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Need of Back office support services in covid-19 situation

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As we all aware of our nations's current circumstances, we are nearly coming to an end if we speak of small scale businesses & projects but as far as there are back office services available to us we can protect businesses with telemarketing & transcription services, Hire our staffs who are delicately working from home to provide support for needy businesses in these times of COVID-19 pandemic. One can reach to our contact us forum for best solutions & requirements of various technology or BPO services.

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Need of Back office support services in covid-19 situation

  1. 1. Back Office Support Services
  2. 2. P.S Intelegencia | 2020 TOPICS TO BE COVERED Back Office Support Services Inbound Call Center Services Data Transcription Services
  3. 3. What is Back Office? The back office is the portion of a company composed of administration and support personnel who are not client- facing. Some basic examples of back-office functions include clearances, record maintenance, data entry, order processing, human resources management, regulatory compliance, accounting, and IT services.
  4. 4. What Are Back Office Support Services? Back office support services are a set of outsourcing services, where the provider acts on behalf of the outsourcer and works according to his instructions related to the operations outsourced. It exists to save business owners from HR pains and tedious back office duties at an affordable cost.
  5. 5. Why Your Business Needs Back Office Support Back office work is repetitive and monotonous in nature, which is why it is prone to errors. Any mistake in back office work can have a negative impact on your business. Imagine you miss an entry in your accounts. When the tax department pays you a visit, it will be a big truble for your business. Back office support will allow your business to offload the important back office tasks and ensure that they are accurately performed.
  6. 6. 9 Big Benefits of Back Office Support Outsourcing Services Cost advantage Easy scalability Access to innovative software solutions
  7. 7. 9 Big Benefits of Back Office Support Outsourcing Services Better focus on core business operations Instant and round- the-clock access to services Access to specialized global talent
  8. 8. 9 Big Benefits of Back Office Support Outsourcing Services Access to expensive infrastructure Better brand- building and marketing Risks mitigation
  9. 9. INBOUND CALL CENTER OPERATIONS FORM A MAJOR PART OF BACK OFFICE OPERATIONS Managing inbound customer service in-house is a challenging task and can easily shift your focus from your core business activties. The best solution to this dilemma is to let an inbound call centre service handle this function for your business.
  10. 10. Sales are the lifeblood of a business. By handling inbound calls well, you will not only boost sales but also generate favorable word of mouth advertising.
  11. 11. Inbound sales calls are among the toughest for agents to handle.
  12. 12. Make a positive impression on your customers by outsourcing your inbound call center operations. Since these centers are staffed with highly talented customer service agents who can represent your business in a professional manner, they will guarantee customer satisfaction.
  13. 13. BENEFITS OF INBOUND CALL CENTER SERVICES IMPROVED PRODUCTIVITY An inbound call center team provides businesses with skilled agents who are trained to manage high volume of calls to grow businesses. COST SAVINGS You don' t have to invest in hiring,training, and building an in-house calling team. CUSTOMER SATISFACTION An inbound call center agent is able to understand the needs and expectations of customers. better. This results in greater customer satisfaction.
  14. 14. BENEFITS OF INBOUND CALL CENTER SERVICES WIN BACK LOST CUSTOMERS An inbound call center team is skilled at bringing back lost customers to your brand. through outreach initiatives and other solutions. NO NEED TO INVEST IN EQUIPMENT AND TECHNOLOGY Inbound call centers come ready with their own equipment and will be up to date with the technology needed to EFFECTIVE MANAGEMENT OF HIGH CALL VOLUMES Working with inbound call centers means no call goes unanswered.
  15. 15. Data transcription consists of converting speech (either live or recorded) into a written or electronic text document. A common example of data transcription is a physician's recorded voice note viz. medical transcription. What is Data Transcription?
  16. 16. Data transcription is based on the notion that a written and organized piece of content is better analyzed and understood than the spoken form.
  17. 17. To ensure your organization’s recorded materials are accurate, readable and easily accessible to key stakeholders, consider hiring a professional transcription service.
  18. 18. footer BY REDUCING VOICEMAIL RESPONSE TIME AND WORKLOAD BY PRESERVING DETAILS OF MEETINGS, CONFERENCE CALLS, AND PRESENTATION S BY REDUCING OVERHEAD WHILE IMPROVING QUALITY BY HELPING YOUR EMPLOYEES RE-FOCUS HOW PROFESSIONAL TRANSCRIPTION SERVICES CAN BENEFIT YOUR BUSINESS
  19. 19. footer GIVING ACCESS TO EXPERT TRANSCRIPTI NISTS BOOSTING ENGAGEMENT WITH YOUR ENTIRE CUSTOMER BASE THROUGH VIDEO TRANSCRIPTS ELIMINATING THE NEED TO INVEST IN FULL-TIME, IN- HOUSE TRANSCRIBERS IMPROVING YOUR PROJECT TURNAROUND TIME HOW PROFESSIONAL TRANSCRIPTION SERVICES CAN BENEFIT YOUR BUSINESS
  20. 20. Hiring a professional transcription service reduces the stress placed on administrative professionals or in- house transcriptionists who may not be as qualified as a dedicated professional. PUTTING IT ALL TOGETHER
  21. 21. A R E Y O U R E A D Y T O T A K E Y O U R B U S I N E S S T O T H E N E X T L E V E L B Y O U T S O U R C I N G Y O U R B A C K O F F I C E O P E R A T I O N S ?
  22. 22. Get in touch! Contact us for your back office support services requirements at info@intelegencia.com Let us give you happy outsourcing experience at an affordable cost..

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