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In the new era of Value Based Purchasing, sustained improvement requires a systematized focused approach. Immersing the organization in data, turning that data into decisive action, celebrating success, and staying the course are all required elements to achieving and sustaining meaningful gains. Learn how to frame and deploy an effective, all-inclusive, organization-wide patient experience strategy. Deal with the good, the bad and the ugly. Eliminate organizational silos and commit to cultural transformation. Discover how an organization can truly become “all immersed” in improving the patient experience.