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Design Thinking and Innovation Course - Introduction

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This slide deck is the introductory slide deck for a course on design thinking and innovation. It has been taught at Chalmers University of Technology, Sweden. All slides are released under creative commons. Feel free to use them in your education program and let us know about the results and feel free to comment regarding improvements.

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Design Thinking and Innovation Course - Introduction

  1. 1. TEK495 - Design & Innovation Course introduction DESIGN & INNOVATION TEK495 Ingo Rauth, Lisa Carlgren, Maria Elmquist September 2, 2015 A big thank you, to people that provided us with feedback, input, hold lectures, commented on slides and contribute to an open community of knowledge and idea exchange around design thinking: Alisan Atvur, Jose Berengueres, HPI School of Design Thinking - Potsdam, Jan Schmiedgen, Julien Mauroy, Kira Krämer, Stanford d.school, Steve D’Amico, and our students, colleagues and friends who provided us with input and feedback.
  2. 2. TEK495 - Design & Innovation WARM-U PImage source: mogulfiles.com
  3. 3. TEK495 - Design & Innovation Agenda ▪ Course introduction ▪ Introduction to visualizing & journaling ▪ Introduction to Innovation Lunch ▪ Wallet exercise (Project 1) ▪ Recap Design Thinking, Design and Innovation ▪ Introduction to reflection & presentation * * 3 Introduction day
  4. 4. TEK495 - Design & Innovation 4 COURSE INTRODUCTION 1#
  5. 5. TEK495 - Design & Innovation WARNING ▪ Frustration ▪ Heavy project work ▪ Ambiguity & Uncertainty * * 5 #1 COURSE INTRODUCTION Image source: https://betterleadership.wordpress.com/2010/02/05/the-valley-of-despair/
  6. 6. TEK495 - Design & Innovation* * 6 Image source: https://betterleadership.wordpress.com/2010/02/05/the-valley-of-despair/
  7. 7. TEK495 - Design & Innovation HOW TO SURVIVE ▪ Trust the process ▪ Reflect ▪ Support each other ▪ Ask for help, we are here! * * 7 #1 COURSE INTRODUCTION Image source: wikimedia.org
  8. 8. TEK495 - Design & Innovation THE 2015 TEAM * * 8 #1 COURSE INTRODUCTION INGO Rauth PhD Candidate ingo.rauth@chalmers.se Course Lead & Lecturer LISA Carlgren Assistant Prof. lisa.carlgren@chalmers.se Course Lead & Lecturer MARIA Elmquist Prof., Head of Department maria.elmquist@chalmers.se Course Examiner, Lecturer FREDRIK Garneij Ericsson AB Teaching Assistant
  9. 9. TEK495 - Design & Innovation Course Aim ▪ Introduction to design thinking & innovation. ▪ Contrast the traditional linear view of problem solving to working with wicked problems. ▪ Development of design & innovation related skills. * * 9 #1 COURSE INTRODUCTION
  10. 10. TEK495 - Design & Innovation Learning objectives After the course students will be able to : ▪ explain the role of Design Thinking in Innovation. ▪ describe the role and use ethnographic methods. ▪ explain and apply data synthesis. ▪ explain and use sketching as well as various prototyping techniques. ▪ explain and use idea creation techniques. ▪ recognize and improve their teamwork as well as their role within a team. ▪ explain the importance of reflection in innovation. ▪ use basic presentation techniques. * * 10 #1 COURSE INTRODUCTION
  11. 11. TEK495 - Design & Innovation How to develop skills? * * 11 #1 COURSE INTRODUCTION 5% Lecturing 10% Reading 20% Audio/Visual 30% Demonstration 50% Discussion 75% Practice 95% Teach others Passive Teaching Methods Participatory Teaching Methods Likely source: National Training Laboratories, clarification and further info average retention rates
  12. 12. TEK495 - Design & Innovation Participation is key! * * 12 #1 COURSE INTRODUCTION Doing having a concrete experience Observing and reflecting on the experience (Concluding and) Learning forming an abstract conceptualization Further references: Beckman, Berry (2007) Innovation as a Learning Process: Embedding Design Thinking, Owen (2007) Design Thinking - Notes on its nature and use Trying out what you have learned active engagement leading to experience
  13. 13. TEK495 - Design & Innovation 02.09.2015 10:00-17:00 ▪ Course introduction ▪ Project 1 - Wallet exercise 07.09.2015 8:00-12:00 ▪ Project 1 - Presentations ▪ Teamwork & how to make it work. 13 Overall Course Structure #1 COURSE INTRODUCTION Project 1 develop a mental framework
  14. 14. TEK495 - Design & Innovation 14
  15. 15. TEK495 - Design & Innovation 09.09.2015 10:00-17:00 Introduction - Project 2 Ethnographic research & innovation (Kira) 14.09.2015 8:00-12:00 Data synthesis and idea generation (Jan) 16.09.2015 10:00-17:00 Prototyping, Testing and iteration (Julien) 21.09.2015 8:00-12:00 Iteration & prototyping, storytelling & presentation. 23.09.2015 10:00-17:00 Final presentation Project II in front of an expert committee and faculty.Introduction to Project III. 15 Project 2 deepen your understanding Overall Course Structure #1 COURSE INTRODUCTION
  16. 16. TEK495 - Design & Innovation 28.09.2015 8:00-12:00 Innovation project planning, introduction. Planning of the project III. 30.09, 5.10, 7.10, 14.10, 19.10 2015 Project work & exchange with other teams 12.10.2015 8:00-12:00 Business aspects of Innovation 21.10.2015 10-17:00 Public presentations, project III - expert panel eval. 30.10.2015 13:00 Deadline: project III docu., diaries, and hand-ins. 16 Overall Course Structure #1 COURSE INTRODUCTION Project 3 apply & practice
  17. 17. TEK495 - Design & Innovation 17 Overall Course Structure #1 COURSE INTRODUCTION Project 1 develop a mental framework Project 2 deepen your understanding Project 3 apply & practice
  18. 18. TEK495 - Design & Innovation Individual diaries ▪ To learn from your experience by reflecting and learning from the experience. ▪ Use notebooks provided. ▪ The diary has to be handed in on October 31 * * 18 #1 COURSE INTRODUCTION
  19. 19. TEK495 - Design & Innovation Project documentation ▪ Purpose: to document your work in this course for future reference and application ▪ Guidelines in course syllabus. ▪ Hand-in on the day of your presentation ▪ check PingPong! ▪ Exception, hand-in 3 - 30th of October - one week after the final presentation. * Name | Title of Presentation * 19 #1 COURSE INTRODUCTION
  20. 20. TEK495 - Design & Innovation Course literature ▪ There is no compulsory literature in this class, only optional readings. ▪ You are responsible to choose and prioritize – what will help your skill development the most? * * 20 #1 COURSE INTRODUCTION
  21. 21. TEK495 - Design & Innovation Examination ▪ Focused on the way you work! ▪ Distribution of credits during course – Projects 10+20+40 = 70 p – Individual diary = 15 p – Participation = 15 p ▪ Projects 2 will be assessed by expert committee ▪ Projects 3 will be assessed by expert committee & peers. * * 21 #1 COURSE INTRODUCTION
  22. 22. TEK495 - Design & Innovation In general Hand-Ins Unless indicated otherwise, due to 1h before course starts! Times We always start at 8:00 on Mondays and 10:00 on Wednesdays. Attendance If you can’t make it to a session, please let us know as soon as possible before the session. Send an email to ingo.rauth@chalmers.se or lisa.carlgren@chalmers.se. We will provide you with an exercise you can do at home. 22 #1 COURSE INTRODUCTION
  23. 23. TEK495 - Design & Innovation Course evaluation committee Current team? Do you accept this role? Meetings Meeting 1 - discussing student questions and inputs (½ hour) Meeting 2 - course development: ideas, suggestions & improvements (½ hour) Meeting 3 - final meeting: what was good & what can be improved? 23 #1 COURSE INTRODUCTION
  24. 24. TEK495 - Design & Innovation BREAK 24
  25. 25. TEK495 - Design & Innovation 25 VISUALIZATION & JOURNALING 2#
  26. 26. TEK495 - Design & InnovationTEK495 - Design & Innovation Video source: Sketcho Frenzy - The Basics of Visual Note-taking 2626
  27. 27. TEK495 - Design & Innovation 27 Sketching #2 Visualizing and Journaling Who of you can draw?
  28. 28. TEK495 - Design & Innovation 28 Sketching #2 Visualizing and Journaling the basics for: diagrams objects people faces Let’s wake up your drawing skills! Adapted from by Sketchnotes, Mike Rohde
  29. 29. TEK495 - Design & Innovation 29 Boxes & Connectors #2 Visualizing and Journaling
  30. 30. TEK495 - Design & Innovation 30 Objects #2 Visualizing and Journaling Name 5 objects
  31. 31. TEK495 - Design & Innovation 31 People #2 Visualizing and Journaling Adapted from Emily Shepard, Graphicdistillery.com & Jose Berengueres
  32. 32. TEK495 - Design & Innovation 32 Facial expressions #2 Visualizing and Journaling Images by Lisa Carlgren
  33. 33. TEK495 - Design & Innovation 33 Add details #2 Visualizing and Journaling Adapted from Emily Shepard, Graphicdistillery.com
  34. 34. TEK495 - Design & Innovation 34 Adapted from Emily Shepard, Graphicdistillery.com Using the basic shapes
  35. 35. TEK495 - Design & Innovation 35 Mindmaps & text Images by Lisa Carlgren
  36. 36. TEK495 - Design & Innovation 36 Examples Images by Lisa Carlgren
  37. 37. TEK495 - Design & Innovation 37 Some tools Images by Lisa Carlgren
  38. 38. TEK495 - Design & Innovation 38 Diaries from 2014
  39. 39. TEK495 - Design & Innovation 39 References & Inspiration #2 Visualizing and Journaling How-to Getting started with Sketchnotes - article at Smash Magazine How to work with text and layout, video. SF Sketchnote meetup - Slide Decks with tutorials on people, lettering ... Jose Berengueres Sketch thinking™ Inspiration A collection of 143 Visuals, Doodles & Sketchnotes to inspire Videos showing how to sketchnote by Mike Rohde. Books (not needed for this course) Sketchnotes by Mike Rohde
  40. 40. TEK495 - Design & Innovation 40 AN INTRODUCTION TO INNOVATION MARIA ELMQUIST 3#
  41. 41. TEK495 - Design & Innovation Innovation ▪ Something that creates new value (for the customer or the producing firm) when it is implemented/reaches the market ▪ Ex-post definition ▪ Process or outcome ▪ Degree of newness is ”in they eye of the beholder” * Toyota PriusPeePoo 41 #3 Design & Innovation
  42. 42. TEK495 - Design & Innovation Are these innovations? * iPhone5 42 #3 Design & Innovation
  43. 43. TEK495 - Design & Innovation Types of “New” ▪ Market driven innovation – developing offerings based on analysis of market data ▪ Technology driven innovation – finding new uses for existing technology ▪ Customer/needs driven innovation – understanding the customer and his/her needs Name | Title of Presentation * 43 #3 Design & Innovation
  44. 44. TEK495 - Design & Innovation Types of “New” ▪ Market driven innovation – developing offerings based on analysis of market data ▪ Technology driven innovation – finding new uses for existing technology ▪ Customer/needs driven innovation – understanding the customer and his/her needs * 44 #3 Design & Innovation
  45. 45. TEK495 - Design & Innovation Innovation ▪ Innovation =/= Creativity ▪ Creativity – generation of new ideas ▪ Innovation =/= R&D ▪ Research – creation of new knowledge (question is know) ▪ Development – application of knowledge (spec. is known) ▪ Innovation ▪ Both question and specification are unknown! * 45 #3 Design & Innovation
  46. 46. TEK495 - Design & Innovation In R&D projects… ▪ …objectives are known ▪ …the interactions between functions are well defined ▪ …the knowledge needed is known in the beginning of the process ▪ …evaluation and validation methods are known. #3 Design & Innovation Intention Orientation Figeage des Hypothèses Pré- Contrat RVA Pré - exploratoire Exploratoire Préparatoire Intensive innovation (4)R&D projects Source: LeMasson et al 2006 46
  47. 47. TEK495 - Design & Innovation In R&D projects ▪ … objectives are known ▪ … the interactions between functions are well defined ▪ … the knowledge needed is known in the beginning of the process ▪ … evaluation and validation methods are known. In Innovation ▪ … the objectives are developed or revisited ▪ … the interactions between functions are instable or revisited ▪ … the knowledge needed is not identified beforehand ▪ … evaluation and validation methods need to be developed … Intentio n Orientatio n Figeage des Hypothèses Pré-contra t RVA Pré-exploratoir e Exploratoire Préparatoire ’ ’ ’ R&D projects and innovation Source: Le Masson et al 2006 47 #3 Design & Innovation
  48. 48. TEK495 - Design & Innovation Why is innovation so difficult? ▪ Established processes are designed for repetition, risk reduction and predictability (to enable control) ▪ Short term results / Long term results ▪ Focus lies on existing business and business model ▪ Organizational structures often mirrors the dominant logic of existing business ▪ Innovation often related to customer value (not technology development) – and many companies are technology driven * 48 #3 Design & Innovation
  49. 49. TEK495 - Design & Innovation Design and innovation ▪ Managing innovation (contrary to R&D) is about managing without knowing everything → it is wicked ▪ In Design – Different attitude to the problem – not assuming it is the right one – Deep focus on understanding needs and include a variety of perspectives/competencies – Process & mindset – learning (iterations and quick prototyping) instead of optimizing ▪ There is a fit - innovation is all about design! * 49 #3 Design & Innovation
  50. 50. TEK495 - Design & Innovation Image by Naotake Murayama http://www.flickr.com/photos/12832970@N00/148028870/ 50
  51. 51. TEK495 - Design & Innovation Design Thinking approach to user-centered innovation based on the way designers work Empathize Define Ideate Prototype Test Source: Stanford University, d.school Design Skills based on empirical studies of designers by Nigel Cross Evaluating Formulating Moving Representing Reflecting Source: Cross, 2011 51 Design and innovation #3 Design & Innovation The Innovator’s DNA skills that innovative and creative entrepreneurs need to develop Questioning (What if) Observing Associating Networking Experimenting Source: Dyer, Gergersen & Christensen, 2009
  52. 52. TEK495 - Design & Innovation References ▪ Tidd and Bessant, 2009, Innovation - what it is and why it matters in Tidd and Bessant Managing Innovation, pp 3-51 ▪ Boland, R.J. & Collopy, F., 2004. Managing as Designing, Stanford Business Books. ▪ Dyer, Gregersen, Christensen, 2009, The innovator’s DNA, Harvard Business Review, 2009, Dec. ▪ Cross, N. (2011). Design Thinking: Understanding How Designers Think and Work. Berg Publishers. ▪ Tschimel, K. (2012) Design Thinking as an effective Toolkit for Innovation 52 #3 Design & Innovation
  53. 53. TEK495 - Design & Innovation 53 LUNCH
  54. 54. TEK495 - Design & Innovation 54 PROJECT 1 4#
  55. 55. TEK495 - Design & Innovation WALLET. EXERCISE. Picture by:Ingo Rauth
  56. 56. TEK495 - Design & Innovation Sketch your dream wallet #4 PROJECT 1, The Wallet Exercise 56
  57. 57. TEK495 - Design & Innovation Design Thinking Process #4 PROJECT 1, The Wallet Exercise 57 Source: Stanford University, d.school
  58. 58. TEK495 - Design & Innovation Design Thinking Process #4 PROJECT 1, The Wallet Exercise 58 divergent thinking convergent thinking Adapted from: Stanford University, d.school, Design Council UK PROTOTYPEIDEATE PROTOTYPE & TESTEMPATHIZE DEFINE IDEATE
  59. 59. TEK495 - Design & Innovation Design Thinking Process #4 PROJECT 1, The Wallet Exercise 59 PROTOTYPE explore the problem EMPATHIZE IDEATE data
  60. 60. TEK495 - Design & Innovation Design Thinking Process #4 PROJECT 1, The Wallet Exercise 60 PROTOTYPE explore the problem redefine the problem improved problem understanding EMPATHIZE DEFINE IDEATE data clustereddata(information) insights
  61. 61. TEK495 - Design & Innovation Design Thinking Process #4 PROJECT 1, The Wallet Exercise 61 PROTOTYPE explore the problem redefine the problem idea generation improved problem understanding EMPATHIZE DEFINE IDEATE data clustereddata(information) insights ideas
  62. 62. TEK495 - Design & Innovation Design Thinking Process #4 PROJECT 1, The Wallet Exercise 62 PROTOTYPE explore the problem redefine the problem idea generation develop & learn about ideas & problem s improved problem understanding EMPATHIZE DEFINE IDEATE data clustereddata(information) insights ideas
  63. 63. TEK495 - Design & Innovation Design Thinking Process #4 PROJECT 1, The Wallet Exercise 63 improved concept PROTOTYPE & TEST explore the problem redefine the problem idea generation develop & learn about ideas & problem s improved problem understanding EMPATHIZE DEFINE IDEATE data clustereddata(information) insights ideas filterideas
  64. 64. TEK495 - Design & Innovation References Miniguide to the design thinking process (d.school) Wallet exercise by d.school Stanford- instructions & methods Teaching tips (video) http://vimeo.com/33690707 Video of a class taught at Sanford d.school EXTENSION: To show the difference between people’s assumption and user centered innovation, ask students to make a drawing of their dream wallet. In the end, make them compare the wallet that has been design for them and the wallet they created. Let them reflect about the difference in front of the group, showing both designs. 64 #4 PROJECT 1, The Wallet Exercise
  65. 65. TEK495 - Design & Innovation BREAK 65
  66. 66. TEK495 - Design & Innovation 66 DESIGN THINKING ORIGINS 5#
  67. 67. TEK495 - Design & Innovation DESIGN? #5 Design Thinking Origins 67
  68. 68. TEK495 - Design & Innovation graphic design product design behavioral design circuit board design service design organizational design ? ? DESIGN? #5 Design Thinking Origins 68
  69. 69. TEK495 - Design & Innovation graphic design product design behavioral design circuit board design service design organizational design something artificial the verb design DESIGN? #5 Design Thinking Origins 69
  70. 70. TEK495 - Design & Innovation “design has no subject matter of its own apart from what a designer conceives it to be … potentially universal in scope as because design thinking may be applied to any area of human experience. But in the process of application, the designer must discover or invent a particular subject out of the problems and issues of specific circumstances.” DESIGN? Source: Karen Christensen interview with Jeffrey Conklin (2007) Building shared understanding of wicked problems. 70 #5 Design Thinking Origins
  71. 71. TEK495 - Design & Innovation 71 1960’s 1970’s 1980’s 1990’s 1969 Herbert Simon Science of the Artificial 1980 Brian Lawson How Designers Think 1983 Donald Schön The reflective Practitioner 1987 Peter G. Rowe Design Thinking 1992 Richard Buchanan Wicked Problems in Design Thinking 2000’s 2001 Nigel Cross Designerly Ways of Knowing Research Discourse Design Thinking Origins Scholarlydiscourse investigatinghow designersthink&work Adapted from Hasso & Laaksi (2011) and Johansson-Sköldberg, Woodilla and Çetinkaya (2014)
  72. 72. TEK495 - Design & InnovationTEK495 - Design & Innovation Source: The Deep Dive, NBC Nightline documentary on youtube 7272
  73. 73. TEK495 - Design & Innovation 73 1960’s 1970’s 1980’s 1990’s 1969 Herbert Simon Science of the Artificial 1980 Brian Lawson How Designers Think 1983 Donald Schön The reflective Practitioner 1987 Peter G. Rowe Design Thinking 1992 Richard Buchanan Wicked Problems in Design Thinking 2000’s 2001 Nigel Cross Designerly Ways of Knowing Two discourses Design Thinking Origins 2001 Tom Kelley (IDEO) The art of Innovation 2006 David Dunne & Roger Martin Design Thinking & How it will change management education Scholarlydiscourse investigatinghow designersthink&work Practicebased discoursed Adapted from Hasso & Laaksi (2011) and Johansson-Sköldberg, Woodilla and Çetinkaya (2014)
  74. 74. TEK495 - Design & Innovation 74 Source: Stanfrd d.school 2006 d.school at Stanford University.
  75. 75. TEK495 - Design & Innovation 75 1960’s 1970’s 1980’s 1990’s 1969 Herbert Simon Science of the Artificial 1980 Brian Lawson How Designers Think 1983 Donald Schön The reflective Practitioner 1987 Peter G. Rowe Design Thinking 1992 Richard Buchanan Wicked Problems in Design Thinking 2000’s 2008 Tim Brown (IDEO) Design Thinking 2001 Nigel Cross Designerly Ways of Knowing Two discourses Design Thinking Origins 2001 Tom Kelley (IDEO) The art of Innovation 2006 David Dunne & Roger Martin Design Thinking & How it will change management education Scholarlydiscourse investigatinghow designersthink&work Practicebased discoursed Adapted from Hasso & Laaksi (2011) and Johansson-Sköldberg, Woodilla and Çetinkaya (2014)
  76. 76. TEK495 - Design & Innovation Image by Naotake Murayama http://www.flickr.com/photos/12832970@N00/148028870/ Design Thinking! 76
  77. 77. TEK495 - Design & Innovation Why Design Thinking? A discipline, approach a method ... “to match people’s needs with what is technologically feasible and what a viable business strategy can convert into customer value and market opportunity.” Source: Brown, T. (2008) Design Thinking. Harvard Business Review. 77 #5 Design Thinking Origins
  78. 78. TEK495 - Design & Innovation “One approach to user-centered innovation based on the way designers (at IDEO) work.” Design thinking 78 #5 Design Thinking Origins
  79. 79. TEK495 - Design & Innovation 79 Guiding principles (mindsets) #5 Design Thinking Origins human centered problem framing bias towards action prototype experiment diversity (teamwork) be mindful of the process Adapted from: Stanford d.school Carlgren, Elmquist, Rauth (2015) Framing Design Thinking in Practice.
  80. 80. TEK495 - Design & Innovation 80 Enacted through practices #5 Design Thinking Origins D.School Potsdam, Germany d.school, Stanford University, U.S. Darden School of Management, Virginia, U.S. Tim Brown (2008) Design Thinking, Harvard Business Review.
  81. 81. TEK495 - Design & Innovation 81 Supported by techniques #5 Design Thinking Origins Principle: User Centeredness, human centered, problem framing bias towards action, prototype, experiment, diversity (teamwork), be mindful of the process Practice: Empathize,... Techniques Interviews, Observation, Immersion etc. Source: Carlgren, Elmquist, Rauth (2015) Framing design thinking: The concept in idea and enactment forthcoming in Journal of Creativity Management and Innovation.,
  82. 82. TEK495 - Design & Innovation ● Influences a firm’s capabilities to innovate (Carlgren, 2013) & learn (Beckman & Barry 2007) ● Practitioner claim it, reduces development time, better ideas, better collaboration across company functions (Carlgren, Elmquist, Rauth, 2013) ● Reduces cognitive biases such as “Egocentric empathy gap” (projecting on ideas onto others) - mitigates risks of failing at the market (Liedka, 2014). ● Increases creative confidence (Kelley & Kelley 2014) ... Why Design Thinking? 82 #5 Design Thinking Origins
  83. 83. TEK495 - Design & Innovation airbnb Audi BMW Citrix Coca Cola Deutsche Bank Deutsche Telekom GE Healthcare Intuit Who says they are using it? 83 #5 Design Thinking Origins JetBlue Kaiser Permanente Mayo Clinic METRO Group P&G Panasonic SAP Siemens Volkswagen ... Identified based on publications in business press and published case studies. See references.
  84. 84. TEK495 - Design & InnovationTEK495 - Design & Innovation 84 #5 Design Thinking in industry GE Video: Pittsburg Chidrens Hosptial Makes Visits Fun for Kids 84
  85. 85. TEK495 - Design & Innovation 85 KAISER PERMANENTE #5 Design Thinking in industry Video source: Kaiser Permanente - Design Thinking 101
  86. 86. TEK495 - Design & InnovationTEK495 - Design & Innovation 86 Video: Bill Burnett - designing your life 86 Designing your life?!
  87. 87. TEK495 - Design & Innovation Additional References & Resources Case Studies ▪ This is design thinking - Case study archive ▪ Design thinking in IT - Intuit’s CEO on building a Design-Driven Company ▪ Design thinking in healthcare: ▪ Kaiser Permanente's innovation on the Front Lines ▪ Mayo Clinic Design Thinking in Health Care ▪ Customer centric workshop at Coca Cola (video) ▪ Design Thinking in Fast Food industry: Case video on Chick-fil-A ▪ Design Thinking at Deutsche Bank, working with Student Teams (video) ▪ Design thinking at Citrix Organizations & Institutions: ▪ Stanford d.school, Palo Alto (CA,USA) / Video on design thinking ▪ IDEO a design and innovation consultancy firm ▪ Designkit.org webpage with tools and case studies ▪ Design Works at Rotman School of Management, Toronto (Canada) 87 #5 Design Thinking Origins
  88. 88. TEK495 - Design & Innovation BREAK 88
  89. 89. TEK495 - Design & Innovation 89 REFLECTION & PRESENTATION 6#
  90. 90. TEK495 - Design & Innovation 90 “No matter how talented and successful you are, you will make mistakes. You will develop bad habits. ...I have learned that a key characteristic of highly successful leaders is not that they figure out how to always stay on course, but that they develop techniques to help them recognize a deteriorating situation and get back on track as quickly as possible.” Robert S. Kaplan
  91. 91. TEK495 - Design & Innovation 91 What is reflection? #6 PRESENTATION AND REFLECTION
  92. 92. TEK495 - Design & Innovation 92 What is a reflection? #6 PRESENTATION AND REFLECTION Today, I contributed to my team’s success.
  93. 93. TEK495 - Design & Innovation 93 What is a reflection? #6 PRESENTATION AND REFLECTION I contributed to my team’s success. ….by encouraging a shy student to speak about his point of view which led to a breakthrough idea.
  94. 94. TEK495 - Design & Innovation 94 What is a reflection? #6 PRESENTATION AND REFLECTION I contributed to my team’s success. ….by encouraging a shy student to speak about his point of view which led to a breakthrough idea. I think that we all have different characteristics and some people might be a bit more shy, holding them back. This might have to do with the way the team works. I feel that many of us a quite outspoken and easy going, however this might be intimidating.
  95. 95. TEK495 - Design & Innovation 95 What is a reflection? #6 PRESENTATION AND REFLECTION REPORT OF AN OBSERVATION I contributed to my team’s success. ….by encouraging a shy student to speak about his point of view which led to a breakthrough idea. I think that we all have different characteristics and some people might be a bit more shy, holding them back. This might have to do with the way the team works. I feel that many of us a quite outspoken and easy going, however this might be intimidating. SOMETHING YOU LEARNED BY THINKING ABOUT YOUR EXPERIENCE
  96. 96. TEK495 - Design & Innovation 96 Journaling, how to? #6 PRESENTATION AND REFLECTION Unstructured vs. structured (prompting question guide) AWARENES ● What have I learned today? ● What have I experienced today (problematic or great)? EVALUATION ● Am I making progress in my development? ● Am I on the right track? ● What obstacles have I encountered? ● What does this experience tell me about myself? REGULATION ● How can I get more out of my course experience? ● How can I remove those obstacles? ● How am I living the most of myself?
  97. 97. TEK495 - Design & Innovation 97 Why reflect? #6 PRESENTATION AND REFLECTION ▪ to make you think through your experiences ▪ think about your role (good & bad) ▪ think about your progress (good & bad) ▪ find out how it connects to your future, past and ambitions ▪ find ways to improve and try them next time
  98. 98. TEK495 - Design & Innovation Participation is key! * * 98 #1 COURSE INTRODUCTION Doing having a concrete experience Observing and reflecting on the experience (Concluding and) Learning forming an abstract conceptualization Trying out what you have learned active engagement leading to experience CLASS HOME
  99. 99. TEK495 - Design & Innovation 99 Project presentation #6 PRESENTATION AND REFLECTION Challenge? Aka. what is the project about. Who is the user that you are solving for? Twitter message. Process? What did you do to solve the problem? What did you find out (main insights)? Document with pictures! Solution? Image(s)! How does it address the problem? Proj. 1: incl. image of self drawn solution next to it! Submission requirements: ● 3 pages max, simple design ● Use visuals ● Use 18pt font ● Deliver as PDF (landscape) ● For a layman audience ● 140 character twitter message. Example: The receipt collector’s wallet for busy lunch time waiters.
  100. 100. TEK495 - Design & Innovation 100 Hand-ins #6 PRESENTATION AND REFLECTION a. Journal i. Answer one awareness, evaluation and regulation question (around 2 pages) b. Project documentation i. Produce a 3 page PDF Tipp: Sketch all slides (just content) then make them look nice. Deadline, your choice, but before next Monday 7AM? ▪ Take your phones out and open your calendar! ▪ Block 30 min to go through your notes reflect. ▪ Block 2 hours to do the project documentation.
  101. 101. TEK495 - Design & Innovation Additional References & Resources Reflection ▪ Di Stefano, Gino, Pisano, Staats (2015) Learning by Thinking: Overcoming the Bias for Action through Reflection ▪ Kaplan (2007) What to Ask the Person in the Mirror ▪ Hubbs, Brand (2005) The Paper Mirror: Understanding Reflective Journaling ▪ Donald A. Schön (1983) The Reflective Practitioner ▪ Donald A. Schön (1987) Educating the Reflective Practitioner ▪ Faculty at Northern Illinois University, Reflective Journals and Learning Logs ▪ The pain journal (video) - How to grow as an innovation professional by Alisan Atvur 101 #6 PRESENTATION AND REFLECTION
  102. 102. TEK495 - Design & Innovation 102 “FAIL EARLY, SUCCEED SOONER” Heard at IDEO, Stanford d.school
  103. 103. TEK495 - Design & Innovation 103 Slide/Exercise Time Material Facilitator Prepare Print: wallet exercise sheets Bring: Prototyping material, adapter, backup sound, laptop, notebooks for students All Warm-up 15 min none all Course Intro 5-25 20 min Syllabus Printouts Ingo Coffee break 15 min none Visualization / sketchnotes max 30 min (total) Video 3 min; Reflect on why 3min Basic intro 3 min; Boxes 3 min objects 5 min; people 5 min expression 3 min; marker, whiteboard Lisa lead Ingo sidekick Design & Innovation (36-48) 25 min none Maria LUNCH Wallet 120 min Prototyping material, print outs Lisa, Ingo Coffee Break 15 min Design Thinking Origins & Examples 15 min / sketch mindsets 5 min Post-Its Ingo Coffee Break Reflection & Presentation 10 + 7 min Ingo

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