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Listening Skills

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Listening Skills

  1. 1. Pardon? Oh , sorry, I thought you were talking to somebody else
  2. 2. effective listening skills
  3. 3. time spent communicating
  4. 4. types of listening . inactive selective active .appreciative .empathetic .comprehensive .critical reflective
  5. 5. starts with a good listening … every good conversation
  6. 6. listening stages of listening process barriers to effective listening how to be an effective listener importance of effective listening
  7. 7. stages of listening process . • receiving • understanding - interpreting - evaluating • remembering • responding
  8. 8. stages of listening process cont’d. 6-stage model
  9. 9. barriers to effective listening . • distractions • cultural differences • selective listening • being judgmental • defensiveness • assumptions video distractions
  10. 10. how to be an effective listener. • l ook • i nquire • s ummarize • t ake notes • e ncourage • n eutralize
  11. 11. how to be an effective listener cont’d . 10 tips 1. stop talking 2. prepare yourself to listen 3. put the speaker at ease 4. remove distraction 5. empathize 6. be patient 7. avoid personal prejudice 8. listen to the tone 9. listen for ideas- not words 10.watch nonverbal communication
  12. 12. how to be an effective listener cont’d . there was the odd occasion when Harry had to practice for listening skills
  13. 13. importance of effective listening . • gain information • develop trust • maintain reputation • reduce conflict • motivate people • inspire commitment
  14. 14. video aplied listening skills (advisor)

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