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How to Communicate with Your Pointy Haired Boss


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Presented at InnoTech Oregon 2013. All rights reserved.

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How to Communicate with Your Pointy Haired Boss

  1. 1. How ToCommunicateWith YourPointy-HairedBossRich BaderPresident & CEO
  2. 2. How To Communicate with Your Pointy-Haired Boss
  3. 3. Geek Values
  4. 4. Knowledge IS Power
  5. 5. Geeks Value Knowledge
  6. 6. Suits and Geeks Live in different worlds Use different language Often seek different rewards Have different cultural norms View risk differently Are mutually dependent on each other
  7. 7. The Problem Statement According to Claudio Ciborra[9] among others, InformationSystems failures are mostly caused by the inability of ourcurrent methods to identify and analyse the complex Social-Technical issues that have to be addressed in order to besuccessful. [VPEC-T Wikipedia]
  8. 8. Complex Social-Technical Issues
  9. 9. Start With Assumptions…
  10. 10. Geeks Make Stuff Up Too
  11. 11. Sometimes, It’s Just Basic Trust
  12. 12. The Core Issue is Lack of Trust Relationship and task trust 3 scenarios for proposal approval Gaming the system Who do you trust? People that are “like you”; common social identity Low trust trading; an environment of fear The Moors and gold miners of Africa Common Ground What are the geeks’ weapons?
  13. 13. The Cold War lives on
  14. 14. Wally Teaches Trust
  15. 15. Lack of Trust Creates “Friction”
  16. 16. The higher the perceived risks, the longer the review
  17. 17. VPEC-T The terms Values, Policy, Events, Content and Trust are theprinciple means through which communication concerning atopic is viewed. Ensuring that these dimensions are allconsidered, while avoiding technological issues at an earlystage helps to create a balanced and complete view of thesystem Of necessity the language of business users of aninformation system embraces ambiguity, tacit knowledgeand willingness to change: Business must operate in theenvironment of a constantly changing market. Of necessitythe language of the IT function embraces high specification,certainty and avoidance of change: The IT function mustminimize change to systems that require cost, time and riskto implement.[5]
  18. 18. VPEC-T Off to a Great Start
  19. 19. Even Good Systems Don’t Work With Low Trust
  20. 20. Finding Common Ground Builds Trust Find common interests other than work to build strongerrelationships Based on honesty, benevolence, fairness Do you really have their best interests in mind, taken to heart? Confidence vs. competence Easier to forgive incompetence than a lack of benevolence or honesty Geeks focus on competence and may not be benevolent to the suits Other constructs, frequently discussed together with trust,are: control, confidence, risk, meaning and power.
  21. 21. Lack of empathy cause mistrust
  22. 22. First, you have to want it to work
  23. 23. Wilson Social StylesAnalytical DriverAmiable ExpressiveAssertivenessEmotiveness
  24. 24. Personalysis“Doing” “Collaborating”“Structuring" “Creating”
  25. 25. EasyStreet: Where Geeks and Suits Get Along! Call 503-671-1885 Email richb@easystreet.com31