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Jeff Veen – Designing culture

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Jeffrey Veens presentation at From Business to Buttons in Stockholm, April 15 2016. FBTB is the meeting place for everyone who wants hands-on advice on how to generate business value by creating great user experiences.

Published in: Design

Jeff Veen – Designing culture

  1. 1. crafting a creative culture @veen
  2. 2. equanimity a state of emotional stability, especially in a difficult situation grace under pressure
  3. 3. AgAg Ag AgAg Ag
  4. 4. AgAg Ag
  5. 5. origin CDN
  6. 6. origin
  7. 7. 18 DEC 19 DEC 17 DEC identify build integrate
  8. 8. sequester the team
  9. 9. removing business decisions from solving tech problems
  10. 10. moral support
  11. 11. photo: @rcarver set up the conditions for successset up the conditions for success using structure to manage anxietyusing structure to manage anxiety equanimity
  12. 12. 17 DEC
  13. 13. origin ✔ ✔ 17 DEC
  14. 14. origin 17 DEC 18 DEC origin
  15. 15. 18 DEC origin 19 DEC
  16. 16. so…
  17. 17. everything is connected and everything breaks
  18. 18. everything is user experience
  19. 19. teams thrive with equanimity
  20. 20. Google’s Project Aristotle
  21. 21. psychological safety
  22. 22. ‘‘a sense of confidence that the team will not embarrass, reject or punish someone for speaking up’’
  23. 23. headphones free lunch microbrew creative environment
  24. 24. momentum
  25. 25. meeting zero: the chat room
  26. 26. Acting distributed, even if you aren’t.
  27. 27. “no.” communication compression
  28. 28. Mandy: What’s up with the copy on this page? Mandy: http://typekit.com/wtf/ Jeff: SEO, I think Mandy: Well, it's crap. I'm fixing it. Jeff: cool communication compression
  29. 29. ambient accountability code deploys pull requests support tickets revenue events latest animated GIFs
  30. 30. 🙌
  31. 31. photo by: lumierefl via flickr meeting one: product review
  32. 32. Product Review photo by: lumierefl via flickr -optional attendance, mandatory participation -not a forum for expressing opinions-Bad: I don’t like that blue. -Better: Why is that blue? -Great: Is color important here? -working session for group problem solving that is convergent or divergent
  33. 33. divergence convergence - evaluating feasibility - acknowledge constraints - drive towards consensus - brainstorming - limitless possibility - “yes, and...”
  34. 34. more exposure to users = better design instincts
  35. 35. Rewashington Closed counters Open counters Apertures i/j dot easg easgHELVETICA FUTURA ADOBE CLEAN Terminals easg more exposure to great work = better design vocabulary
  36. 36. good taste
  37. 37. meeting two: the postmortem :(
  38. 38. fundamental attribution error
  39. 39. Why? Sakichi Toyoda 5x
  40. 40. Employee injured thumb 1.Why? Got caught in conveyor belt. 2.Why? He was chasing his bag. 3. Why? He put it on the conveyor, and it started up unexpectedly. 4. Why? He was using it as a table. 5. Why? Root Cause: No place to store personal belongings.
  41. 41. Kit publishing has stalled 1.Why? Queue is growing. 2.Why? Kits not being delivered. 3. Why? Origin server not accepting kits. 4. Why? Vendor’s origin servers designed for high output, not high input. 5. Why? Root Cause: Input rate was not defined as a requirement a year ago.
  42. 42. photo: @rcarver purpose
  43. 43. 生き甲斐
  44. 44. 生き甲斐 purpose raison d’être divine will nirvana
  45. 45. When you wake up in the morning, Pooh, what's the first thing you say to yourself?
  46. 46. What’s for breakfast? What do you say, Piglet?
  47. 47. I say, I wonder what’s going to happen that’s exciting today?
  48. 48. It’s the same thing.
  49. 49. What’s going to happen that’s exciting today? 生き甲斐
  50. 50. @veenthank you.

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