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KEY PERFORMANCE INDICATORSIN A HIGH EDUCATIONAL INSTITUTION:A BUSINESS INTELLIGENCE APPROACH<br />Irakli Rostomashvili<br ...
Polytechnic Institute Viana do Castelo (IPVC) structure<br />IPVC Quality Management system (QMS) 2009<br />Quality Manage...
IPVC business needs<br />- Access quickly integrated information <br />	- Obtain Key Performance Indicators (KPI) to evalu...
Applying Business Intelligence (BI) tools to support IPVC business requirements:<br />- Develop Educational Data Warehouse...
Data Warehouse based on KPI requirements<br />Answering the IPVC business requirements we deliver the KPI reports to suppo...
SQL Server 2005<br />-	Develop Data Warehouse<br />	-	Integrate Data<br />	- 	OLAP cube<br />	-	Develop  KPI reports (Exce...
Agile BI approach<br /><ul><li>Developing  IPVC BI project using “Agile BI” methodology
Advantages:</li></ul>- understanding correctly business requirements<br />	-Reacting quickly on changes <br />	- deliver v...
Implemented  and validated processes KPI list<br />
Implemented  and validated processes KPI list<br />
Problems of BI  project implementation. <br />To access data source of IPVC QMS<br />General and ambiguous KPI requirement...
Limited human resources - The project was very huge and complex to be fully implemented by one person;<br />Availability p...
Example 1 - Answering Academic Service KPI requirement<br />KPI requirement – students online subscription rate <br />Star...
Example 2 - Answering Accommodation process KPI requirment<br />KPI requirement – Homologous variation of housed students<...
SQL Server 2005Dashboard Report<br />Controlling, Measuring and Managing all educational processes<br />
Tableau Software Dashboard Report<br />Identifying, Managing  and Improving  educational all processes<br />
Developing IPVC Data Warehouse<br />
Solving Overwhelming reports problems in IPVC<br />Overwhelmed reports<br />Data Warehousing and Deliver BI reports<br />
Project Results and Benefits<br />KPI 1<br />BI Developer<br />KPI reports<br />HR office<br />KPI 2<br />International Re...
Thank you for listening!<br />If you have further questions or comments...<br />
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Key Performance Indicators Irakli Rostomashivli Presentation 18 11 2010 V3

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Key Performance Indicators (KPI) in High Educational Institution: A Business Intelligible Approach

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Key Performance Indicators Irakli Rostomashivli Presentation 18 11 2010 V3

  1. 1. KEY PERFORMANCE INDICATORSIN A HIGH EDUCATIONAL INSTITUTION:A BUSINESS INTELLIGENCE APPROACH<br />Irakli Rostomashvili<br />November 25, 2010<br />POLYTECHNIC INSTITUTE OF VIANA DO CASTELO<br />School of Technology and Management<br />
  2. 2. Polytechnic Institute Viana do Castelo (IPVC) structure<br />IPVC Quality Management system (QMS) 2009<br />Quality Management System (QMS)<br />IPVC and QMS<br />
  3. 3. IPVC business needs<br />- Access quickly integrated information <br /> - Obtain Key Performance Indicators (KPI) to evaluate, monitor, control, and manage all processes in IPVC<br /> - Improve educational processes<br />Business needs<br />
  4. 4. Applying Business Intelligence (BI) tools to support IPVC business requirements:<br />- Develop Educational Data Warehouse (EDW)<br /> - Access integrated data and develop different kind of reports to support decision making activities<br />Answering IPVC requirements<br />
  5. 5. Data Warehouse based on KPI requirements<br />Answering the IPVC business requirements we deliver the KPI reports to support decision making activities in IPVC.<br />Controlling, Measuring and Managing IPVC educational processes using dashboard reports<br />Reach maturity level to develop multiple BI projects in the future<br />Developed BI Project goals and objectives<br />
  6. 6. SQL Server 2005<br />- Develop Data Warehouse<br /> - Integrate Data<br /> - OLAP cube<br /> - Develop KPI reports (Excel, Web, Dashboard)<br />Offering Tableau Software (Next Generation BI)<br /> - Develop reports <br /> - Self-Service opportunity<br /> - Reduce Involvement and dependence on IT staff<br />Selected BI tools<br />Figures 1: BI architecture [1]<br />6<br />
  7. 7. Agile BI approach<br /><ul><li>Developing IPVC BI project using “Agile BI” methodology
  8. 8. Advantages:</li></ul>- understanding correctly business requirements<br /> -Reacting quickly on changes <br /> - deliver valuable software products<br />Figure 2 – Agile Lifecycle(adapted from [2]<br />
  9. 9. Implemented and validated processes KPI list<br />
  10. 10. Implemented and validated processes KPI list<br />
  11. 11. Problems of BI project implementation. <br />To access data source of IPVC QMS<br />General and ambiguous KPI requirements list which have created difficulties in the definition of DW;<br />Communications problems – There was some difficulties to communicate with QMS persons in English in order to clarify KPIs; <br />Time – We have to implement the project in a short time period;<br />
  12. 12. Limited human resources - The project was very huge and complex to be fully implemented by one person;<br />Availability problems – The IT project was not requested from the top managers, which had resulted in difficulties to be able to schedule meetings with QMS person;<br />In particular decision makers have not been directly involved in the project development cycle, which created difficulties to execute the validation process.<br />Problems of BI implementation. <br />
  13. 13. Example 1 - Answering Academic Service KPI requirement<br />KPI requirement – students online subscription rate <br />Start model of students online subscription<br />Delivered report in MS Excel<br />
  14. 14. Example 2 - Answering Accommodation process KPI requirment<br />KPI requirement – Homologous variation of housed students<br />MDX Expression: ([Measures].[Fact Accommodation Occupancy Count]/ ((ParallelPeriod([Dim Time].[Year - Quarter - Month - TimeDate].[Year],1, [Dim Time].[Year - Quarter - Month - TimeDate].currentmember), [Measures].[Fact Accommodation Occupancy Count]))) -1)<br />Using MDX Parallel Period function<br />Delivered report in MS Excel<br />
  15. 15. SQL Server 2005Dashboard Report<br />Controlling, Measuring and Managing all educational processes<br />
  16. 16. Tableau Software Dashboard Report<br />Identifying, Managing and Improving educational all processes<br />
  17. 17. Developing IPVC Data Warehouse<br />
  18. 18. Solving Overwhelming reports problems in IPVC<br />Overwhelmed reports<br />Data Warehousing and Deliver BI reports<br />
  19. 19. Project Results and Benefits<br />KPI 1<br />BI Developer<br />KPI reports<br />HR office<br />KPI 2<br />International Relation<br />KPI..n<br />Decision Makers<br />Allocate all institution data in DW<br />Office workers<br />Academic Service<br />
  20. 20. Thank you for listening!<br />If you have further questions or comments...<br />
  21. 21. Cindy Howson, Founder, BIScorecard, Top 5 Challenges and Ways to Succeed with Self-Service BI, November 2, 2010. Sponsor: Microstrategy<br />A Forrester Consulting Thought Leadership Paper Commissioned By. Agile BI - Best Practice For Breaking Through The BI Backlog. Endeca. April 2010.<br />References<br />

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