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Developing, testing and using Service Delivery Indicators in Burkina Faso

IRC
IRC
IRCthink-and-do tank at IRC

Presented at the Triple-S Annual Review and Planning Meeting (ARAP), Fort Portal Uganda, 6th-11th May 2013

Developing, testing and using Service Delivery Indicators in Burkina Faso

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Developing, testing and using
Service Delivery Indicators in
Burkina Faso
WATER SERVICES THAT LAST …2
WHY?
 Despite increasing investments and Shift to SD logic for rural
water by 2007 sustainability remain problematic
 National data don’t reflect clearly bottlenecks
 Developing SDIs becomes necessary to better identify
problems and address them: service delivered against national
standards, management/governance efficacy against national
standards
WATER SERVICES THAT LAST …3
HOW?
 Adapting broad concepts to sector national framework to provide
SDIs and benchmarks
 Testing SDIs in 195 villages/ 4 regions / 7 Communes fully
covered
 Surveys /households/water facilities/water users associations/
Communes authorities / dry + rainy seasons
 Comparing SDIs figures to sector data
 Sharing results with local and national stakeholders to enable
reflections
WATER SERVICES THAT LAST …4
FINDINGS
 Access to basic water services is much lower than sector
data assert
 Facilities are either overuse or underuse, almost never as
designed and number of users changes from rainy to dry season
 National criteria like water quantity, quality, users crowding at
water point are usually not met
 Many assumptions in sector indicators calculation are wrong
(quantity, quality, crowding, distance and functionality)
 Shortcomings in monitoring services efficacy lead to
inappropriate plans and investments
WATER SERVICES THAT LAST …5
MESSAGES TO NATIONAL DECISION-
MAKERS AND PROFESSIONALS
To address sustainability
 Government agencies need to adopt SDIs to better identify
shortcomings or bottlenecks and tackle them
 As services are managed by municipalities, local
authorities need to be supported in building-up strong service
delivery monitoring systems based on SDIs
– See you next year to share results from our experiment on
“HOW?”
WATER SERVICES THAT LAST …6
QUESTIONS TO NATIONAL DECISION-
MAKERS AND PROFESSIONALS
 For who or why are built rural water facilities?
Ad

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Developing, testing and using Service Delivery Indicators in Burkina Faso

  • 1. Developing, testing and using Service Delivery Indicators in Burkina Faso
  • 2. WATER SERVICES THAT LAST …2 WHY?  Despite increasing investments and Shift to SD logic for rural water by 2007 sustainability remain problematic  National data don’t reflect clearly bottlenecks  Developing SDIs becomes necessary to better identify problems and address them: service delivered against national standards, management/governance efficacy against national standards
  • 3. WATER SERVICES THAT LAST …3 HOW?  Adapting broad concepts to sector national framework to provide SDIs and benchmarks  Testing SDIs in 195 villages/ 4 regions / 7 Communes fully covered  Surveys /households/water facilities/water users associations/ Communes authorities / dry + rainy seasons  Comparing SDIs figures to sector data  Sharing results with local and national stakeholders to enable reflections
  • 4. WATER SERVICES THAT LAST …4 FINDINGS  Access to basic water services is much lower than sector data assert  Facilities are either overuse or underuse, almost never as designed and number of users changes from rainy to dry season  National criteria like water quantity, quality, users crowding at water point are usually not met  Many assumptions in sector indicators calculation are wrong (quantity, quality, crowding, distance and functionality)  Shortcomings in monitoring services efficacy lead to inappropriate plans and investments
  • 5. WATER SERVICES THAT LAST …5 MESSAGES TO NATIONAL DECISION- MAKERS AND PROFESSIONALS To address sustainability  Government agencies need to adopt SDIs to better identify shortcomings or bottlenecks and tackle them  As services are managed by municipalities, local authorities need to be supported in building-up strong service delivery monitoring systems based on SDIs – See you next year to share results from our experiment on “HOW?”
  • 6. WATER SERVICES THAT LAST …6 QUESTIONS TO NATIONAL DECISION- MAKERS AND PROFESSIONALS  For who or why are built rural water facilities?