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Reducing downtime of hand pumps using sms technology, Ghana

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Prepared By Tyhra Carolyn Kumasi; presented at the Triple-S Annual Review and Planning Meeting (ARAP), Fort Portal Uganda, 6th-11th May 2013

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Reducing downtime of hand pumps using sms technology, Ghana

  1. 1. Tyhra CarolynKumasiREDUCING DOWN TIME OF HAND PUMPSUSING SMS TECHNOLOGY IN GHANA
  2. 2. WATER SERVICES THAT LAST …2Why the Experiment? Hand pump sustainability is a major challenge torural water supply in Ghana. An estimated 34% of broken down boreholes arenot fixed within 3 days as required by CWSA. This is due to difficulty in accessing:o spare parts from supplierso area mechanics for repair services
  3. 3. WATER SERVICES THAT LAST …3Proposed InterventionTest an SMS model at EastGonja district (June, 2013 –June, 2014):o Identify the weak andmissing links in the chainof actions to repair abroken hand pump.o Test the effectiveness ofSMS model in addressingthem.
  4. 4. Caretaker1. Hand pump brokendown2.CaretakersendsaSMStextfortheservicesofamechanicviatheportal4. Caretaker sends SMS text to enquire cost of part3.Mechanicrespondswithin24hrsSpare parts SupplierSMS PortalMobile money vendor5. Caretaker pays for the cost of thepart using mobile money service6.SupplierdispatchespartGPRTU7. Supplier sends text tocaretakerDistrict Assembly8. Part deposited at DA and Caretaker alerted9. Caretaker Picks part & text for the services of a mechanicData for research, M&ESource: Kumasi, 2013
  5. 5. WATER SERVICES THAT LAST …5Where we are in the process ?Completed:Gap diagnosisCustomized the SMS dashboardManuals for water point caretakers, WATSANcommittees, spareparts suppliers, handpumpmechanics and District Assembly staffNext phase:Rolling out the SMS system and monitoring-(June2013-June 2014)
  6. 6. WATER SERVICES THAT LAST …6Policy and practice implications ofthe study?It is expected that the study will:Enhance access to spare parts and area mechanics forrepair services through timely information flowReduce service downtime, enabling communities tomeet the CWSA 3 days turn-around time for repairservicesImprove quality of functionality data for planning atdistrict and national level.
  7. 7. WATER SERVICES THAT LAST …7THANK YOUQESTIONS AND COMMENTS

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