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CSCL at work, Computer-Supported Work-Integrated Learning (CSWIL)

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  1. 1. Sean P. Goggins Drexel University Isa Jahnke Umeå University Volker Wulf Siegen University, GermanyWorkshop on CSCL@WorkComputer-Supported Collaborative Learning a the Workplace:Beyond CSCL & CSCWGROUP 2012, Florida | 28 Oct 2012
  2. 2. Computer-supported collaborative learning at work – Looking back (2 years ago) Collaborative Learning at Work is about more than acquiring new information to perform a task. It is also about co-constructing new knowledge and developing competences in situated actions to solve a problem within a firm, an organization or a government and to improve its services in socially as well as economically measurable | 28 Oct 2012 2
  3. 3. Our motivation What we observed: •Firms neglect or do not support ‘learning at work’, •Firms avoid the term “learning” and •Firms Learning is seen as a weakness. What we want(ed) to know: 1.How is “Computer-Supported Collaborative Learning at Work” designed and studied? 2.What are the theoretical and methodological implications, and where do they take this emerging research space? 3.Do we need to rethink workplace training & WORK-INTEGRATED learning; how it is conducted nowadays? Are more collaborative learning strategies useful and could they contribute to higher performance? | 28 Oct 2012 3
  4. 4. Finding first answers in a 1st workshop at Group2010 Guiding questions to our workshop participants in 2010 1. How is our knowledge of the role of collaboration in learning being applied in workplace settings today? To what extent is it supported by computers and social media platforms? 1. What does CSCL@Work in your research mean? Do you have a definition (and is this different to others)? 1. What challenges do we face? How can we successfully introduce and study computer-supported collaborative learning in the workplace? (e.g., which methods are appropriate?) 1. What are essential design & evaluation criteria (regarding technical, social and educational dimensions)? | 28 Oct 2012 4
  5. 5. The aim of the first workshop in 2010 was… …to share examples of CSCL@Work with the objective of developing a conceptual framework for CSCL@Work that encompasses the examples. •…to identify and discuss examples of CSCL at work •…to identify theoretical and methodological commonalities and contrasts across the represented disciplines relative to CSCL at work •…to further define the constituency of researchers who share an interest in exploring collaborative learning in the | 28 Oct 2012 5
  6. 6. Meta-Analysis of 9 cases from the 1st workshop  Gerhard Fischer (University of Colorado at Boulder,  Ekaterina Prasolova-Førland & Leif USA), keynote Martin Hokstad (Norwegian University „When the answer to a problem is not known?“ of Science and Technology), Organizational Learning with Serious  David Gurzick (Hood College, USA), Games: Monitoring and Analyzing Transforming CSCL in the Workplace by Communities Using Online Personal Networks  Elizabeth M. King (University of  Sean P. Goggins (Drexel university, USA), Wisconsin-Madison, School of Designing CSCL at Work for Rural IT Workers: Education), Digital Media and Gaming Spaces as  Jean-Laurent Cassier, Kristine Lund, Guy Models of CSCL and CSCW in Practice Prudhomme (CNRS, University of Grenoble, France),  Isa Jahnke & Claudius Terkowsky, Provoking pivotal moments for decision making Christian Pleul (TU Dortmund during collaborative design? University, Germany), Platform for eLearning and Telemetric  Mark Hartswood (Edinburgh University), Lilian Blot Experimentation (PeTEX) – (Durham University, UK), Rob Procter (Manchester A Framework for Community-based University), Louise Wilkinson (South-West London Learning in the Workplace Breast, UK), Paul Taylor (University College, UK), Alison Gilchrist (South East Scotland Breast), Computer-Supported Cooperative Learning for | 28 Oct 2012 6
  7. 7. Collaborative learning as connection between individual and organizational learning In d iv id u a l) O r g a n iz a 1 o n a l) L e a r n in g ) L e a r n i n g )) C o lla b o r a 1 v e ) L e a r n in g ) | 28 Oct 2012 7
  8. 8. Cases illustrate a gap: ‘ what employees do’ & ‘what firms want to do’ differs! Cases reveal the potential of work-integrated collaborative learning Employees use Social Media like Facebook, Twitter, LInkedIn other platforms to solve a problem they face in a specific situation at work vs. Firms do not make collaborative learning | 28 Oct 2012 8
  9. 9. Goggins & Jahnke, 2012 Results IJSKD  Thesis 1. Collaborative learning in a CSCL@Work setting is enabled by and in unexpected and unusual online learning places.  Thesis 2. Learning in a CSCL@Work setting is enabled by fostering learning activities that incorporate feedback from diverse sources and different feedback partners who are not available within the traditional organizational boundaries. Such new sources are available through personal connections, developed by using social media, which are disruptive to our classic conceptualization of what an organization is.  Thesis 3. Learning in a CSCL@Work setting is enabled by supporting technology-embraced collaborative learning across established | 28 Oct 2012 9
  10. 10. Implications Support for CSCL@Work is often implicitly done instead of designing knowledge co-construction as an explicit way of learning. With this framework, we provide a start for making learning visible. •Making learning in unexpected, unusual online learning places visible – enabling unstructured connections to the employee’s work places by Social Media. •Enabling learning by leveraging new connections in the Internet – enabling the change of the feedback partners and established learning loops. •The key principle of CSCL@Work is to design collaborative learning across established boundaries (social- and technology-constructed boundaries) | 28 Oct 2012 10
  11. 11. Possible design criteria T e c h n ic a l( S o c ia l( P e d a g o g ic a l( S t r u c t u r a l( (C o u p l i n g ( Q u a lit y ( C o n c e p t (o f ( ?( Su cce ss( | 28 Oct 2012 11
  12. 12. …aim of the 2nd workshop, ACM Group 2012  Development of a shared understanding of the different CSCL@Work perspectives, leading to …  … an integrated set of research questions that can be pursued across the boundaries of CSCL and | 28 Oct 2012 12
  13. 13. Today, | 28 Oct 2012 13
  14. 14. Road Map Today – overview (1/3) 9.00 Start • Introduction (15 mins) • Get-to-know each other (15 mins) & Postcard Symbol (30 mins) 10:00 Part 1  Gerhard Fischer, USA (15 mins)  Gerry Stahl, USA (15 mins)  Volker Wulf, GER (15 mins) Break -- 10:40-11:00 Coffee break 11:00 Part 2  Discussion in small groups, 3-4 people (4-5 tables): Break 12.00-13:00 | 28 Oct 2012 14
  15. 15. Road Map Today – overview (2/3) 13:00 Part 3  Michael Prilla & Thomas Herrmann, GER (15 mins)  Anders Morch, Norway (15 mins)  Leif Hokstad, Norway (15 mins)  Discussions in small groups, 3-4 people (4-5 tables) Break -- 14:15-14:30 Coffee break (fika) 14:30 Part 4 – Poster session (15 mins)  David Gurzik, USA (5 mins)  Hilda Tellioglu, Austria (5 mins)  Discussion in small groups, 3-4 people (4-5 tables) Break -- 15:45-16:00 Coffee break (fika) | 28 Oct 2012 15
  16. 16. Road Map Today – overview (3/3) 16:00 Part 5  Presentation of the results created in small groups (4-5 groups, 45 mins)  At the end…. What next? End | 28 Oct 2012 16
  17. 17. Starting NOW … Get to know each other 30 mins •Your name, your affiliation •Pick a postcard as a symbol for… What challenge/problem does CSCL@Work solve? (Why do you study CSCL@Work?) | 28 Oct 2012 17
  18. 18. 10:45 Part 2 - Challenges for CSCL@Work A Conceptual Framework for Computer-Supported Collaborative Learning at Work by Gerhard Fischer, Boulder/CO, USA Theories of Collaborative Cognition: Foundations for CSCL and CSCW Together by Gerry Stahl, USA CSCL@Networking - Regional Learning in Software Industries by Volker Wulf, Germany 15 mins | 28 Oct 2012 18
  19. 19. Coffee Break: 10.35-10.50 | 28 Oct 2012 19
  20. 20. Discussions (No 1) What criteria/topics/issues towards CSCL@Work can you identify from the presentations? What do we know today, what we didn’t know 2 years ago? | 28 Oct 2012 20
  21. 21. Lunch: | 28 Oct 2012 21
  22. 22. 13:15 Part 3 - CSCL@Work in practice (facilitation and reflection) Collaborative Reflections for Learning at the Workplace – the Health Care Case by Michael Prilla & Thomas Herrmann, IMTM, Univ of Bochum, Germany Information Seeking and Collaborative Knowledge Creation: Exploring Collaborative Learning in Customer Service Work and Software Product Development by Anders Mørch, InterMedia, University of Oslo, Norway Reflective Online Learning at the Workplace, the case of TARGET by Leif Hokstad, Norway 15 mins | 28 Oct 2012 22
  23. 23. Small groups (No 2) “What more items regarding a framework about CSCL at work could be identified and where (existing clusters) would you connecting it?” COLLECTING FURTHER ideas, ADD new ideas and creating CLUSTERS Small groups  Per group 3-4 people  4-5 tables  30 | 28 Oct 2012 23
  24. 24. Coffee Break: | 28 Oct 2012 24
  25. 25. 14:30 Part 4 – unexpected learning places 30 mins Online Personal Networks of Knowledge Workers by David Gurzik, Hood College, USA (5 mins) Support for Learning in Change Situations (Change Management) By Hilda Tellioglu, Austria (5 mins) | 28 Oct 2012 25
  26. 26. Small groups (No 3) Assessing the ideas towards a CSCL@Work framework, creating theses, open questions, etc. with regard to studying and designing CSCL@Work Preparing a story that you can tell after the next coffee break Small groups  Per group 3-4 people  4-5 tables  30 | 28 Oct 2012 26
  27. 27. Coffee Break: | 28 Oct 2012 27
  28. 28. 16:00 Part 5 – Presentations of Small Group Outcomes  Each group ca. 15 mins  4 | 28 Oct 2012 28
  29. 29. CSCL@Work: What did we learn? When groups present, collect here the results… | 28 Oct 2012 29
  30. 30. What Difference Can CSCL@Work Make?  What is the added value of CSCL@Work? What is the nature of learning at work, and is it different to learning in schools, universities, research projects, vocational education,…?  What are next research steps, …? What do we need to do next?  CSCL2013 Workshop? Who is with us? Who wants to be more active?  Special Issue of ijCSCL?  How to establish a network? (How to involve younger researchers?)  Funding & Empirical | 28 Oct 2012 30
  31. 31. 17:00 Happy ending? “It depends where you end the story…” Sean P. Goggins Isa Jahnke Drexel University, USA Umeå University, Sweden Volker Wulf Siegen University, | 28 Oct 2012 31
  32. 32. Publications Paper Sean P. Goggins & Isa Jahnke (2012): CSCL@Work: Making Learning Visible in Unexpected Online Places Across Established Boundaries. In International Journal of Sociotechnology and Knowledge Development, 4(3), pp. 17- 37. DOI: 10.4018/jskd.2012070102. Goggins-Jahnke-2012-PDF Coming up ---- the new book ! Sean Goggins, Isa Jahnke & Volker Wulf (Eds.): CSCL@Work - Computer-Supported Collaborative Learning at the Workplace. Foreword by John Seely Brown. NY: Springer | 28 Oct 2012 32