul>
  7. 7. Preparing for the Interview <ul><li>Location, Location, Location! </li></ul><ul><li>Why does location matter? </li></ul><ul><ul><li>Psychological Advantage </li></ul></ul><ul><ul><li>Confidentiality </li></ul></ul><ul><ul><li>Distractions </li></ul></ul><ul><li>The best location for conducting an investigation interview? </li></ul><ul><ul><li>Conference Room </li></ul></ul><ul><ul><li>Office (other than subject’s) </li></ul></ul>
  8. 8. The Interview <ul><li>What is the most productive interview protocol? </li></ul><ul><li>Setting the stage – developing a rapport </li></ul><ul><li>Very general questions to begin </li></ul><ul><li>Don’t interrupt </li></ul><ul><li>Take notes & jot down questions </li></ul><ul><li>Observe body language </li></ul><ul><li>Consistency </li></ul>
  9. 9. The Interview <ul><li>Obtaining written statements: </li></ul><ul><li>By Subject </li></ul><ul><li>From notes </li></ul><ul><li>From recording </li></ul><ul><ul><li>Don’t sanitize </li></ul></ul><ul><ul><li>Supporting Affidavit/Notary </li></ul></ul>
  10. 10. Conclusion <ul><li>Key Takeaways: </li></ul><ul><li>Thorough Preparation </li></ul><ul><li>Complete Understanding of Event/Issue </li></ul><ul><li>Gathering of supporting evidence </li></ul><ul><li>Interviews </li></ul><ul><li>Document, document, document </li></ul><ul><li>Continued training </li></ul>
  11. 11. Thank You! <ul><li>If you have any questions, please submit them now. </li></ul><ul><li>Thank you for taking the time to attend today’s webinar. </li></ul><ul><li>If you have any questions about the information covered in the webinar, please contact: </li></ul>