A Collaborative Technical
Support Service

What is KnowledgePoint?
● Online Q&A platform for humanitarian and
development workers worldwide
● Knowledge management tool
● 150+ Technical Experts

KnowledgePoint
● Anyone can ask or answer a question
● Registering is free
● The website is optimised for low-bandwidth
internet

KnowledgePoint
A collaborative helpdesk for the humanitarian
sector and a growing network of users
Cross-organisational, cross-sectoral, and
adaptable to individual needs online platform

What makes
KnowledgePoint unique?
● 48 hour response target
● Range of sector expertise:
○ From WASH, public health, shelter, construction
to logistics and alternative energy
● Q & A focused
● Public access
● Private groups option
● Developed by development sector organizations,
not owned by large cloud companies

Usage / Reach
● 105,000 users cumulative
● 4,000 page views per month
● 183 countries
● Growing mobile use

Helping Organisations
Answer Questions Together

The Goal
To be the “go-to” peer-to-peer knowledge network
for WASH, Shelter, Health, Nutrition for
development and humanitarian contexts
Increase knowledge sharing within and between
organizations

The Plans
Re-build the platform:
● Even more user-friendly
● Integrate in organizations’ existing systems
(e.g. SharePoint)
● Mobile offline
● Offer the platform for private/internal groups
to organizations

www.knowledgepoint.org