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Abby Covert – How to make sense of any mess

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Abby Coverts presentation at From Business to Buttons in Stockholm, April 15 2016. FBTB is the meeting place for everyone who wants hands-on advice on how to generate business value by creating great user experiences.

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Abby Covert – How to make sense of any mess
I LOVE MAKING SENSE OF MESSES.
Abby Covert – How to make sense of any mess
Thinking about
INFORMATION
as material is hard
Information can be
made from the lack
of physical material
Context
Content
Information ≠ Content

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Abby Covert – How to make sense of any mess

  • 2. I LOVE MAKING SENSE OF MESSES.
  • 5. Information can be made from the lack of physical material
  • 7. Information architecture is how we arrange the parts to be understandable as a whole.
  • 8. 3 LESSONS TO MAKE SENSE OF ANYTHING
  • 11. How many duplicative nouns does your team deal with?
  • 12. How many duplicative verbs are related to those nouns?
  • 13. Model Change vs. Label Change Thing A Thing B Thing OBJECTObject
  • 14. One label per noun or verb is not always the best way to go
  • 15. The goal is not simplifying The goal is to know what you mean when you say what you say.
  • 16. Controlled vocabularies are the greatest thing since sliced bread or pockets. @jcolman’s thumb showing off my book’s controlled vocabulary
  • 18. Be the one to simplify the language in your organization.
  • 19. #2 THERE IS NO RIGHT WAY
  • 20. In most contexts, taxonomy is a tool of rhetoric not an exact science. (Sorry Linnaeus)
  • 21. If Fresh Direct classified produce scientifically, no one would be able to find anything.
  • 22. The way you choose to organize your produce says something about you.
  • 23. There is no one right way to organize something.
  • 24. The only thing that matters is reaching your goals.
  • 25. Beware of corporate underpants. Home About Recipes Festivals IYS Book Distribution Downloads Donate Press Room Contact Us Founder Acharya of ISKCON Yatra Kartik Yatra 2010 Kartik Yatra 2011 Kanyakumari Kanyakumari Suchindram Thirukkurungudi Thiruvananthapuram (Trivandrum) Thiruvattar-Adikeshav Temple Rameshwaram Rameshwaram Tirupallani Temple Sri Rangam Anbil Kovil Appakudatthan Thiruvellarai Sri Rangam Chandan Yatra Pushya Abhishek Govardhan Puja Drama Festival Nauka Vhar Jal Krida Jhulan Yatra Holi Radhagopinath Brahmotsavam Janmashtami Donation Form Newsletters Back to Godhead How to Donate Annamrita Artha Conclave Bhaktivedanta Hospital Ghatkopar Rath Yatra Gita Championship League Govardhan Eco Village Janmashtami Misc Coverages Radhanath Swami Shivaji Park Rath Yatra 2011 2012 2013 2014 2015 2015 - Artha 2013 2015 - Ghatkopar Rath Yatra 2015-Gita Champions League 2012 2015 2014 - Janmashtami Nepal Earth Quake Relief by ISKCON - 2015 2015 - RNS 2013 - Shivaji Park Rath Yatra Srila Prabhupada Radhanath Swami Downloads Community Damodar Ashtakam Forms Newsletters StoriesChandan YatraChandan Yatra< Recipe Name > (36) Daily Darshan Calendar Chandan YatraChandan Yatra<Date> (365) Chandan YatraChandan YatraPhoto RSS Twitter Facebook Google + Radhanath Swami Inspires Media Photos Subscribe Back to Godhead Daily Audio Lectures <Lecture Name> <Lecture Name> <Lecture Name> Temple Live http://www.radhanathswami.us/http://www.radhagopinathmedia.com His Divine Grace A.C. Bhaktivedanta Swami Prabhupada https://prabhupadavani.org/ Download PDF http://radhanathswamiinspires.com/ http://store.krishna.com/Page.bok? template=Subscriptions_Splash Chandan YatraChandan Yatra< Post Name > < Form Name >< Form Name >< Form Name > (4) < Form Name >< Form Name >< Newsletter Date > (2) http://food.radhagopinath.com/ Email Alerts http://donations.radhagopinath.com/ http://iysmumbai.com/ Chandan YatraChandan Yatra<Post> (< 444) Users are often confused when our internal categories end up in our navigation taxonomies.
  • 27. Be the one to show an alternative way of organizing something.
  • 28. #3 WE NEED PICTURES
  • 29. Pictures give us something in common to point to.
  • 30. Take the time and space needed to collect and iterate.
  • 34. Show the process, not just results Pizza Crust cheese Toppings Tomato Sauce
  • 37. Be the one to make a picture of the monster in everyone’s head.
  • 38. • Simplify the language used in your organization • Show an alternative way of organizing something • Make a picture of the monster in everyone’s head To start making sense of your mess:
  • 39. IA is not just for information architects. IA is practiced by everybody.
  • 40. I wrote a book about information architecture for everybody! http://abbytheia.com/makesense/ Tack!