1. New media technologies like Web 2.0 have the potential to facilitate de-institutionalization but do not determine whether a more democratic future will result. 2. There are competing perspectives on e-democracy, including participatory models that emphasize citizen engagement and liberal models that have dominated and focus on re-engineering government. 3. Web 2.0 could support re-energizing democracy through social movements and a new public sphere, but risks fragmentation of civil society and greater state surveillance if user-generated content is captured by governments.