SenseMaker approach Ghana

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  • ADDITIONAL LOGOS CAN GO TO THE RIGHT OF THE LINE NEXT TO THE IRC LOGO; MOVE IRC LOG0 LEFT TO MAKE MORE ROOM IF NEED BE
  • Importance of Online and Offline Feedback Offline Workshops – Online Visibility/Recognition
  • ADDITIONAL LOGOS CAN GO TO THE RIGHT OF THE LINE NEXT TO THE IRC LOGO; MOVE IRC LOG0 LEFT TO MAKE MORE ROOM IF NEED BE
  • SenseMaker approach Ghana

    1. 1. BEYOND THE STATISTICS ABOUT WATER WATER SERVICE DELIVERY IN GHANA: SENSEMAKER ® APPROACH
    2. 2. BEYOND THE STATISTICS ABOUT WATER SERVICE DELIVERY IN GHANA: SenseMaker ® APPROACH Presented By: Esinu Abbey (IT Coordinator, CWSA) & Prosper Dzansi (Monitoring, Evaluation & Learning Expert)
    3. 3. Irene Guijt, Learning by Design Dave Snowden, Cognitive Edge Acknowledgement
    4. 4. Outline Part 1: The SenseMaker Approach Part 2: Application of SenseMaker
    5. 5. SenseMaker….. What is it? <ul><li>A software suite developed by Cognitive Edge to help find patterns among stories </li></ul><ul><li>A tool for capturing story based data </li></ul><ul><li>An Evaluation tool </li></ul>
    6. 6. SenseMaker Suite Attempt to Hear What Really Matters to People
    7. 7. Examples of applications <ul><li>Liverpool Museum of Slavery </li></ul><ul><li>culture of violence – Latin America </li></ul><ul><li>grassroots initiatives - East Africa </li></ul><ul><li>girls’ empowerment – Rwanda, Ethiopia </li></ul><ul><li>agricultural value chains - cotton, tea, banana </li></ul><ul><li>water service delivery - Ghana, Uganda </li></ul><ul><li>youth leadership - global </li></ul>
    8. 8. Why use SenseMaker? <ul><li>Dynamic contexts need adaptive programme </li></ul><ul><li>Respond to emerging needs </li></ul><ul><li>Understand diversity of perspectives </li></ul><ul><li>Focus on values and people’s experiences , with quantification </li></ul><ul><li>Not stand alone approach </li></ul><ul><li>Build in other evaluation frameworks </li></ul>
    9. 9. What using SenseMaker involves <ul><li>An approach to making sense of different fragments of information about a complex change process or about a dynamic context </li></ul><ul><ul><li>Lots of different ‘stories’ from many sources : water users, water professionals, policy documents, videos, photographs </li></ul></ul><ul><ul><li>Together they build a rich and diverse picture of what is happening </li></ul></ul><ul><ul><li>Looking at patterns that are emerging can help plan next step s (rather than the individual stories……the paterns direct us to find out what a cluster of pple are saying …helps in forming themes) </li></ul></ul><ul><li>SenseMaker ® is the software to help find patterns among the stories </li></ul><ul><ul><li>But people need to make sense of it and decide on action </li></ul></ul>
    10. 10. Essence
    11. 11. From question to action Prompting question  patterns Act on signals Story capture Self -signification Visualize patterns (theme, org, time, geo) Make sense
    12. 12. Methodology in Practice - GlobalGiving start
    13. 13. Asking what? <ul><li>Goals, values, behaviours </li></ul><ul><li>Non-negotiables </li></ul>seek surprise & confirm known
    14. 14. Tell us about a time when a person or an organization tried to change something in your community.
    15. 15. Stage 1 Analysis – Sensemaker (& Excel, SSP, SNA, text analysis)
    16. 16. Stage 2 Analysis – People
    17. 17. Ghana Group Discussions per Theme <ul><li>Look at the patterns, reflect on your own experiences and read the related stories. </li></ul><ul><li>Discuss: </li></ul><ul><ul><li>What messages are emerging from the patterns? </li></ul></ul><ul><ul><li>Which patterns are odd? And what might explain those patterns? </li></ul></ul><ul><ul><li>Which patterns do you recognise? </li></ul></ul><ul><ul><li>What do the patterns suggest might be areas and issues that require attention? New issues needing investment, some not worthwhile, etc. </li></ul></ul>
    18. 18. Library of lived experiences Visualizing shifting story patterns Dissemination to official aid sector Actionable – client, constituent voice Rolling baselines Useful for organizations – facilitate decision-making Information challenges existing frameworks Cross-organizational thinking Stories for evidence-based policy changes Framing the impact for/to donors Peer-to-peer knowledge management After 18 months
    19. 19. Wider Sharing, eg geomapping
    20. 20. Last thoughts <ul><li>See- Attend- Act </li></ul><ul><ul><li>It’s not just getting material in front of people </li></ul></ul><ul><ul><li>Statistical links (especially self-discovered) create attention </li></ul></ul><ul><ul><li>Linked “objectivised anecdotes” provide explanatory power and lead to action </li></ul></ul><ul><li>Measure success without pre-defining (no pre defined mined set like logg frames…open mind) </li></ul><ul><ul><li>measures of success change over time </li></ul></ul><ul><ul><li>allowing learning through tolerated failure (do and learn from mistakes made) </li></ul></ul><ul><ul><li>contextual adjustment </li></ul></ul><ul><li>Evidence-based policy </li></ul><ul><ul><li>tests of coherence empower ‘people’ to use statistics </li></ul></ul><ul><ul><li>potential for whole of population engagement </li></ul></ul><ul><ul><li>complexity/narratives alternatives to “Delphi” to allow real time distributed consultation </li></ul></ul>
    21. 21. Part 2
    22. 22. BEYOND THE STATISTICS ABOUT WATER SERVICE DELIVERY IN GHANA: SENSE MAKER APPLICATION IN TRIPLE-S
    23. 23. PRESENTATION OUTLINE 1.Background of Triple-S 2. Why use SenseMaker in Triple-S 3. Methodology for story collection 4. Analysis 5. Results 6. Next steps
    24. 24. BACKGROUND TO TRIPLE-S <ul><ul><li>Triple-S: a six year research project 2009 – 2014 </li></ul></ul><ul><ul><li>Managed by IRC in collaboration with partners and funded by the Bill & Melinda Gates Foundation </li></ul></ul><ul><ul><li>Seeks to tackle log-term challenges of sustainable water supply by contributing to shift from “infrastructure perspective” to service delivery approach for rural water sector through: </li></ul></ul><ul><ul><ul><li>Action research in Ghana, Uganda (& Burkina Faso) </li></ul></ul></ul><ul><ul><ul><li>Working with government and sector stakeholders </li></ul></ul></ul><ul><ul><ul><li>Research, documentation and dissemination </li></ul></ul></ul><ul><ul><ul><li>International partnerships and advocacy </li></ul></ul></ul>
    25. 25. WHY USE SENSE MAKER FOR TRIPLE S ? <ul><li>Respond to emerging needs – flexible funding for new ideas. </li></ul><ul><li>Diversity of perspectives - especially users and professionals. </li></ul><ul><li>Getting beyond statistics about water points and policy intentions to people’s lived experiences in the water sector. </li></ul><ul><li>Monitor water users satisfaction of the services they are receiving . </li></ul>
    26. 26. SERVING A LARGER LEARNING PURPOSE <ul><li>Triple-S identified Narratives as a means of monitoring and evaluation. </li></ul><ul><li>Learning in Triple-S takes place in two areas (Narratives). </li></ul><ul><li>Narrative 1: tells the story about sector change towards sustainability ( changes in discourse, new ideas emerging, changing practices and policies ) </li></ul><ul><li>Narrative 2 tells the story of the process to enable this change. </li></ul><ul><li>Use of statistical methods and stories in these narratives </li></ul><ul><li>Learning is geared towards improving our performance; </li></ul>
    27. 27. METHODOLOGY OF STORY COLLECTION <ul><li>Who tells stories? </li></ul><ul><li>1. Two main categories of stakeholders; </li></ul><ul><li>Users at water facility level: Akatsi, East Gonja, & Sunyani West District Assemblies </li></ul><ul><li>Water Professionals: Government & NGO staff at Central & Decentralized level </li></ul><ul><li>2. Actual stories collected: 1, 256, water users 842, water professionals 414 </li></ul><ul><li>3. Pilot stage =300 </li></ul>
    28. 28. METHODOLOGY OF STORY COLLECTION <ul><li>Who collects stories? </li></ul><ul><li>Recruited and trained 22 story collectors </li></ul><ul><li>young unemployed graduates or national service personnel, </li></ul><ul><li>teachers, </li></ul><ul><li>assembly men , </li></ul><ul><li>environmental health officers, </li></ul><ul><li>community development officers and </li></ul><ul><li>Social welfare officers </li></ul>
    29. 29. METHODOLOGY OF STORY COLLECTION <ul><li>Methods for Story Collection </li></ul><ul><li>User stories were collected through interviews : </li></ul><ul><li>Story collectors where deployed to all area councils in each pilot District to ensure spread of stories & representativeness . </li></ul><ul><li>Water Professionals stories were collected through: </li></ul><ul><li>- interviews( in offices of water professionals and sector events </li></ul><ul><li>- an e-based collector website </li></ul><ul><li>  </li></ul><ul><li>Incentives </li></ul><ul><li>Lunch and transport allowances were provided to story collectors </li></ul><ul><li>Feedback ( sharing and discussion of results to motivate people to share stories) </li></ul>
    30. 30. LESSONS/CONSIDERATIONS <ul><li>Things that work well </li></ul><ul><li>Both water users and professionals were willing to share stories </li></ul><ul><li>The use of the word ‘story’ prompted respondents to share long narratives and sometimes fairytales or fiction’ </li></ul><ul><li>Things that did not work well </li></ul><ul><li>The use of the collector website did not work well as practitioners saw no motivation to respond </li></ul><ul><li>Practitioners preferred speaking out their experiences rather than writing them. </li></ul>
    31. 31. DATA ENTRY & ANALYSIS <ul><li>1. Data entry outsourced </li></ul><ul><li>2. Two levels of analysis are planned: </li></ul><ul><li>Preliminary analysis on demographics, & key highlights and trends observed by Triple- S </li></ul><ul><li>Sharing the Results with Stakeholders at National Learning Alliance Platform for them to: </li></ul><ul><ul><li>Make sense of the trends observed, </li></ul></ul><ul><ul><li>Identify messages that emerging from the patterns? </li></ul></ul><ul><ul><li>New issues needing investment, some not worthwhile </li></ul></ul>
    32. 32. B. Results
    33. 33. What do we need to know? <ul><li>Water Users </li></ul><ul><li>How do people think of their water supply (quality, reliability, quantity etc)? </li></ul><ul><li>How do water users perceive water professionals? </li></ul><ul><li>How do people know their rights and responsibilities to water use </li></ul><ul><li>What are the views of water users/people on who should pay for water? </li></ul><ul><li>Water Professionals? </li></ul><ul><li>What are the implementation challenges associated with sustainable provision of new water facilities?   </li></ul><ul><li>What success story of non technical /infrastructure can the sector build on? </li></ul><ul><li>Where are we seeing stagnation and where are we seeing good </li></ul><ul><li>Is there harmonization and alignment being done positive and negative? </li></ul>
    34. 34. HOW DO USERS THINK OF THEIR WATER SUPPLY?
    35. 35. Water Users How do water users see water professionals 500 stories 59.4% n =842 stories Their own goals People in need Their organization The water providers directly involved in are mainly focused on …
    36. 36. Water Users How do people know their rights and responsibilities to water use Play no role Help make decisions Know who to talk to n =813 stories 287 stories 35.3%
    37. 37. Water Users How do people know their rights and responsibilities to water use Responsibility for water supply Rights to water use Knowledge about maintaining water supply n =855 stories 334 stories 39.1% My story is about people ’ s...
    38. 38. Water Users What are the views of water users on who should pay for water Government or aid organization Water user Local water provider n =815 stories 267 stories 32.8% In your story, who should pay if the water system breaks?
    39. 39. Water Professionals What are the implementation challenges associated with sustainable provision of new water facilities? Challenge Solution Problem n =414 stories 102 stories 24.6%
    40. 40. Water Professionals What are the implementation challenges associated with sustainable provision of new water facilities? Policy Implementation Financing n =414 stories 78 stories 18.8% <ul><li>The story has to do with … . </li></ul>
    41. 41. Water Professionals What are the implementation challenges associated with sustainable provision of new water facilities? . New Infrastructure Post construction General sector Support n =414 stories 70 stories 16.9% Your story is about … .
    42. 42. Water Professionals <ul><li>Context of the story and the emotions associated. </li></ul>
    43. 43. Water Professionals What success story of non technical /infrastructure can the sector build on? . <ul><li>How do you feel about your story? </li></ul>
    44. 44. WHERE ARE WE SEEING STAGNATION AND WHERE ARE WE SEEING GOOD PROGRESS . Story relates to policies and practices about... ?
    45. 45. WHERE ARE WE SEEING STAGNATION AND WHERE ARE WE SEEING GOOD PROGRESS . The same as always The same things but in a better way Fundamentally different things 118 stories 28.5% n =414 stories The story is about a situation in which organizations/ people do.?
    46. 46. IS THERE HARMONIZATION AND ALIGNMENT BEING DONE POSITIVE AND NEGATIVE The story is about a situation in which organizations/ people do? Work independently Fully align their approaches Coordinate their activities n =414 stories 69 stories 16.7% In your story, organisations...
    47. 47. NEXT STEPS <ul><li>In the Next Steps … </li></ul><ul><li>Sharing and discussing outputs from story analysis in review & coordination platforms at: </li></ul><ul><ul><li>- District </li></ul></ul><ul><ul><li>Regional </li></ul></ul><ul><ul><li>- National level </li></ul></ul><ul><li>Setting up an institutionalized system of data collection </li></ul><ul><li>Anchor sense maker activities into M&E system of CWSA and the sector </li></ul>
    48. 48. Thank you
    49. 49. Group Discussions per Theme <ul><li>Look at the patterns, reflect on your own experiences and read the related stories. </li></ul><ul><li>Discuss: </li></ul><ul><ul><li>What messages are emerging from the patterns? </li></ul></ul><ul><ul><li>Which patterns are odd? And what might explain those patterns? </li></ul></ul><ul><ul><li>Which patterns do you recognise? </li></ul></ul><ul><ul><li>What do the patterns suggest might be areas and issues that require attention? New issues needing investment, some not worthwhile, etc. </li></ul></ul>

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