EPCOR [infographic]

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An infographic which outlines how IntelliResponse helped meet changing customer needs at EPCOR.

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EPCOR [infographic]

  1. 1. IntelliResponse Success Story: Meeting the Changing Customer Service Needs THE CHALLENGE: Utility customers want the ability to get their questions answered online at any time of day or night 60,000 QUERIES ANSWERED in only 11 months THE SOLUTION: The Virtual Agents for the Enterprise meets EPCOR’s criteria for delivering enhanced web self-service IMPROVED CSAT High Accuracy 0.12% Unanswered Rate Fewer calls to Call Center Reducing Costs SCORES SPONSORED BY: www.IntelliResponse.com

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