How to

Avoid Employee
Workflow Errors
by iridize
The Data

Human errors are

inevitable –
that is what’s human
about them.
iridize.com
The Data
We can’t eliminate
errors, but we can try
to minimize them by
methodically
identifying the source
of common issue...
It isn’t a
linear
process…

… so we
made a
flow chart.

iridize.com
Balance should
be maintained
between two
parameters:

The
“How”

Source:
http://www.flickr.com/photos/29174632@N00/2208944...
The training process is
important, no matter
Balance should
how simple, intuitive
be straightforward the
or maintained
bet...
In an organized onboarding process, the employees
can ask questions in a legitimate context.*

*Someone who has been doing...
Keep the option for
guidance open, even
after the training is
over. Site tours and
tooltips can pick up
where the trainer ...
The
“Why”
iridize.com
Now, we scrutinize the workflow:
1.What are the workflow stages?
2.# people who interface with the
process?
3.How many bac...
Remember, you’re
only collecting
information at this
point. Consider
sketching a flow
chart to help
visualize complex
rela...
The
Structural
Bottleneck
iridize.com
A structural bottleneck
is characterized by
some inherent flaw in
the process. It should
be fairly easy to
identify.

Img ...
More clues: an
element that slows
down the workflow,
confuses employees
or lays the ground for
some overlooking,
falling-i...
Rethink
the
Process
iridize.com
It is now time to rethink the workflow:
 Is one of the stages unnecessarily
long?
 Can any stage be made more efficient?...
Example:
Bottleneck: path from Ordering to
Billing is too long.

Problem: bills aren’t always sent on
time.
Solution: auto...
Delegate
Ownership
iridize.com
Let your
employee own the
workflow.

S/he should review it,
make recommendations
for improvement and
see them through.

S/...
The
Human
Bottleneck
iridize.com
The human bottleneck
is obviously more
sensitive and requires
more delicate
handling.

iridize.com
How to identify it: measure several
employees’ performance of the same task.
If only one of them is underperforming –
it’s...
Devise
Support
Mechanisms
iridize.com
Not everyone is a Time Management Whiz.
Your job:
 Help contain the challenge
 Find tools to deal with it
 Manage emplo...
And finally – let your employees make mistakes.
They need to know it’s manageable (if far from
welcome). Only people who d...
Why Hope That Was Helpful!
We Iridize Mobile?

Read more about onboarding solutions
at blog.iridize.com
Or request a demo ...
Icons in this presentation made
by Freepik from Flaticon.com:

iridize.com
Upcoming SlideShare
Loading in …5
×

How to Avoid Employee Workflow Errors

596 views

Published on

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
596
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
8
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

How to Avoid Employee Workflow Errors

  1. 1. How to Avoid Employee Workflow Errors by iridize
  2. 2. The Data Human errors are inevitable – that is what’s human about them. iridize.com
  3. 3. The Data We can’t eliminate errors, but we can try to minimize them by methodically identifying the source of common issues through workflow. iridize.com
  4. 4. It isn’t a linear process… … so we made a flow chart. iridize.com
  5. 5. Balance should be maintained between two parameters: The “How” Source: http://www.flickr.com/photos/29174632@N00/2208944056 iridize.com
  6. 6. The training process is important, no matter Balance should how simple, intuitive be straightforward the or maintained between two workflow is. parameters: Source: http://www.flickr.com/photos/29174632@N00/2208944056 iridize.com
  7. 7. In an organized onboarding process, the employees can ask questions in a legitimate context.* *Someone who has been doing the work for months or years will hesitate to exhibit ignorance. iridize.com
  8. 8. Keep the option for guidance open, even after the training is over. Site tours and tooltips can pick up where the trainer left off. iridize.com Hi there, employee! Would you like to run through the tutorial again, this time at your own speed?
  9. 9. The “Why” iridize.com
  10. 10. Now, we scrutinize the workflow: 1.What are the workflow stages? 2.# people who interface with the process? 3.How many back and forth-s? 4.What are the ancient precedents? 5.What is the work scope of each stage? 6.Are all these stages really necessary? iridize.com
  11. 11. Remember, you’re only collecting information at this point. Consider sketching a flow chart to help visualize complex relationships and hierarchies. Source: https://xkcd.com/518/ iridize.com
  12. 12. The Structural Bottleneck iridize.com
  13. 13. A structural bottleneck is characterized by some inherent flaw in the process. It should be fairly easy to identify. Img source iridize.com
  14. 14. More clues: an element that slows down the workflow, confuses employees or lays the ground for some overlooking, falling-in-betweenthe-cracks or simply misunderstanding. Source: http://www.flickr.com/photos/53370644@N06/4976494944/ iridize.com
  15. 15. Rethink the Process iridize.com
  16. 16. It is now time to rethink the workflow:  Is one of the stages unnecessarily long?  Can any stage be made more efficient?  Can you merge any of the stages? iridize.com
  17. 17. Example: Bottleneck: path from Ordering to Billing is too long. Problem: bills aren’t always sent on time. Solution: automate part of the process (e.g.: CRM notifications). Result: Billing will expect and inquire after it, not just react to Sales and Distribution. iridize.com
  18. 18. Delegate Ownership iridize.com
  19. 19. Let your employee own the workflow. S/he should review it, make recommendations for improvement and see them through. S/he will feel more connected to their work, invest more effort in doing a better job. S/he will concentrate more and actively avoid making workflow mistakes. iridize.com
  20. 20. The Human Bottleneck iridize.com
  21. 21. The human bottleneck is obviously more sensitive and requires more delicate handling. iridize.com
  22. 22. How to identify it: measure several employees’ performance of the same task. If only one of them is underperforming – it’s probably a professional challenge, not a structural workflow issue. iridize.com
  23. 23. Devise Support Mechanisms iridize.com
  24. 24. Not everyone is a Time Management Whiz. Your job:  Help contain the challenge  Find tools to deal with it  Manage employee frustration  Decrease workflow errors Top left: Trello, Wunderlist, Remember the Milk, Time Management Ninja, Cold Turkey, Any Do, Pomodoro Technique iridize.com
  25. 25. And finally – let your employees make mistakes. They need to know it’s manageable (if far from welcome). Only people who do, make mistakes. So afford your employees room to make the occasional error, so that they can do and do well – the rest of the time. iridize.com
  26. 26. Why Hope That Was Helpful! We Iridize Mobile? Read more about onboarding solutions at blog.iridize.com Or request a demo at contact@iridize.com iridize.com
  27. 27. Icons in this presentation made by Freepik from Flaticon.com: iridize.com

×