ADDITIONAL LOGOS CAN GO TO THE RIGHT OF THE LINE NEXT TO THE IRC LOGO; MOVE IRC LOG0 LEFT TO MAKE MORE ROOM IF NEED BE
This research is geared towards documenting and testing new approaches and novelties at the service provider level on best practices for community funds mobilization, improving accessibility to area mechanics and bringing spare parts closer and economical to the communities to achieve a benchmark of less than three days to acquire spare parts and repair services.
Reducing downtime of hand pumps using sms technology, Ghana
Tyhra CarolynKumasiREDUCING DOWN TIME OF HAND PUMPSUSING SMS TECHNOLOGY IN GHANA
WATER SERVICES THAT LAST …2Why the Experiment? Hand pump sustainability is a major challenge torural water supply in Ghana. An estimated 34% of broken down boreholes arenot fixed within 3 days as required by CWSA. This is due to difficulty in accessing:o spare parts from supplierso area mechanics for repair services
WATER SERVICES THAT LAST …3Proposed InterventionTest an SMS model at EastGonja district (June, 2013 –June, 2014):o Identify the weak andmissing links in the chainof actions to repair abroken hand pump.o Test the effectiveness ofSMS model in addressingthem.
Caretaker1. Hand pump brokendown2.CaretakersendsaSMStextfortheservicesofamechanicviatheportal4. Caretaker sends SMS text to enquire cost of part3.Mechanicrespondswithin24hrsSpare parts SupplierSMS PortalMobile money vendor5. Caretaker pays for the cost of thepart using mobile money service6.SupplierdispatchespartGPRTU7. Supplier sends text tocaretakerDistrict Assembly8. Part deposited at DA and Caretaker alerted9. Caretaker Picks part & text for the services of a mechanicData for research, M&ESource: Kumasi, 2013
WATER SERVICES THAT LAST …5Where we are in the process ?Completed:Gap diagnosisCustomized the SMS dashboardManuals for water point caretakers, WATSANcommittees, spareparts suppliers, handpumpmechanics and District Assembly staffNext phase:Rolling out the SMS system and monitoring-(June2013-June 2014)
WATER SERVICES THAT LAST …6Policy and practice implications ofthe study?It is expected that the study will:Enhance access to spare parts and area mechanics forrepair services through timely information flowReduce service downtime, enabling communities tomeet the CWSA 3 days turn-around time for repairservicesImprove quality of functionality data for planning atdistrict and national level.
WATER SERVICES THAT LAST …7THANK YOUQESTIONS AND COMMENTS