How to Create an Awesome Intranet Your Employees Will Love


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Creating and implementing an intranet your employees love to use and adopt in to their everyday working lives is not easy and many people struggle to maximise adoption and realise the true potential of their organisation’s intranet. In this webinar we want to show you how you can achieve a successful intranet in a short amount of time and in a cost effective way.

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  • Consider all of your stakeholder’s objectives
    Time should be spent considering the different requirements of different areas/departments across the whole of your business. Each department head and the people within the department will have their own needs which align to business objectives, improving efficiency and supporting employees in their objectives.
    When approaching your colleagues you may find it useful to have base understanding of the capabilities of a social intranet and how it could fit into your business. Request a demo of Interact Intranet so that you understand what your departments could achieve before speaking to them.
    To help you determine their requirements we recommend that you spend time in each department discussing ‘pain points’ with departmental leaders, knowledge workers and frontline workers. This wil ensure you create intranet that solves real business problems and meets employees everyday needs.
    Let’s take one department at a time and look at the common areas a social intranet can support their objectives and provide time or cost savings.
  • Information Technology (IT)
    The IT department’s time is eaten up with serving the needs of other departments and controlling systems they don’t otherwise have any interest in. An out of the box, easy to use intranet will eradicate much of this. These are some of the ways they can save resources:
    No need for software and applications development
    A technical support facility – Help Desk Area
    Network management and permissions don’t require IT know how
    Reduce the burden of email
    Human Resources (HR)
    HR departments have the potential to be one of the greatest benefiters of an new social intranet by reducing the need for duplication of effort and streamlining processes. These are just a few examples of the benefits:

    Cut down on administration
    Support a people centric approach
    Increase the visibility of employee advocacy
    Manage and monitor employee development
    Increase employee retention
    Improve knowledge management
    For more information read our blog ‘6 ways an intranet can benefit your HR department’
    Customer Service and Support
    Customer service level agreements can be supported and monitored using the tools a social intranet offers:
    Assign and track support cases
    Order entry and tracking
    Enable customer service teams to resolve queries quickly and efficiently
    Achieve consistent service by providing call scripts to deal with different caller profiles
    Speed up customer issue resolutions by matching customers to products, services and suppliers
    Sales & Marketing
    Fast access to the latest up to date information can be crucial for Sales and Marketing departments. It can make the difference between making and breaking a sale. Importantly a social intranet allows sales to have fast and easy access to all marketing material and documentation:
    Maintain consistent corporate identity by making presentations and collateral
    Keep staff informed of product developments by publishing internal news on your intranet
    Increase staff motivation by publishing success stories and customer testimonials
    Share information about social media activity which provide potential sales opportunities
    Management & Executive
    There are a number of ways your board or leadership team can benefit from a social intranet your most effective course of action in getting buy in from your leadership team is to work closely with one board member and make them an advocate for your intranet.
    Employee self service
    Increase revenue and efficiencies
    Communicating corporate messages
    Reduce the burden of adhering to compliance
    Nurture leadership skills
    Read this blog for some great ideas of how an intranet can benefit your board.
    Finance & Accounts
    Your accounts team will love system which automates employee expenses, purchase order processes and invoicing processes, here are some of the ways they can benefit from a social intranet.
    Intranet based forms for accounts payable/receivable support
    Access to budget documents which are controlled by department heads
    Automated expense recording
    Reporting and forecasting is simplified with permission based access to all required information
    Asset management facilities

    As Accounting and Finance departments have some of the most crucial data it is critical that certain information remains secure. So ensure your choice of intranet has the built in Security and Permissions necessary to achieve this.
    Remote workers
    Remote workers come in many guises, sales teams, trainers, retail stores or care workers to name a few. But all are detached from the core business and need extra support to feel engaged. This on demand webinar will give you some great ideas about you can use your intranet to engage them, here are a few.
    A people directory so the right people with the right expertise can be found quickly
    Discussion forums enable all employees to have a voice
    Personalised home pages mean that information useful to them is easily accessible
    Making your intranet accessible outside of the office and on any device
    Easy access to the latest documents and policies while out on the road

  • Once you have gathered the needs of each department you can start to build on themes and common goals to identify your intranet goals.
    Effective goals generally focus on business outcomes, to ensure that the intranet is a valuable to the organisation.
    Goals may include:
  • When setting these goals think about your company goals for the next 12 months and beyond, consider how your intranet goals will support the overall business goals. You will find this is key in proving that your new intranet is a financially viable project. You will find detailed information about this in the Building an intranet business case template, which will guide you through your next phase.
    It is also important to consider how you will measure your goals. If your goal is to increase staff engagement, what will success look like? It might be useful to take what statistics you can before you install your new intranet, even if it’s just a questionnaire you send round to people asking them for feedback. Send it around again about 6 months after your new intranet is installed to assess how things have improved.
    Take a 30 day free trial of Interact Intranet, with our support you will discover if Interact meets all of your business objectives.
  • What are the constraints that your intranet must work with?
  • Resources
    Consider specialist knowledge you may need to implement an intranet, designers, consultants, specialist IT knowledge or data migration
    With Interact Intranet you won’t need any specialist knowledge
    When considering costs consider initial purchase costs, customisation, and recurring costs
    Request pricing from Interact Intranet >
    Hosting options, compatible operating systems or integration with existing platforms
    See Interact Intranets technical options >
    Do you have timescales to meet, can implementation be achieved in this time?
    How do Interact ensure your intranet project runs to time?
    International requirements
    Requirements for multilingual or supporting features for multiple time zones
    Do Interact cater for a multilingual business?
    Make your intranet available outside the office and on any device to remove access barriers for remote and front line employees.
    Interact Intranet are leading the way on mobile access >
  • Once you have gathered all of this information you are in an informed position to move on to the next step; being able to make an informed decision about which solution is right for you.
    Considerations when deciding which intranet is right for you;
    Does the intranet meet the expectations of your departments?
    Does the intranet meet the intranet goals you set?
    Will it meet your constraints?
    And finally talk to the companies that you are considering, they may have some great ideas that you haven’t considered
  • Now lets take a look at some of the top 10 intranet requirements we are most commonly asked for…
  • How to Create an Awesome Intranet Your Employees Will Love

    1. 1. How to create an awesome intranet your employees will love Welcome to the webinar
    2. 2. Lauren Luke Senior Intranet Consultant @IntranetExperts Welcome to the webinar Nick Lethbridge Enterprise Sales Director @nicklethbridge
    3. 3. Interact Webinar How to ask questions Please ask questions using the Questions Interface in your GoToWebinar toolbar.
    4. 4. How to create an awesome intranet your employees will love An Introduction
    5. 5. Define Your Intranet Requirements Consider all of your stakeholder’s objectives Determine Intranet Goals Define Your Constraints
    6. 6. Consider all of your stakeholder’s objectives
    7. 7. Consider all of your stakeholder’s objectives IT Finance and Accounts Remote Workers Sales and Marketing Management and Executive
    8. 8. Determine Intranet Goals
    9. 9. Goal: Improve Knowledge Sharing
    10. 10. Goal: Reduce Staff Turnover by 10%
    11. 11. Goal: Reduce Business Running Costs By 10%
    12. 12. Define Your Constraints
    13. 13. Resources Access International Requirements IT Time Budget Define Your Constraints
    14. 14. Which Intranet is Right for you? Does the intranet meet the expectations of your departments? Does the intranet meet the intranet goals you set? Will it meet your constraints? And finally talk to the companies that you are considering, they may have some great ideas that you haven’t considered
    15. 15. Top 10 Intranet Requirements
    16. 16. 10987 654 32 1
    17. 17. Interact Success Story
    18. 18. Let’s take a look…
    19. 19. Questions
    20. 20. CTA www.interact-
    21. 21.