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Intuit Investor Presentation November 2016

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Intuit Investor Presentation November 2016

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Intuit Investor Presentation November 2016

  1. 1. Intuit Overview November 2016
  2. 2. These presentation materials include forward-looking statements. There are a number of factors that could cause our results to differ materially from our expectations. Please see the section entitled “Cautions About Forward- Looking Statements” in the enclosed Appendix for information regarding forward-looking statements and related risks and uncertainties. You can also learn more about these risks in our Form 10-K for fiscal 2016 and our other SEC filings, which are available on the Investor Relations page of Intuit's website at www.intuit.com. We assume no obligation to update any forward-looking statement. Forward-Looking Statements
  3. 3. Intuit’s strategy and addressable market
  4. 4. Delivering Awesome Product Experiences Using Data to Create Delight Enabling the Contributions of Others - “Network Effect Platforms” Be the Operating System Behind SMB Success Do the Nations’ Taxes Employees Create an environment where the world’s top talent can do the best work of their lives Shareholders Inspire confidence in our long term growth, leading to a higher stock price Customers Delight customers more than rivals in ways that matter most Partners Delight partners who add value to the ecosystem Integrity Without Compromise We Care & Give Back Be PassionateBe Bold Be Decisive Learn Fast Win Together Deliver Awesome To improve our customers’ financial lives so profoundly… they can’t imagine going back to the old way Values True North Goals Strategy Mission Win worldwide with QBO Ecosystem Win with accountants who fuel SMB success Win with TurboTax Online and Mobile Technology to accelerate growth Data-driven intelligent systems Industry-wide security leadership Priorities Metrics • Deliver customer benefit • Grow TAM and share vs. rivals • Grow customers • Increase attach • Improve QBO ecosystem NPS vs. rivals (NTTF, Accountants) • Deliver the customer benefit • Grow DIY category vs. assisted methods • Grow online/mobile share vs. rivals • Improve conversion • Increase TTO NPS vs. rivals • Reduce fraud …Intuit customers & industry • Uphold Intuit trust rating • Increase % availability of prioritized data sources (business reporting) • Reduce time-to-insight • Improve conversion with personalized experiences • TTO • QBO • Increase adoption of and % ready-to- consume strategic services • Reduce downtime minutes & failed customer interactions • Reduce contact rate • Reduce developer release cycle time • Increase % of developers & agents on common (fewer) tools • Deliver the customer benefit • Accelerate growth in # of multi- service firms • Accelerate growth in QBO+3 • Increase NPS vs rivals • QBOA • Multi-service firms • Online Tax
  5. 5. External market shifts & strategic implications External Market Trends Strategic Implications for Intuit Personalized Experiences “Delight in what matters most to me” It’s Done “Effortless – accelerate time-to-benefit” Indispensable Connections “Interacting parties & interoperable products” On Demand Accessibility “Mobile computing & natural interfaces” Security Is Designed Into Everything “Trust, transparency & stewardship” Social “Conversational, relationships & user contribution” Machine Learning “Personal, anticipate, populate” Mobile & Beyond Touch “Anytime, any way, any device” Privacy, Security & Cyber-Crime “Prevent, detect, correct” Ecosystems & Platforms “Advantaged network effects” D A T A
  6. 6. Accelerating to the cloud Increasing connected services revenue FY’12-’16 CAGR -1% 12% FY’13 9M FY’12 FY’14 FY’15 8M 21M 33M $4,243 $4,192 $3,946 $3,663 Connected services Product 34% 66% 61% 63% 39% 37% 73% 362 455 600 877 1226 18 32 83 198 287 FY’12 FY’13 FY’14 FY’15 FY'16 FY’12-’16 CAGR 36% 100% Growing global customers In thousands Leaned into the cloud Created new connections Entered new markets FY’12-’16 CAGR -3% 12% …tangible proof points of successful business model transition 27% QBO non-US QBO US Online customers Desktop customers $M Multi-Year Transformation: Product and Platform Company $4,694 73% 27% FY’16 FY’13FY’12 FY’14 FY’15 FY’16
  7. 7. Expanding TAM: The Opportunity Ahead Cumulative Total Addressable Market Opportunity Reasons to Believe 3 • Enter new markets with QuickBooks ecosystem • Accelerate with Self-Employed Entering New Markets $51B - $57B 2 Connecting the Ecosystem • Increase attach / solve additional problems • Facilitate new connections $36B - $42B 1 • Accelerate shift to cloud • Convert non-consumption $17B - $20B Growing Our Categories • Expanded prospect pool … 6 priority countries = 150M prospects - FY’16: non-US QBO paid subs 287K … growing +45% • Accelerated by targeting Self-Employed /gig economy (majority of TAM) - FY’16: 85K paid subs (+3.4X YOY) … just entered UK, testing in 5+ mkts in FY’17 • Attach rates of Intuit and 3rd party solutions increase ARPC & retention - FY’16: QBO payroll penetration is 15% … payments is 6% - FY’16: QBO users adopting at least one 3rd party app is 15% (vs 10% prior yr) - FY’16: attaching solutions can increase QBO retention by 10 pts • One Intuit Ecosystem connections - FY’16: SMB & acct collaboration … 640K QBO subs have linked with an acct - FY’16: Improved SMB cash flow … 43M e-invoices (+48%) … paid in 1/3 time - FY’16: QB Financing … $450M+ SMB loans to date … 70% approval in days - FY’16: QBSE to TurboTax … 30% QBSE penetration … avg. $4,340 tax savings • Cloud and mobile adoption expanding our categories > historical rates - FY’16: QB active user base +3% … QB paid users +23% … QB new users +15% - FY’16: DIY tax category grew 5X faster than assisted … gained >1 pt share • New customers choosing cloud & mobile solutions - FY’16: 65% new SMBs chose QBO … 84% new QBO users 1st time users - FY’16: 90% new tax filers chose TTO … those who filed on mobile up 4X
  8. 8. Win worldwide with the QBO ecosystem
  9. 9. An Open Platform Indispensable Connections Fuel Small Business Success because when they thrive, we all do Our Mission Our Vision Personalized Experiences *As of Fiscal year 2016
  10. 10. Opportunity ahead: Large addressable base of 800M+ businesses 5M businesses, growing 1.5%, $4B revenue 50M businesses, growing 0.8%, $20B revenue 750M+ businesses, growing 3%, $90B revenue COUNTRY MARKET SIZE FY’16 QBO SUBS QBO SUBS GROWTH U.S. 65M 1.2M 40% Canada 3M 90K 36% U.K. 5M 71K 78% Australia 3M 53K 61% Brazil 34M 16K 106% France 4M 1K NM India 100M+ 26K -19% Rest of world 600M 31K 42% Total 800M+ 1.5M+ 41% Large opportunity among near-term prospects within the 800M+ overall TAM MID-MARKET (21–250 employees) SMALL BUSINESS (2–20 employees) SELF-EMPLOYED (No employees)
  11. 11. FY’17 outlook: Online ecosystem driving franchise growth Grow to 2.0 – 2.2M online subscribers Grow online revenue 25–30% FY'14 FY'15 FY'16 FY'17 QB Desktop QBO U.S. QB Self-Employed QBO Non-U.S. QB Customer Growth Paying QBO users and Desktop purchases 2.3M2.1M 2.8M QBO subscribers Desktop units/ subscribers 1.5M 1.1M0.7M 3.2M – 3.4M 2.0- 2.2M 1.2M FY'14 FY'15 FY'16 FY'17 Desktop Revenue Online Revenue Small Business Revenue Our business continues to evolve, growth being driven by our QBO ecosystem $2.1B $2.0B $2.2B $2.4B-$2.5B Online Revenue Desktop Revenue
  12. 12. Long-term growth drivers One point of growth in these key drivers … Number of addressable SMBs Accounting software consumption QuickBooks share QuickBooks ARPC (Attach, Price, Mix) Yields revenue growth of … Multi-year range ~1% 1 - 2% ~4% 4 - 6% ~3% 1 - 2% ~1% 4 - 5% Implied Small Business Rev Growth: 10 – 15% Continuing focus on customer growth in FY’17, while delivering 9% to 11% revenue growth
  13. 13. Win with accountants who fuel SMB success
  14. 14. Intuit leads in growth categories Total individual returns U.S./Canada (M) CAGR FY'13-'16 1% (3%) 4% (9%) #1 Position • 26M returns • 31% share of returns #1 Position • 45M returns • 65% share of returns 69 19 82 FY’16 178 7 Pros Stores Software Manual Leadership position with opportunity to capture share #1 Position in the two growing categories of the tax prep market, DIY and Pros
  15. 15. Small businesses and accountants depend on each other Total Number % Using Bookkeeping Services % Using Tax Services 85% on Tax and Accounting Who accountants serve Where accountants make money % of U.S. Small Businesses/ Self-Employed using Accountants Value of Small Businesses/ Self-Employed to Accountants Tax 55% Other 15% Consumer 40% Small Business 60% 15M 6M 44M Registered Employers Sole Proprietor QBO Service Economy 70% 70% 9% 79% 89% of small businesses say they are more successful when they work with an accountant 79% 95% Accounting 30%
  16. 16. Strategy: Operating system behind accountant success Accounting and Tax Are Done Connect SMBs and Accountants Collaborate and Get Insights Ideal State Goals Zero wasted hours 100% firms achieve ideal growth rate2 SMB success increases 50%1 3 One Online Platform… “THE OPERATING SYSTEM” behind accountants’ success Grow the Business Save Time Grow My Practice Manage My Employees Transact with Customers Collaborate Save Time Grow My Practice Make a Difference The Place where accountants and their clients work, grow and collaborate
  17. 17. Win with TurboTax online and mobile
  18. 18. Intuit leads in growth categories Total individual returns U.S./Canada (M) CAGR FY'13-'16 1% (3%) 4% (9%) #1 Position • 26M returns • 31% share of returns #1 Position • 45M returns • 65% share of returns 69 19 82 FY’16 178 7 Pros Stores Software Manual Well-positioned: Processing ~40% of all individual tax returns #1 Position in the two growing categories of the tax prep market, DIY and Pros
  19. 19. U.S. Market opportunity: room for growth COMPLEX SIMPLE TOTALS 5-YEAR TREND Tax Store NPS: 42 8M 8M 16M Pros NPS: 39 46M 23M 69M DIY NPS: 49 26M 34M 60M Manual NPS: (45) 2M 3M 5M +0% CAGR -4% CAGR +5% CAGR -9% CAGR 47% 46% 15% 11% 0 10 20 30 40 50 60 70 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 57% 61% Tax Store Pros • While DIY continues to disrupt stores and has 40% unit share, the category captures less than 10% share of spend • Over 30M simple returns still being processed through pros and tax stores at higher ARPC and lower NPS Strong progress disrupting tax stores Opportunities to reimagine the Pro experience DIY category growth outpacing all others Still many simple filers not willing to try it
  20. 20. Well-positioned: DIY software category continues to expand 0 20 40 60 80 100 120 140 160 37% 4% 57% 39% FY’09 143 9% 30% 60% FY’08 143 10% 28% 61% FY’07 138 141 8% 32% 60% FY’10 12% 27% 61% FY’11 FY’12 143 145 FY’13 FY’14 FY’15 FY’16 6% 34% 145 147 58% 57% 4% 40% 59%60% 35% 4%5% 36% 60% 5% 149 151 DIY Software Assisted (Pro/Tax Store) DIY Manual Returns (M) U.S. Only
  21. 21. 60 16 69 5 151 FY’16 Well-positioned: Our share of DIY continues to expand Pros Stores Software Manual Total Individual Returns U.S. (M) 1% (4%) 5% (8%) #1 Share Position in U.S. with 65% … 40M Returns Processed in FY’16 59% 61% 62% 65% 14% 13% 13% 11% 18% 17% 17% 15% 9% 9% 9% 8% FY’15 Competitor 2 Competitor 1 Other FY’16FY’14FY’13 CAGR FY'13-'16
  22. 22. $29 $34 $38 $38 $39 $42 $43 $46 $47 $47 $49 $49 $0 $10 $20 $30 $40 $50 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 Maintaining ARPC through business model transformation Average Revenue Per U.S. TurboTax Return • Continuing to drive share through free while maintaining or improving revenue per customer • As we build a large free customer base, we need to continue to add incremental value that they’ll pay for • Nearly 50M simple returns still using alternative providers in DIY or methods such as an assisted experience Tax Act Launches Free Fed Edition TTO Value Tier Promo TTO Absolute Zero Promo Expanded Absolute Zero Promo TTO Free Fed Edition rolled out broadly
  23. 23. One point of growth in these key drivers… IRS returns Category share Total TurboTax share Revenue per return Yields revenue growth of… Multi-year range ~1% 0 - 2% ~3% 3 - 5% ~1.5% 1 - 2% ~1% ~1% With operating margins of 60%+ Long-term growth drivers In our core DIY business, we anticipate revenue growth ranging between 5-10%
  24. 24. Intuit financial perspectives
  25. 25. Grow organic revenue double digits • Sustain small business online ecosystem growth 25-30%; win every tax season Grow revenue faster than expenses • Margins expanding as we invest for growth Deploy cash to the highest-yield opportunities • Investing in organic growth drivers (R&D, infrastructure, sales & marketing) • Use acquisitions to accelerate growth in talent and technology • Return cash to shareholders via dividend and share repurchase Maintain a strong balance sheet • Net cash position at the end of FY Financial principles remain enduring
  26. 26. FY’14 – FY’19 revenue trends Online revenue driving growth, desktop remains important FY’16FY’15FY’14 FY’17 FY’18 FY’19 TT Online SBG Online Desktop 60% 40% 1. Online is the engine ... ~60% of our revenues by FY’19 2. Small business online ecosystem revenue accelerating 3. Steady desktop revenue base 37% 63%
  27. 27. • Balance share repurchases and dividends subject to the same disciplined return on investment we apply to all uses of cash • Increased dividend from $0.60 in FY’12 to $1.36 for FY’17 • Maintain investment-grade credit rating Disciplined and consistent capital allocation Returning cash to shareholders Generate strong free cash flow; returned ~130% to shareholders over last 5 years
  28. 28. Cautions about Forward-Looking Statements This presentation includes "forward-looking statements" which are subject to safe harbors created under the U.S. federal securities laws. All statements included in this presentation that address activities, events or developments that Intuit expects, believes or anticipates will or may occur in the future are forward looking statements, including: our expected market, customer and share growth; our goals, our ability to achieve them, and their impact on our business; our opportunities and strategies to grow our business; our expected revenue results and growth; our expectations regarding future dividends, share repurchases and ROIC improvements; our expectations for our product and service offerings and cross-sell opportunities; and future market trends. Because these forward-looking statements involve risks and uncertainties, there are important factors that could cause our actual results to differ materially from the expectations expressed in the forward-looking statements. These factors include, without limitation, the following: inherent difficulty in predicting consumer behavior; difficulties in receiving, processing, or filing customer tax submissions; consumers may not respond as we expected to our advertising and promotional activities; the competitive environment; governmental encroachment in our tax businesses or other governmental activities or public policy affecting the preparation and filing of tax returns; our ability to innovate and adapt to technological change; availability of our products and services could be impacted by business interruption or failure of our information technology and communication systems; any problems with implementing upgrades to our customer facing applications and supporting information technology infrastructure; any failure to properly use and protect personal customer information and data; our ability to develop, manage and maintain critical third-party business relationships; increases in or changes to government regulation of our businesses; any failure to process transactions effectively or to adequately protect against potential fraudulent activities; any loss of confidence in using our software as a result of publicity regarding such fraudulent activity; any significant product accuracy or quality problems or delays; any lost revenue opportunities or cannibalization of our traditional paid franchise due to our participation in the Free File Alliance; the global economic environment may impact consumer and small business spending, financial institutions and tax filings; changes in the total number of tax filings that are submitted to government agencies due to economic conditions or otherwise; the seasonal and unpredictable nature of our revenue; our ability to attract, retain and develop highly skilled employees; increased risks associated with international operations; unanticipated changes in our income tax rates; changes in the amounts or frequency of share repurchases or dividends; we may issue additional shares in an acquisition causing our number of outstanding shares to grow; our inability to adequately protect our intellectual property rights may weaken our competitive position; disruptions, expenses and risks associated with our acquisitions and divestitures; amortization of acquired intangible assets and impairment charges; our use of significant amounts of debt to finance acquisitions or other activities; and the cost of, and potential adverse results in, litigation involving intellectual property, antitrust, shareholder and other matters. More details about these and other risks that may impact our business are included in our Form 10-K for fiscal 2016 and in our other SEC filings. You can locate these reports through our website at http://investors.intuit.com. Fiscal 2017 guidance speaks only as of the date it was publicly issued by Intuit. Other forward-looking statements represent the judgment of the management of Intuit as of the date of this presentation. We do not undertake any duty to update any forward-looking statement or other information in this presentation. only as of the date it was publicly issued by Intuit. Other forward-looking statements represent the judgment of the management of Intuit as of the date of this presentation. We do not undertake any duty to update any forward-looking statement or other in

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