Making Sense of Your Intranet

@richardhare

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Attribution-ShareAlike 3.0
Unported License
Intranetters
“What if intranet managers met regularly to see
and discuss intranets and share good practice?”

http://group...
Workshop: design to fail/anti-problem
Intranetters

“Worst practices:
design an intranet to ensure failure”
@richardhare

...
Failing To Connect
1997-2001

Lotus Notes

Business tools: success!
Ad hoc collaboration: failure...

2001-2005

KM/Intran...
Failing To Connect

@richardhare

Creative Commons
Attribution-ShareAlike 3.0
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Ensure your collaboration tool fails
1.Hide it
2.Don't promote it
3.Don't look for customers
4.Ignore opportunities to dem...
Social tools need to be easy to use

http://www.behaviormodel.org/
@richardhare

Creative Commons
Attribution-ShareAlike 3...
Making it easier

@richardhare

Creative Commons
Attribution-ShareAlike 3.0
Unported License
Using Cynefin

@richardhare

Creative Commons
Attribution-ShareAlike 3.0
Unported License
Using Cynefin

@richardhare

Creative Commons
Attribution-ShareAlike 3.0
Unported License
Using Cynefin

@richardhare

Creative Commons
Attribution-ShareAlike 3.0
Unported License
Using Cynefin

@richardhare

Creative Commons
Attribution-ShareAlike 3.0
Unported License
Using Cynefin

@richardhare

Creative Commons
Attribution-ShareAlike 3.0
Unported License
Using Cynefin

@richardhare

Creative Commons
Attribution-ShareAlike 3.0
Unported License
Using Cynefin

@richardhare

Creative Commons
Attribution-ShareAlike 3.0
Unported License
Sensemaking: Cynefin

By Snowded (Own creation, own work)
http://www.cognitive-edge.com
[CC-BY-3.0 (http://creativecommons...
Cynefin domains
Simple
Best practice
Complicated
Expertise, analysis
Complex (and disorder)
Design experiments to learn:
-...
Notes on Cynefin

1.Sensemaking, not categorisation
2.Data comes first
3.Relationships between items are important
4.Outpu...
Thank you

@intranetters
http://groups.yahoo.com/group/intranetters/

t: @richardhare
e: richard@flareconsulting.com
m: 07...
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2013 interaction-presentation-richard-hare

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Interaction 2013 - Conference - Richard Hare - Understanding and Making Sense of the Intranet Landscape

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2013 interaction-presentation-richard-hare

  1. 1. Making Sense of Your Intranet @richardhare Creative Commons Attribution-ShareAlike 3.0 Unported License
  2. 2. Intranetters “What if intranet managers met regularly to see and discuss intranets and share good practice?” http://groups.yahoo.com/group/intranetters/ @intranetters Richard Hare @richardhare Simon Hill Rod McLean Creative Commons Attribution-ShareAlike 3.0 Unported License
  3. 3. Workshop: design to fail/anti-problem Intranetters “Worst practices: design an intranet to ensure failure” @richardhare Creative Commons Attribution-ShareAlike 3.0 Unported License
  4. 4. Failing To Connect 1997-2001 Lotus Notes Business tools: success! Ad hoc collaboration: failure... 2001-2005 KM/Intranet Operational: content management Tactical: technical fixes Strategic: simplified content management, usability, 2005-2011 @richardhare Intranet Collaborative: communities, blogs, social network Creative Commons Attribution-ShareAlike 3.0 Unported License
  5. 5. Failing To Connect @richardhare Creative Commons Attribution-ShareAlike 3.0 Unported License
  6. 6. Ensure your collaboration tool fails 1.Hide it 2.Don't promote it 3.Don't look for customers 4.Ignore opportunities to demonstrate use 5.Ignore usability, experience 6.Ignore user REAL PEOPLE 7.Put passwords and administration in the way 8.Build it separately from the rest of your intranet 9.Don't use standard tools 10.Insist on business case for all experiments 11.Enforce an approval process for all communities @richardhare Creative Commons Attribution-ShareAlike 3.0 Unported License
  7. 7. Social tools need to be easy to use http://www.behaviormodel.org/ @richardhare Creative Commons Attribution-ShareAlike 3.0 Unported License
  8. 8. Making it easier @richardhare Creative Commons Attribution-ShareAlike 3.0 Unported License
  9. 9. Using Cynefin @richardhare Creative Commons Attribution-ShareAlike 3.0 Unported License
  10. 10. Using Cynefin @richardhare Creative Commons Attribution-ShareAlike 3.0 Unported License
  11. 11. Using Cynefin @richardhare Creative Commons Attribution-ShareAlike 3.0 Unported License
  12. 12. Using Cynefin @richardhare Creative Commons Attribution-ShareAlike 3.0 Unported License
  13. 13. Using Cynefin @richardhare Creative Commons Attribution-ShareAlike 3.0 Unported License
  14. 14. Using Cynefin @richardhare Creative Commons Attribution-ShareAlike 3.0 Unported License
  15. 15. Using Cynefin @richardhare Creative Commons Attribution-ShareAlike 3.0 Unported License
  16. 16. Sensemaking: Cynefin By Snowded (Own creation, own work) http://www.cognitive-edge.com [CC-BY-3.0 (http://creativecommons.org/licenses/by/3.0)], via Wikimedia Commons @richardhare Creative Commons Attribution-ShareAlike 3.0 Unported License
  17. 17. Cynefin domains Simple Best practice Complicated Expertise, analysis Complex (and disorder) Design experiments to learn: - contradictory, ~80% failure rate – not just a pilot... Chaos Do something! @richardhare Creative Commons Attribution-ShareAlike 3.0 Unported License
  18. 18. Notes on Cynefin 1.Sensemaking, not categorisation 2.Data comes first 3.Relationships between items are important 4.Output: shared understanding; do it as a group @richardhare Creative Commons Attribution-ShareAlike 3.0 Unported License
  19. 19. Thank you @intranetters http://groups.yahoo.com/group/intranetters/ t: @richardhare e: richard@flareconsulting.com m: 07747 708119 @richardhare Creative Commons Attribution-ShareAlike 3.0 Unported License

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