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Design Thinking and Innovation Course - Day 2 - Teams and Innovation

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This slide deck is the introductory slide deck for a course on design thinking and innovation. It has been taught at Chalmers University of Technology, Sweden. All slides are released under creative commons. Feel free to use them in your education program and let us know about the results and feel free to comment regarding improvements.

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Design Thinking and Innovation Course - Day 2 - Teams and Innovation

  1. 1. TEK495 - Design & Innovation Day 2 TEAMS & INNOVATION TEK495 Ingo Rauth, Lisa Carlgren, Pamela Nowell September 7, 2015 A big thank you to previous course contributors: Maria Elmquist (2014), Karl Magnus Möller (2014).
  2. 2. TEK495 - Design & Innovation 2 Slide/Exercise Time Material Facilitator Prepare Re-Arrange room to work group island mode Print: wallet exercise sheets Bring: Prototyping material, adapter, backup sound, laptop, notebooks for students All Warm-up 10 min none all Group reflection diary conversation 10 min none all Team Intro 20 min Syllabus Printouts Ingo Coffee break 15 min none What makes great teams 55 min marker, whiteboard Lisa lead Ingo sidekick Coffee break 15 min Managing Conflicts in teams 50 min Prototyping material, print outs Pamela Coffee Break 15 min Project 2 & Team pitch 30 min Ingo
  3. 3. TEK495 - Design & Innovation WARM-U PImage Source: Wikimedia
  4. 4. TEK495 - Design & Innovation Agenda 8:00-8.45 Introduction & reflection BREAK 9:00-9.55 What makes great teams & team formation for project II BREAK + get to know your team 10:10-11:00 Dealing with conflict BREAK 11:15-11:45 Your team’s pitch for project II
  5. 5. TEK495 - Design & Innovation Aim of today ▪ Know what a good team is ▪ Get to know the roles you play in teams. ▪ Be able to form a good team ▪ Know the basics of how to deal with conflict in teams. INTRODUCTION TO TEAMS
  6. 6. TEK495 - Design & Innovation INTRODUCTION TO TEAMS 1#
  7. 7. TEK495 - Design & Innovation Speed-Dating - Best experience of teamwork - Worst experience of teamwork - 2x1 minutes per conversation INTRODUCTION TO TEAMS
  8. 8. TEK495 - Design & Innovation What is teamwork? INTRODUCTION TO TEAMS
  9. 9. TEK495 - Design & Innovation “A small number of people with complementary skills who are committed to a common purpose, performance goals and approach for which they hold themselves mutually accountable” What is a team? Katzenback & Smith (1993) Image source: Deviantart.com team supreme INTRODUCTION TO TEAMS
  10. 10. TEK495 - Design & Innovation Commitment & Common Purpose #1 INTRODUCTION TO TEAMS Source:Dilbert.com (Scott Adams Inc, 2003)
  11. 11. TEK495 - Design & Innovation P Commitment & Common Purpose INTRODUCTION TO TEAMS Functional Groups Lightweight Project Team Heavy weight Project Team Autonomous Project Team P P enhancement small changes derivative based on existing but new market/product platform base for a new direction breakthrough entirely new Adapted from Tidd & Bessant (2013) Fig. 10.1 & 10.2 independent interdependent
  12. 12. TEK495 - Design & Innovation Accountability INTRODUCTION TO TEAMS
  13. 13. TEK495 - Design & Innovation ▪ clearly defined tasks and objectives ▪ effective team leadership ▪ good balance of team roles and match to individual behavior style ▪ effective conflict resolution mechanisms within the group ▪ continuing liaison with external stakeholders Source: Tidd et al. (2001) Prerequisites for successful teams INTRODUCTION TO TEAMS Image source: Wikimedia
  14. 14. TEK495 - Design & Innovation References on teams and innovation Tidd & Bessant (2013) Managing Innovation Stamm (2008) Managing Innovation, Design and Creativity Katzenback & Smith (1993) The discipline of teams INTRODUCTION TO TEAMS Image source: Wikipedia
  15. 15. TEK495 - Design & Innovation BREAK 3x Tell me about your dream day? 15
  16. 16. TEK495 - Design & Innovation BUILDING GREAT TEAMS 2#
  17. 17. TEK495 - Design & Innovation Exercise BUILDING GREAT TEAMS Count how many things you have in common! Image source: Flickr Ralph Aichinger
  18. 18. TEK495 - Design & Innovation Exercise BUILDING GREAT TEAMS Count how many things that differ between you! Image source: Flickr Ralph Aichinger
  19. 19. TEK495 - Design & Innovation Diversity BUILDING GREAT TEAMS Image source: Flickr Rayela Art
  20. 20. TEK495 - Design & Innovation “Innovation is primarily about combining different perspectives in solving a problem, and there is thus much potential value in team working.” Tidd & Bessant (2013) Image source: Flickr, Dominic Alves
  21. 21. TEK495 - Design & Innovation Different aspects of diversity in innovation Acquired diversity ▪ Education ▪ Experience Inherent diversity: ▪ gender ▪ ethnicity ▪ sexual orientation ▪ BUILDING GREAT TEAMS Personality diversity ▪ introvert/extrovert ▪ exploring/executing ▪ task/people orientation
  22. 22. TEK495 - Design & Innovation T-shaped people BUILDING GREAT TEAMS Wide breadth of knowledge across discipline Deepknowledgeinone/twospecificareas
  23. 23. TEK495 - Design & Innovation BUILDING GREAT TEAMS T-shaped people
  24. 24. TEK495 - Design & Innovation Innovation Profile Tag BUILDING GREAT TEAMS 1 2 3 Image source: Flickr, Incase
  25. 25. TEK495 - Design & Innovation
  26. 26. TEK495 - Design & Innovation Learner Anthropologist Observe & Interact, Curious see the new in everything (Vuja De) Collect ideas & bugs Experimenter Curiosity & hard work Explore through prototyping Fail often, succeed sooner Cross Pollinator Connect & Associate Broadly interestested relate the unrelated e.g. Frisbee & Hammer We love to gather and learn to create a deeper understanding (insights)! BUILDING GREAT TEAMS
  27. 27. TEK495 - Design & Innovation Collaborator Team over the individual Multidisciplinary teams More of a coach than a boss Organizer BUILDING GREAT TEAMS Hurdler Tireless problem-solver, Optimist, Quiet Determination, Perseverance Don’t just “do your job” Sees beyond initial failures Director Big picture thinking Brings out the best in team members Give center stage to others Shoots for the moon and wields a large toolbox We love to create conditions for innovation by organizing time, people & resources!
  28. 28. TEK495 - Design & Innovation BUILDING GREAT TEAMS Experience Architect Fend off the ordinary Facilitate positive encounters (with products, services, organizations, spaces, and events) Set Designer Liven up the workplace Promote energetic, inspired culture Caregiver Empathy for individuals Create relationships Foundation of a good team We love to take insights and resources and make things happen! Storyteller Capture imagination with a story (comics, narrative, animation) Spark emotion & action Builder
  29. 29. TEK495 - Design & Innovation Innovation Profile Tag : Field 1 BUILDING GREAT TEAMS I love to gather and learn to create a deeper understanding (insights)! I love to take insights and resources and make things happen! I love to create conditions for innovation by organize time, people & resources! Builder Organizer Learner 1 min 1 2 3
  30. 30. TEK495 - Design & Innovation Discovery vs. Delivery driven BUILDING GREAT TEAMS Source: Dyer, Gregersen, Christiansson (2008) The Innovator’s DNA
  31. 31. TEK495 - Design & Innovation Discovery vs. Delivery driven BUILDING GREAT TEAMS Source: Dyer, Gregersen, Christiansson (2008) The Innovator’s DNA Divergent C onvergent
  32. 32. TEK495 - Design & Innovation Innovation Profile Tag : Field 2 BUILDING GREAT TEAMS I like quick, fast decision as they are essential for progress quick delivery. I’m frustrated by people who like to discuss things again and again looking for a better solution. I think discovery is at the heart of innovation. Hence I think it important to come up with new ideas and alternative points of view. I’m frustrated by people who stress and rush decisions. Converger Diverger 1 min 1 2 3
  33. 33. TEK495 - Design & Innovation DiSC Model BUILDING GREAT TEAMS Firm Direct Forceful Strong-Willed Result-oriented Analytical Precise Systematic Reserved High-Spirited Enthusiastic Optimistic Outgoing Lively Even-Tempered Accomodating Patient Humble Tactful Dominance InfluenceSteadiness Compliance TASK PEOPLE
  34. 34. TEK495 - Design & Innovation Design Thinking Process #4 PROJECT 1, The Wallet Exercise 34 Source: Stanford University, d.school
  35. 35. TEK495 - Design & Innovation DiSC Model & DesignThinking BUILDING GREAT TEAMS Firm Direct Forceful Strong-Willed Result-oriented Analytical Precise Systematic Reserved High-Spirited Enthusiastic Optimistic Outgoing Lively Even-Tempered Accomodating Patient Humble Tactful Dominance InfluenceSteadiness Compliance TASK PEOPLE IDEATE TEST DEFINE EMPATHIZE For situational leadership check: Beckman and Barry (2007) Innovation as a learning process, embedding design thinking
  36. 36. TEK495 - Design & Innovation DiSC Model : Field 3 BUILDING GREAT TEAMS Firm Direct Forceful Strong-Willed Result-oriented Analytical Precise Systematic Reserved High-Spirited Enthusiastic Optimistic Outgoing Lively Even-Tempered Accomodating Patient Humble Tactful Dominance InfluenceSteadiness Compliance TASK PEOPLE 1 min 1 2 3
  37. 37. TEK495 - Design & Innovation Form the best possible team of 4 ▪ Good balance of team roles and match to individual behavior style ▪ Try to build a diverse team. ▪ Try to be open to new people. ▪ Trust your gut feeling. ▪ Find people that you believe have the right attitude. Try to experience something new! 10 min
  38. 38. TEK495 - Design & Innovation References Kelley & Littman (2010) Ten Faces of Innovation Fast company article that gives an overview of 10 faces by Kelley & Littman Dyer, Gregersen, Christiansson (2008) The Innovator’s DNA DISC assessment - general info on wikipedia Beckman and Barry (2007) Innovation as a learning process, embedding design thinking BUILDING GREAT TEAMS
  39. 39. TEK495 - Design & Innovation BREAK 39
  40. 40. TEK495 - Design & Innovation MANAGING CONFLICTS IN TEAMS Pamela Nowel 3#
  41. 41. TEK495 - Design & Innovation 41 That you become aware of: ● Why we have conflicts in teamwork ● The different types of conflicts that may arise ● Some tools that can help manage and resolve conflicts GOAL #3 Managing conflicts in teams
  42. 42. TEK495 - Design & Innovation Diversity #3 Managing conflicts in teams Image source: Flickr Rayela Art
  43. 43. TEK495 - Design & Innovation #3 Managing conflicts in teams T-shaped people Wide breadth of knowledge across discipline Deepknowledgeinone/twospecificareas
  44. 44. TEK495 - Design & Innovation Role play a conflict Read the case and select a character (any character!) Role play the situation in your character - really try to act out the conflict! 2 min read & 5 min role play 5 min discussion in your team ▪ What did you feel? ▪ Why do you think you felt that way? #3 Managing conflicts in teams
  45. 45. TEK495 - Design & Innovation Types of Conflict Cognitive Conflict (task-related) Disagreement on content of a task being performed Example: Logo design Image from factrange.com #3 Managing conflicts in teams
  46. 46. TEK495 - Design & Innovation Types of Conflict Process (procedural-related) Disagreement about the way work is done (who should do what, in what order, roles and responsibilities, etc.) Example: Sue thinks everyone should sit and brainstorm around the logo together, Jack thinks they should divide up the work and take on roles. #3 Managing conflicts in teams
  47. 47. TEK495 - Design & Innovation Types of Conflict Affective Conflict (relational, often emotional) Interpersonal, relational, and personal incompatibilities Example: Sue thinks Jack is lazy and doesn’t really want to work, Jack thinks Sue is controlling #3 Managing conflicts in teams
  48. 48. TEK495 - Design & Innovation Role play a conflict Use the conflict resolution tool provided and replay your conflict scenario ▪ 1 min look over the tool ▪ 5 min role play #3 Managing conflicts in teams
  49. 49. TEK495 - Design & Innovation Conflict resolution & management Tools to help become aware of your differences ▪ Thomas Kilmann index (conflict handling style) Faces of Innovation ▪ DiSC ▪ Norms: motivations, expectations, values, goals, etc. #3 Managing conflicts in teams Image source: pixabay
  50. 50. TEK495 - Design & Innovation Assertive 50 One style is not necessarily better than another – it is situational. #3 Managing conflicts in teams / Conflict resolution Kilman Index COMPETE (win/lose) COLLABORATE (win/win) AVOID (lose/lose) ACCOMODATE (lose/win) high highlow low COMPROMISE (win a bit / lose a bit) Cooperative TEST YOURSELF: http://www.buildingpeace.org
  51. 51. TEK495 - Design & Innovation 51 CUDSA model Confront the conflict Understand the other’s position Define the problem Search for and evaluate alternative solutions Agree upon, implement & evaluate the best solution #3 Managing conflicts in teams / Conflict resolution
  52. 52. TEK495 - Design & Innovation 52 Non-violent communication A. What I observe B. How I feel C. What needs I have D. My concrete and positive wishes “When you do not let me finish my sentence (A) I feel frustrated & angry, and I go into defense mode (B). I need to be able to finish my sentences without being interrupted (C). I wish you would do avoid interrupting me when I speak (D)”. Giraffe language: based on taking responsibility for one’s emotions – in contrast to “wolf-language” that is purely emotion-based. #3 Managing conflicts in teams / Conflict resolution
  53. 53. TEK495 - Design & Innovation “We were sufficiently similar to understand each other easily and sufficiently different to surprise each other” Kahneman (2011)
  54. 54. TEK495 - Design & Innovation References • Jehn (1997) A Qualitative Analysis of Conflict Types and Dimensions in Organizational Groups; Administrative Science Quarterly, Vol. 42, No. 3 (Sep., 1997) • Disc Profile • Kudsa Model • Kilman Index overview article On Wikipedia • Giraffe Language • Non-violent Communication • Conflict Management • Kilman Index 54 #3 Managing conflicts in teams / Conflict resolution
  55. 55. TEK495 - Design & Innovation BREAK 55
  56. 56. TEK495 - Design & Innovation YOUR TEAM’s PITCH FOR PROJECT II 4#
  57. 57. TEK495 - Design & Innovation The master student thesis experience Project 2 How to improve the: Image source: pixabay
  58. 58. TEK495 - Design & Innovation Pitch your team Why are you the perfect hire for project 2? Include: ▪ team name ▪ team competences ▪ conflict resolution styles ▪ backgrounds and experiences 2x5 min #4 Your Team’s pitch for project II Image source: wikimedia.org
  59. 59. TEK495 - Design & Innovation Play by your rules What are the guidelines and rules your team would like to play by? 10 min #4 Your Team’s pitch for project II
  60. 60. TEK495 - Design & Innovation Tasks till next session ▪ Reflect about this session, using your diary. ▪ Watch video: https://vimeo.com/102508380 ▪ Make a list of your individual goals and ambitions. ▪ Meet in the team, present them and come up with a set of common goal/ambition for this project. ▪ Describe what unites you as a team (the glue). ▪ Describe what competencies / elements you might LACK in your team, and how you could compensate for this Project II ▪ Do some desk research. Homework
  61. 61. TEK495 - Design & Innovation 61 “Embrace Diversity” IDEO, Stanford d.school

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