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Anthem Data Breach

Background on Anthem Data Breach and Steps Consumers Can Take in Response

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Anthem Data Breach

  1. 1. ANTHEM BLUE CROSS DATA BREACH Bennet Kelley
  2. 2. Say it Ain’t So, Joe These attackers gained unauthorized access to Anthem's IT system and have obtained personal information from our current and former members such as their names, birthdays, medical IDs/social security numbers, street addresses, email addresses and employment information, including income data. Based on what we know now, there is no evidence that credit card or medical information, such as claims, test results or diagnostic codes were targeted or compromised. Joseph R. Swedish President and CEO Anthem, Inc.
  3. 3. • Anthem business units affected: Anthem Blue Cross, Anthem Blue Cross and Blue Shield, Blue Cross and Blue Shield of Georgia, Empire Blue Cross and Blue Shield, Amerigroup, Caremore, Unicare, Healthlink and DeCare. • What information has been compromised? • Initial investigation indicates that the member data accessed included names, dates of birth, member ID/ social security numbers, addresses, phone numbers, email addresses and employment information. • When will I receive my letter in the mail? • We continue working to identify the members who are impacted. We will begin to mail letters to impacted members in the coming weeks. • How can I sign up for credit monitoring/identity protection services? • All impacted members, former members and impacted affiliated plan members will receive notice via mail which will advise them of the protections being offered. • Do the people who accessed my information know about my medical history? • No - our investigation to date indicates there was no diagnosis or treatment data exposed. • Do the people who accessed my information have my credit card numbers? • No, our current investigation shows the information accessed did not include credit card numbers or banking info. 80 MILLION RECORDS
  4. 4. How Bad Is it? (1) Ebay – 145M; (2) Heartland Payment Systems – 130M; (2) Target – 110M; (3) Sony Online Entertainment – 102M; (4) TJ Max 94M; (5) AOL – 92M; (6) National Archives and Record Administration - 76M; (7) Anthem – 80M; (8) Chase – 76M; (9) Epsilon – 60M; (10) Home Depot - 56M; (11) Evernote – 50M; (12) Living Social – 50M
  5. 5. Medical Data Is More Valuable Medical records typically include • Contact information • date of birth • Social Security numbers • Physical characteristics Useful for • Identity theft • Insurance Fraud 2012 Ponemon Study • 94 percent of hospitals surveyed had data breach
  6. 6. A Matter of Trust • Data Not Encrypted • Attorneys general from 10 U.S. states sent a letter to Anthem complaining that the company has been too slow in notifying consumers that they were victims of a massive data breach disclosed last week • Settled lawsuits from California and Indiana Attorney Generals over late notification from prior breaches • All 56 state and territorial insurance commissioners will be investigating the breach with Indiana, California, Missouri, Maine and New Hampshire taking lead due to significant Anthem presence. • Over a dozen lawsuits so far. Not So
  7. 7. What Next (from BBB) • DO NOT take a “wait and see” approach. The type of information stolen in this case is much more sensitive and valuable than credit or debit card data. You must act quickly. Breaches involving Social Security numbers have the potential for wide-ranging problems for victims, and the damage can be difficult to repair. • Consider taking a preemptive strike by freezing your credit reports. This will not impact existing credit cards and financial accounts, but will create a roadblock for thieves seeking to create fraudulent accounts using your personal information. • At a minimum, if you know your Social Security number has been compromised, place a fraud alert on your credit reports. While less effective than a freeze, this will provide an extra layer of protection. Click here to learn more about security freezes and fraud alerts. • Take advantage of the free credit monitoring services Anthem will be offering to breach victims. While this is not a preventative measure, this will alert you to new accounts or inquiries using your Social Security number so that you can act quickly to repair the damage. • Vigilance is key. Regularly check your credit reports at annualcreditreport.com for unauthorized charges or other signs of fraud. (NOTE: This is the only free credit report option authorized by the Federal Trade Commission.) • Expect that scammers will take advantage of this data breach to send out phishing emails and other messages that appear to be from Anthem, a credit bureau or other legitimate companies. Do not click on links from any email, text or social media messages about this or any other data breach.
  8. 8. Detecting Medical Identity Theft • Read medical/insurance statements regularly • Look out for • Bill for medical services not received • Medical collection notices on credit report you don’t recognize • Notice from health plan you reached your benefit limit Additional Clues • Unexpected withdrawals from bank account; • Debt collection calls for debts that aren’t yours • You stop getting your bills or other mail • Unfamiliar accounts on your credit report • The IRS notifies you more than one tax return filed under your name
  9. 9. Getting Information • Accounting of Disclosures • Ask each of your health plans and medical providers for a copy of the accounting of disclosures for your medical records. Identifies who got copies of your records from the provider. • May request every 12 months • Correct any errors in your medical records • Get copies of your credit reports
  10. 10. BENNET KELLEY  Founder of the INTERNET LAW CENTER in Santa Monica  Host of CYBER LAW AND BUSINESS REPORT Broadcast through Webmaster Radio and iHeartRadio Nominated for LA Press Club Award for Best Public Affairs Talk Radio Show in 2014 Honors:  Named One of Most Influential Lawyers in Digital Media and E-Commerce by Los Angeles Business Journal  Past Co-Chair of the California Bar Cyberspace Committee  Selected By US Dep’t of Commerce to Present on U.S. E-Commerce Law as part of U.S.-China Legal Exchange

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