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Intertec Systems
Corporate Brief
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com2
Ban...
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com3
Our...
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com4
Cap...
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com5
Str...
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com6
Awa...
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com7
Suc...
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com8
Suc...
Capabilities & Solutions
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com10
Ma...
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com11
IT...
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com12
Co...
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com13
Co...
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com14
Co...
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com15
Cl...
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com16
Ne...
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com17
En...
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com18
In...
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com19
Ap...
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com20
ER...
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com21
Ve...
Thank you.
www.intertecsys.com
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Intertec Systems Corporate Presentation

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The Intertec Group is a leading Information Technology company that is focused on empowering businesses with cutting-edge technology solutions. Since 1991, Intertec Systems has been at the forefront for providing latest technology solutions to the region. With a strong presence in the Middle East and India. Intertec supports 1000+ organizations from Government, Financial Services, Corporate, Hospitality and Oil & Gas. We have local offices in Dubai, Abu Dhabi, Riyadh, Muscat, Manama, Mumbai & Bangalore.

Our Capabilities & Solutions include:
Managed Services & Remote Monitoring Services
IT Service & Operations
Consulting
Contact Center
Cloud, Data Center & DR
Networks & Security
End User & Mobility
Collaboration & BPM
Inspection & Compliance
Application Services
ERP & BI Analytics
Enterprise Asset Management
Vertical Solutions: Hospitality, Banking, Order Management, Real Estate

Over the years company has built strong relations with industry leaders like HP, Cisco, Infor, Microsoft, Oracle, LANDesk, Enghouse, F5, TrendMicro, Symantec, to name a few.

Intertec Systems is an ISO 9001:2008 certified company and follows strong project management methodologies with its PMI certified resources. As a proactive measure, we follow a 360° customer relationship and project satisfaction reviews. Our support and IT operations are governed by ITIL & ISO 20000 processes.

Recent recognition's include:
CPI: Top 20 Systems Integrators in the GCC
ITP: Top 16 Systems Integrators in the GCC
Frost & Sullivan: Best Hosted Contact Center to Tata Communications
Reseller: Best Infrastructure Solutions
Reseller: Best Infrastructure Integrator
ACN: Best Healthcare Implementation to DHA for Managed Services
Ministry of Finance: Best Partner
National Transport Authority: Best Vendor
HP Software: Emerging Partner
Infor: Best EAM Growth Partner in Europe, Middle East & Africa
Cisco: Nominated Best Global Commercial Partner
HP: EG Emerging Partner of the Year – Middle East
TrendMicro: Sales Excellence

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Intertec Systems Corporate Presentation

  1. 1. Intertec Systems Corporate Brief
  2. 2. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com2 Bangalore . .Mumbai Dubai.Abu Dhabi . Manama. Muscat .Riyadh. About Intertec • IT Systems Integrator since 1991 • 1,000+ customers from Government, Financial Services and Corporate sectors across the Middle East, India & UK • Strong alliances with 20+ industry leaders such as HP, Cisco, Microsoft, Oracle, Infor, F5, LANDesk, Enghouse, Vmware, etc. • ISO 9001:2008 certified • Multi-lingual and cultural diversity • Offshore Development Center with experience in product development Mission To provide world class IT solutions at affordable prices to satisfy both our own customers & their customers, with respect to ROI & profitability.
  3. 3. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com3 Our Journey Intertec founded in Dubai. NTS formed as subsidiary for development of application software products. India operations established in Mumbai and Bangalore. Signed First and largest Multi-tenant Hosted Contact Center (HCC) in India Corporate rebranding and restructuring for vertical segmentation First Multi-tenant HCC signed in the GCC Signed Largest end user and helpdesk managed services contract in UAE Government ISO 9001:2008 certified BASEL II projects signed Launched operations in Bahrain, Oman & KSA to increase GCC market share 100+ Syros ERP customers 100+ EAM projects executed Top 20 IT Systems Integrator in the GCC Moved HQ to Business Bay R&D investments in new products for Inspection & Compliance, CRM and OMS MSP for HP software in UAE, Oman & Bahrain Setup of NOC for remote monitoring of Cloud, DC, Networks, Applications & End Users 2013 - Now2008 - 20122001 - 20071991 - 2000
  4. 4. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com4 Capabilities & Solutions • Managed Services • IT Service & Operations • Consulting • Contact Center • Cloud, Data Center & DR • Networks & Security • End User & Mobility • Collaboration & BPM • Inspection & Compliance • Application Services • ERP & BI Analytics • Enterprise Asset Management • Vertical Solutions: Hospitality, Banking, Order Management, Real Estate
  5. 5. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com5 Strategic Alliances Industry Leading Alliances… HP PLATINUM CI partner with Converged Infrastructure, Software & MSP specializations. Cisco GOLD certified with advanced borderless network architecture, collaboration architecture, Advanced data center architecture & Telepresence specializations. Enghouse Certified partner for contact center solutions. LANDesk GOLD certified partner. Microsoft GOLD certified with servers, messaging, management and virtualization competencies ORACLE GOLD certified & global ISV partner. Infor GOLD partner for Enterprise Asset Management. Symantec GOLD certified with storage & archival specializations. Trend Micro GOLD Partner Disclaimer: Logo(s) & Trademark(s) are the property(ies) of their respective owner(s)
  6. 6. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com6 Awards & Recognitions • HP Software: Emerging Partner (2013) • Infor: Best EAM Growth Partner in Europe, Middle East & Africa (2012 – 13) • Cisco: Nominated Best Global Commercial Partner (2012) • HP: EG Emerging Partner of the Year – Middle East (2012) • TrendMicro: Sales Excellence (2012) • National Transport Authority: Best Vendor (2014) • CPI: Top 20 Systems Integrators in the GCC • ITP: Top 16 Systems Integrators in the GCC • Frost & Sullivan: Best Hosted Contact Center to Tata Communications (2011 – 13) • Reseller: Best Infrastructure Solutions (2013) • Reseller: Best Infrastructure Integrator (2014) • ACN: Best Healthcare Implementation to DHA for Managed Services (2010) • Ministry of Finance: Best Vendor (2014)
  7. 7. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com7 Success Stories DHA, UAE: Managed IT Services involving service levels with automation of system management, service desk and contact center. Received ACN award for Best Healthcare Implementation. 7 MAF, UAE: Managed IT Services in Retail & Leisure to manage Data Center with SLA’s, process improvement to enhance end user satisfaction, IT operations and service management tools. Also, implemented Microsoft Cloud 365. TCL, India: Hosted Contact Center in with 8000+ seats. It is the first and largest HCC in India with 60% market share. Received the Frost & Sullivan award for Best Hosted Contact Center (2011-13). CSB, Bahrain: Business Intelligence consulting and professional services. Also, Oracle eBusiness Suite upgrade. CNIA, UAE: Enterprise Asset Management was undertaken for the maintenance of their Vessels, Vehicles and Sensors. This includes configuration of Corrective & Planned Preventive Work Orders, process flow, Resource Management, Stores, Inboxes and KPIs, Inventory Management Disclaimer: Logo(s) & Trademark(s) are the property(ies) of their respective owner(s)
  8. 8. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com8 Success Stories RTA, UAE: Enterprise Inspection & Compliance implementation to automate compliance management of Rail Right of Way, Traffic & Roads Right of Way and Public Transport, in- line with Dubai’s Smart Government initiatives; which improved inspector productivity and revenue significantly. Also, implemented turnkey Data Center refresh and DR for taxi dispatch system infrastructure upgrade. 8 FAHR, UAE: DC Refresh, Unified Communications and Email Security using HP, Cisco and Microsoft technologies. Major Pharma Manufacturer with 20,000+ users, India: Service Management including ITSM consulting & service desk to implement ITIL/ISO20000 & business processes (IT & non- IT). Leveraged IT shared services, IT maturity assessment, automated HR & Finance business processes and executed service catalogue monetization with business units. NBB, Bahrain: Contact Center implemented with integrations to Swift Messaging Gateway, core banking, bill payments, CRM, etc. Executive Council, UAE: ICT infrastructure solutions including Server Consolidation, Networking, IP Telephony, Application Delivery Networking & Security, and WAN acceleration. Tecom, UAE: Consulting services including ISO20 & ITIL processes to streamline internal process & enforcement of service improvement. Defined IT roadmap & strategy for IT management via the Service Management System. City Premiere Hotels, UAE: Hospitality PMS & Syros ERP across multiple properties. Also, supporting infrastructure and integration to telephony. Disclaimer: Logo(s) & Trademark(s) are the property(ies) of their respective owner(s)
  9. 9. Capabilities & Solutions
  10. 10. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com10 Managed Services • Data Center Monitoring • Server & Storage Monitoring • Network Monitoring • Application Performance Monitoring • Security Monitoring • Cloud Monitoring • Microsoft Azure, Office 365, AWS, 3rd Party Cloud Services • End User Management & Monitoring • Remote Monitoring (Proactive & Reactive) • Service Management • Vendor & Asset Management • Consulting: ISO 20000, ISO 27001, ITIL • Outsourcing • Annual Maintenance Contracts Network Monitoring Server & Storage Monitoring OPERATIONS MANAGEMENT Client Automation Data Center Automation Asset Management IT Service Management Application Availability and Performance Process Consulting Vendor Management Configuration Management System End User Monitoring End User Management
  11. 11. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com11 IT Service & Operations Management • Data Center & Cloud Monitoring • Network Monitoring • Application Performance Monitoring • End User Management • End User Performance Monitoring • Mobile Device Management (MDM) • Service Desk • Asset Lifecycle Management • Consulting • ISO 20000 & ITIL • Shared Services & Service Catalogue • IT Maturity Assessment • Capex & Opex models • Consulting experience in IT & Business processes, Shared Services and ISO 20000 • Own IP on ISO 20000 executive dashboards • 100+ ITSM implementations across Government, Healthcare & Pharmaceuticals, Financial Services, Retail and Enterprises
  12. 12. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com12 Consulting • ITSM Consulting • ISO 20000 • Service Catalogue • Security Consulting • ISO 27001 • Policy Definition • Gap Assessment • ISO 55000 / PAS 55 • Contact Center Operations • Infrastructure Architecture •Service Improvement Services •Audit & Compliance •Metric Analysis & KPI reporting •Shared Services Consulting •GAP Analysis & IT Strategy Definition •CMM assessment of IT Departments •IT Master Plan •ITIL Process Implementation •ISO20/27 readiness •Internal Audits ISO20/27 •IT Operational Procedure definition •ITIL/ISO20/27 Assessment Services •IT Cost Management •IT Infrastructure Audit •Business IT Integration Services •Business Process Automation Consulting & Professional Services Service Transition & Implementation Service Assurance & Improvement Organization Maturity Assessment
  13. 13. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com13 Contact Center • Contact Center Technologies • Operational Process Consulting • Quality Monitoring & Voice Recording • Shared Services Consulting • Application Integrations • Process Solutions: CRM, Order Management, Service Desk • BPO • Capex, Opex and Service Provider models • 10,000+ seats implemented till date across Telecom, Financial Services, Oil & Gas, Healthcare and Enterprise • Capability of application integration for unified experience and agent productivity • R&D investments in tools to improve agent productivity and customer experience
  14. 14. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com14 Collaboration & BPM • Business Process Management • SharePoint: Content Management & Workflows • Business Productivity Solutions on Premise & Cloud
  15. 15. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com15 Cloud, Data Center, DR • Cloud Infrastructure • Cloud Application Migration • Data Center • Disaster Recovery • DC Management & Cloud Automation • Server, Storage & Virtualization • Networks • Information Management Provision & Activate ITSM Service and Portal Layer Orchestration Product Catalog IncidentManagement ProblemManagement AssetManagement ChangeManagement Monitor & Plan Performance& AvailabilityMonitoring DataMonitoring StorageMonitoring CapacityMonitoring ApplicationMonitoring Storage Automation Server Automation (SA) Network Automation (NA) Application Automation User / Admin Portal User Management Service Request Management Life Cycle Management CMDB Security Service Request Server Storage Network Identity Service (SSO) App Security Data Security Vulnerability Assessment VM Security Network Security Hypervisor Management Metering Billing Mediation Customer management Order management Cloud Services IaaS PaaS BPaaSSaaS
  16. 16. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com16 Networks & Security • Networks: Active & Passive • Wireless Networks • Unified Communications • Network Monitoring • Security Consulting • Application Security & Load Balancing • Perimeter Security • End Point Security • Web & Email Security Process Consulting Gap Analysis Risk Assessment & Internal Audits Security Awareness Training Scope Definition Policy & Procedure Development Social Engineering Assistance with Certification Technical Consulting Vulnerability Assessment Network Security Architecture Review Application Security Audit Network & Web Penetration Testing Desktop Audit Technical Audit
  17. 17. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com17 End User & Mobility • End User & Mobile Devices • Virtual Desktop Interface (VDI) • Support & Maintenance • Mobile Device Management • End User Management & Monitoring • License Management • Mobile Applications & Development • Desktop as a service solutions • License Management solutions to optimize spend and utilization on software licenses • Manage and maintain assets and their lifecycle till retirement • Offshore capability on Hybrid and Native mobile development
  18. 18. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com18 Inspection & Compliance Enterprise-wide solution for Authorities to • Improve Revenue through effective Inspection & Compliance Process Management • Improve Productivity and Accountability of Inspectors through Automation • Provide Citizen Transparency for Dispute Resolution • Improve Safety Standards by Proactive Compliance Adherence • Digitization with Mobility & Application to Integrate Licensing to Compliance Ecosystem Manage Your Business Process Manage Your Inspection Strategies Industries Environmental Health & Safety Industries Transport Food Safety Review and Approval Shift Planning Inspector Scheduling Premise Mgt.Program Campaign s RandomRoutine By Management Order Follow-up Manage Inspection on Field KPIsReporting Application Integration Mobility Non Compliance/Fine s Mobile Workflow Alerts Complaint Mgt. Roads/ROW Disputes Manage Permits Planned Mobility Sampling/Risk Matrix
  19. 19. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com19 Application Services • Product Development – Web & Mobile • Application Implementation • Application Support & Migration • Business Process Management • Business Intelligence • Application Performance Monitoring • Database Administration Services • Onshore – Offshore & Shared delivery models • Multiple languages capability • 15+ years in product development • Implementation and Integration experience in BI, BPM, Application Migration, Mobility
  20. 20. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com20 ERP, EAM & BI Analytics • ERP • Enterprise Asset Management • Business Intelligence Implementations • Vertical & Mobility solutions Success Stories in • Trading & Distribution • Hospitality & Real Estate • Public Sector: Finance, Legal, Infrastructure • Facilities Management • Healthcare • Utilities • 100+ ERP Implementations in the GCC • 100+ EAM Implementations in Middle East
  21. 21. ©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com21 Vertical Solutions HOSPITALITY • Hostnet to manage hospitality properties front end and back end operations. • EAM to manage engineering operations. • Contact Center to manage reservation shared services. 50+ Hotels are customers. 21 RESTAURANT & RETAIL • Order Management from online, mobile and call • Order delivery process management with mobility • Contact Center & Payment integrations • Point of Sale REAL ESTATE Syros ERP to specifically manage • buying & selling operations • leasing operations. Integrate to Syros financials and maintenance management. CONTACT CENTER OPERATIONS • Agent Performance & Quality Management • Customer Service Process • Order Management Process • Operational Consulting • Technology & Integration on Capex, Opex & Outsourcing
  22. 22. Thank you. www.intertecsys.com

The Intertec Group is a leading Information Technology company that is focused on empowering businesses with cutting-edge technology solutions. Since 1991, Intertec Systems has been at the forefront for providing latest technology solutions to the region. With a strong presence in the Middle East and India. Intertec supports 1000+ organizations from Government, Financial Services, Corporate, Hospitality and Oil & Gas. We have local offices in Dubai, Abu Dhabi, Riyadh, Muscat, Manama, Mumbai & Bangalore. Our Capabilities & Solutions include: Managed Services & Remote Monitoring Services IT Service & Operations Consulting Contact Center Cloud, Data Center & DR Networks & Security End User & Mobility Collaboration & BPM Inspection & Compliance Application Services ERP & BI Analytics Enterprise Asset Management Vertical Solutions: Hospitality, Banking, Order Management, Real Estate Over the years company has built strong relations with industry leaders like HP, Cisco, Infor, Microsoft, Oracle, LANDesk, Enghouse, F5, TrendMicro, Symantec, to name a few. Intertec Systems is an ISO 9001:2008 certified company and follows strong project management methodologies with its PMI certified resources. As a proactive measure, we follow a 360° customer relationship and project satisfaction reviews. Our support and IT operations are governed by ITIL & ISO 20000 processes. Recent recognition's include: CPI: Top 20 Systems Integrators in the GCC ITP: Top 16 Systems Integrators in the GCC Frost & Sullivan: Best Hosted Contact Center to Tata Communications Reseller: Best Infrastructure Solutions Reseller: Best Infrastructure Integrator ACN: Best Healthcare Implementation to DHA for Managed Services Ministry of Finance: Best Partner National Transport Authority: Best Vendor HP Software: Emerging Partner Infor: Best EAM Growth Partner in Europe, Middle East & Africa Cisco: Nominated Best Global Commercial Partner HP: EG Emerging Partner of the Year – Middle East TrendMicro: Sales Excellence

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