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4 Ways to Create Exceptional Customer Experience

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Customer relationships are a lot like dating. At first, things can be a little awkward. You get to know each other and the relationship can go one of two ways – incredible or terribly wrong. In a recent study, it was discovered only 26% of companies have a well-developed strategy in place for improving customer experience. Learn how to ensure you create an exceptional and lasting customer experience with these four tips to avoid being left in the dog house.

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4 Ways to Create Exceptional Customer Experience

  1. 1. I, Customer, Take Thee Service Team:4 Ways to Create Exceptional (and Lasting) Customer Experience
  2. 2. Customer relationships are a lot like dating. At first, things can be a little awkward.You get to know each other and the relationship can go one of two ways – incredible orterribly wrong. In a recent study, it was discovered only 26% of companies have a well-developed strategy in place for improving customer experience. Learn how to ensure youcreate an exceptional and lasting customer experience with these four tips to avoid beingleft in the dog house.
  3. 3. 1. Make a good first impression. Make a good first impression by delivering Note to self: Dead customers what they really want – speed andflowers are not the way accuracy. Agent training and coaching go a long way to a customer’s heart. in opening the door to a long-term relationship and #forgetmenot avoiding a soon-to-be-tweeted horror story.
  4. 4. 2. Woo them.Who doesn’t like to be wooed? Whether it is finding time to thank them for their business orprioritizing your best agents to receive loyal customers’ calls, telling them how much youappreciate them is a surefire way to take things to the next level.
  5. 5. 3. Listen. I wonder what he’s thinking?There is no worse feeling than when your customers feel as if you’re not listening. Despitenew developments in monitoring tools, few businesses have fully joined the conversation.Utilize social media and surveys to listen to what’s important to your customers. Then, alertagents to respond to questions or feedback quickly to show you care.
  6. 6. 4. Find time.Finding the time to create an exceptional customer experience isn’t an option – it’s a necessity.Take the time out to increase agent performance training to improve FCR or follow-up onsurveys to improve CSAT. Both of these help create superior customer experience. Fifty percentof consumers give a brand only one week to respond to a question before they stop doingbusiness with them. With increased demands and expectations, waiting too long could be toolate.
  7. 7. Want more? Check out our video: Go to http://bit.ly/10Ju0T7 to learnhow to find time to improve customer experience.

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