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Intervate 
Solving issue logging/tracking Problems 
Solutions to improve your organization’s ability to communicate 
with ...
 Call centre pain causes many issues to 
go unreported 
 Data has inconsistencies in formatting 
& misses key fields
 The public can’t track the status of their 
reported issues. 
 This causes them to repeatedly call back into an already...
 Smartphones are becoming ubiquitous 
 In 2013 1% of phones sold at PEP stores were smartphones 
 In 2014 trend implies...
7 
 Make it easy to log an issue! 
 Optionally, attach photo(s) 
 The issue is automatically associated with the 
user’...
Around me 
 Browse map of current issues (showing 
status) 
 Administrators can create news flashes that 
appear on the ...
 Dashboards of issue detail & history 
 Visually identify problematic hot-spots on a map
 Auto-linking/aggregation of issues 
 High volume testing
Intervate 
Solving issue logging/tracking Problems 
Interested? 
Please contact us to find out how we can help you with 
y...
Intervate - Citizen Reporting app 2014
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Intervate - Citizen Reporting app 2014

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The Citizen Reporting app is based upon Intervate's popular Fix My City Framework (FMC Framework) and is designed to help public citizens capture and track incidents.

The intended use of this app is by public sector organisations that want to provide an app to the public to help them to report incidents or issues which can then be tracked and reported on.

Intervate has developed the Citizen Reporting app to help public organisations with this challenge.

Contact us for more information and to understand how we can help you improve your productivity and collaboration, reduce your risks and your costs with the Citizen Reporting mobile app.

enquiries@intervate.com
twitter: intervate

Published in: Technology
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Intervate - Citizen Reporting app 2014

  1. 1. Intervate Solving issue logging/tracking Problems Solutions to improve your organization’s ability to communicate with the public
  2. 2.  Call centre pain causes many issues to go unreported  Data has inconsistencies in formatting & misses key fields
  3. 3.  The public can’t track the status of their reported issues.  This causes them to repeatedly call back into an already-burdened call-centre
  4. 4.  Smartphones are becoming ubiquitous  In 2013 1% of phones sold at PEP stores were smartphones  In 2014 trend implies 30% of phones sold at PEP stores will be smartphones, a 3000% increase  In 2013 smartphones were expensive devices. 2014 has seen the first R500 smartphone  Immediacy – a solution in your pocket.  A picture is worth a thousand words
  5. 5. 7  Make it easy to log an issue!  Optionally, attach photo(s)  The issue is automatically associated with the user’s details  The user isn’t encumbered by process or complexity  The user is automatically notified when their issue changes status
  6. 6. Around me  Browse map of current issues (showing status)  Administrators can create news flashes that appear on the map  Create a community around issue reporting and tracking
  7. 7.  Dashboards of issue detail & history  Visually identify problematic hot-spots on a map
  8. 8.  Auto-linking/aggregation of issues  High volume testing
  9. 9. Intervate Solving issue logging/tracking Problems Interested? Please contact us to find out how we can help you with your service-request challenges.

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