Interaction 2013 – Conference – Matt McCourty & Nigel Williams - Usernomics Presentations

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Usernomics: Rethinking How You Value Your Intranet, Nigel Williams & Matt McCourty, Interact

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Interaction 2013 – Conference – Matt McCourty & Nigel Williams - Usernomics Presentations

  1. 1. #iic13 Usernomics Rethinking how you value your intranet interaction interact123
  2. 2. #iic13 interaction interact123 Nigel Williams Senior Intranet Consultant @footshort82 Matt McCourty Enterprise Sales Director @mmccourty
  3. 3. #iic13 Take care with Return on Investment Make use of Usernomics Measure Return on Engagement
  4. 4. #iic13 The problem with ROI £48,400 per annum savings* Equivalent to 2 full time staff! * £48,400 saved if 1000 people earning £22,000 save 5 minutes each One simple change creates
  5. 5. #iic13 Web-led Usernomics
  6. 6. #iic13 Volunteers and Ambassadors Harnessing sharing, personalisation and surprise to create a positive brand experience
  7. 7. #iic13 Volunteers and Ambassadors
  8. 8. #iic13 Volunteers and Ambassadors
  9. 9. #iic13 Measuring Return on Engagement
  10. 10. #iic13 ROE creates ROI Every 2% increase in employee satisfaction relates to a 1% increase in employee retention Forrester – Benefits Strategy and Technology Study
  11. 11. #iic13 ROE creates ROI 70% of employees are disengaged, ¼ of these are actively disengaged (i.e. negative influencers). This is estimated to result in a $500 billion per year loss to US business Gallup “State of the American Workplace 2013”
  12. 12. #iic13 ROE creates ROI Engaged employees 22% more likely to talk about a company hiring to people outside the business Disengaged employees 17% more likely to talk about layoffs outside the business Gallup “State of the American Workplace 2013”
  13. 13. #iic13 Become an Intrapreneur
  14. 14. #iic13 See Interact 7 live in the expo
  15. 15. #iic13

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