Annual Culture Survey
– State Engagement : How Do I feel.
– Behavioural Engagement : What do I do.
– Leadership Effectiveness : How am I lead.
• 180 Feedback for each Leader
• Personal Action Plans
• Departmental Debriefs
Dominant - Hostile
Dominant - Warm
Submissive - Hostile
Submissive - Warm
Who’s Your Boss ?
Standard Work Systems
• Dictates the levels of safety, quality & productivity
• Reduces frustration through role clarity & proper training .
• Locks in process improvements
• >3000 hrs of Annual Skills Training. 40% internally
Lego Standard Work Catapillar SWE Lean Training Quarterly Pizza & Recognition Events
0 2 4 6 8 10 12 14
Average AgeLength Of Service
Daily Team Based Problem Solving
30 people certified in A3 - 8 step Problem Solving
– Also 1 Black Belt , 18 Six Sigma Green Belts
All Managers certified as coaches
Departmental KPI Trigger points and targets defined
. Software provides process structure, KPI’s and
centralised knowledge database
FY08 FY09 FY10 FY11 FY12 FY13
A3 / RCA A3- 8 Step A3 - Lite Six Sigma
Develop leaders who believe in the creativity of their people.
Invest In organisational capability at all levels.
Create systems that utilise this capability.
To Succeed you require my Hands, Head & HEART