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Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?
 Established in 20...
Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?
Most of our clients...
Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?
What typical Busine...
Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?
The Promise of BPM
...
Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?
According to Gartne...
Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?
Should you try a di...
Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?
Your existing BPM e...
Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?
Different Programs,...
Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?
Good Business Pract...
Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?
Define project in ...
Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?
2 – Secure Business...
Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?
3 – Design with a S...
Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?
1 2 3
Every busines...
Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?
Establish a Baseli...
Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?
5 – Implement Adapt...
Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?
Good Business Pract...
Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?
Is BPM the right ro...
Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?
Start your BPM jour...
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Six Sigma, BPM, Digitalization - Different paths to the same destination?

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Discussion of the 5 Good Business Practices that all successful process improvement efforts share. This presentation was the most attended solution provider session at the 2015 Gartner BPM Summit in Maryland, USA.

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Six Sigma, BPM, Digitalization - Different paths to the same destination?

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  2. 2. Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?  Established in 2007  Deep Industry Expertise with Full-Service BPM Consultancy  Customers ranging from SME-Fortune500 Who are we…? Healthcare & Health Insurance High Tech Manufacturing Automotive Manufacturing
  3. 3. Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination? Most of our clients are business divisions, looking for a solution to specific business challenges
  4. 4. Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination? What typical Business Challenges are customers trying to solve? Effective Utilisation of Resources (Productivity) Improvements aligned to Customer Expectations (Satisfaction) Speed of Execution (Cycle Time) Compliance (Regulatory, Financial)
  5. 5. Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination? The Promise of BPM Higher levels of customer service Reduction in operational costs Improved cycle time Competitive advantage Consistent SLAs Improved visibility Efficiency gains Faster time to market Paper-less office Improved business performance Increase agility Better employee productivity Improved cost per transaction
  6. 6. Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination? According to Gartner 70% Of BPM initiatives Fail…
  7. 7. Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination? Should you try a different Program? Six Sigma Operational Excellence TQM Lean DigitalizationBPI Helix Methodology HEI/BPA PDCA ISO 9000 Trillium Model Baldridge Criteria
  8. 8. Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination? Your existing BPM effort can be leveraged. We argue “No”
  9. 9. Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination? Different Programs, Common Ground ‘In the Beginning’ Deming Method: systems thinking, variation, 14 points ‘80s TQM/BPR: improve, simplify, integrate processes end-to-end ‘90s Lean Six Sigma: statistical theory, measurement, eliminating waste ‘00s BPM: modeling, automation ‘10s Digitalization: IoT & mobile The evolution of Business Process Improvement
  10. 10. Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination? Good Business Practices of successful BPM / business transformation initiatives 5
  11. 11. Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination? Define project in context of mission, strategy and customer needs … and repeat the context constantly Establish measurable goals for the project that are clearly related to key business indicators Start solving significant business problems – prioritize, commit, and focus on delivering value right away 1 – Align projects to Strategy & Goals
  12. 12. Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination? 2 – Secure Business Engagement & Ownership Leadership must give constancy of purpose and communicate expectations, drive commitment Give each process a clear owner from the business to drive adherence and make decisions - full consensus is not always possible. Provide advancement and learning opportunities, proactively working to overcome fear ITIT FinanceFinance OpsOps Single X-Functional OwnerSingle X-Functional Owner
  13. 13. Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination? 3 – Design with a Systems Approach Find the proper scope and set realistic boundaries: start from the top and decompose to the correct level.
  14. 14. Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination? 1 2 3 Every business area, business process, or process step is a system: Start from a model of the highest level system for your company Break down to the correct level: Business Area Business Process Sub process Decomposes to multiple Decomposes to multiple
  15. 15. Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination? Establish a Baseline measure and document the current state of your process first. Measure Often understand and eliminate causes of variation. Commit to continuous improvement release often (<90 days), observe and improve.  Don’t wait until everything is designed perfectly.  It will never happen – design, deploy, review, enhance. 4 – Establish Measurement & Continuous Improvement
  16. 16. Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination? 5 – Implement Adaptable Business Applications The Bizagi Way…
  17. 17. Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination? Good Business Practices are Universal Deming Six Sigma BPM Good Business Practices Plan Define Define Align to Strategy and Goals Business Engagement & Ownership Do Measure Model Systems Approach Analyze Improve Execute Adaptable business applications Check/Act Control Monitor/ Optimize Measurement, Feedback and Continuous Improvement Repeat Focus on improving: Cycle Time, Customer Satisfaction, Productivity, Compliance = Happy Customers, Successful BPM Program
  18. 18. Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination? Is BPM the right road? BPM is proven to deliver improvements in cycle time, productivity, customer satisfaction and compliance. If you follow key good business practices in your BPM implementation, you’ll successfully reach your destination
  19. 19. Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination? Start your BPM journey today… www.Bizagi.com www.linkedin.com/company/bizagi www.twitter.com/bizagi Neil Simpson | Bizagi: steve.yount@bizagi.comContact speaker: | #BizagiLive

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