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Welcome 
SharePoint TechFest Houston 
Guerilla Usability Testing 
@sparkhound 
James Thompson 
sparkhound User Experience ...
“If I had asked people what they wanted, 
they would have said faster horses.” 
Horseshit. 
- Henry Ford
“If I had asked people what they wanted, 
they would have said faster horses.” 
Horseshit. 
- Henry Ford 
horse sh!t
Some Popular excuses for not asking 
users 
It’s too hard 
It’s too expensive 
We don’t have access to users 
We are the u...
Keep in mind… 
These techniques are intended to help you start 
having conversations with your users. 
The user doesn’t al...
Enter 
Guerilla Usability Testing 
Whiteboards Coffee Time Sketch boards Online 
Resources
• A whiteboard preferably in a high traffic area 
• A printout / drawing of the interface 
• A simple question you want an...
Whiteboards 
What do you do? • Post the interface you want feedback for on the 
whiteboard. (masking tape or magnets) 
• A...
Whiteboards 
Advantages 
• Quick and easy 
• Users can comment anonymously 
• Easily done in an agile environment 
Disadva...
• A laptop/ tablet or just paper and a pen 
• Coffee, Tea, or tasty beverage* (coffee shop or break room) 
• A simple ques...
Coffee Time 
What do you do? • Setup in a corner table etc. 
• Have your laptop/ tablet or sketches out and ready 
• Ask r...
Coffee Time 
Advantages 
• Fairly easy 
• Instant user feedback 
• User is present for follow up questions - Like why? 
Wh...
sketch boards 
6-up template 1-up template 
• Some Sharpies, post it notes 
• A small group (typically no more that 5 or s...
sketch boards 
6-up template 1-up template 
What do you do? • Distribute the 6-up templates and begin the timebox. 
• At t...
sketch boards 
6-up template 1-up template 
Advantages 
• Allows the users to feel like they are part of the 
process 
• G...
online resources 
usabilityhub.com 
• Free (You gain credits by participating in other tests) 
• Make your own OR use one ...
Thank You. 
SharePoint TechFest Houston 
Guerilla Usability Testing 
@sparkhound 
James Thompson 
sparkhound User Experien...
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Guerilla Usability Testing

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Guerilla Usability Testing

  1. 1. Welcome SharePoint TechFest Houston Guerilla Usability Testing @sparkhound James Thompson sparkhound User Experience designer @pixelneer
  2. 2. “If I had asked people what they wanted, they would have said faster horses.” Horseshit. - Henry Ford
  3. 3. “If I had asked people what they wanted, they would have said faster horses.” Horseshit. - Henry Ford horse sh!t
  4. 4. Some Popular excuses for not asking users It’s too hard It’s too expensive We don’t have access to users We are the users We already know what the users want
  5. 5. Keep in mind… These techniques are intended to help you start having conversations with your users. The user doesn’t always know what they want – but they do know what they DO NOT. If nobody wants to use your project when it’s done … wouldn’t you want to know before you start it?
  6. 6. Enter Guerilla Usability Testing Whiteboards Coffee Time Sketch boards Online Resources
  7. 7. • A whiteboard preferably in a high traffic area • A printout / drawing of the interface • A simple question you want answered Whiteboards What do you need?
  8. 8. Whiteboards What do you do? • Post the interface you want feedback for on the whiteboard. (masking tape or magnets) • Ask your question. • Make sure there are plenty of markers available.
  9. 9. Whiteboards Advantages • Quick and easy • Users can comment anonymously • Easily done in an agile environment Disadvantages • May get no suggestions for improvement • Little opportunity for any follow-up with users • Potential for non-focused comments
  10. 10. • A laptop/ tablet or just paper and a pen • Coffee, Tea, or tasty beverage* (coffee shop or break room) • A simple question(s) you want answered • No more than 5 minutes of someone’s time Coffee Time What do you need? * search Drunk User Testing
  11. 11. Coffee Time What do you do? • Setup in a corner table etc. • Have your laptop/ tablet or sketches out and ready • Ask random people if you can buy their coffee for 5 minutes of their time getting some feedback. • Ask no more than 2-3 ‘non-leading’ questions and take note of their responses.
  12. 12. Coffee Time Advantages • Fairly easy • Instant user feedback • User is present for follow up questions - Like why? What about…? Disadvantages • ‘Random’ people will have dynamically different skill levels (This is not necessarily a bad thing.) • Potentially quick turn-around • High Distraction level
  13. 13. sketch boards 6-up template 1-up template • Some Sharpies, post it notes • A small group (typically no more that 5 or so) • Some 6-up and 1-up templates* • 45 minutes to an hour • A moderator to take notes and manage time boxes. What do you need? * PDF downloads at sparkhound.com/blog
  14. 14. sketch boards 6-up template 1-up template What do you do? • Distribute the 6-up templates and begin the timebox. • At the conclusion of the timbebox, each user should present his/hers 6-up explaining choices they made. • Repeat the process with the 1-up template.
  15. 15. sketch boards 6-up template 1-up template Advantages • Allows the users to feel like they are part of the process • Gets early ‘buy-in’ from users • Facilitates an open conversation that will almost always provide new ideas. Disadvantages • A bit more time consuming than the other options • Works best at the front of an agile process
  16. 16. online resources usabilityhub.com • Free (You gain credits by participating in other tests) • Make your own OR use one of 9 ‘templates’ • Tablet and phone versions available usability.gov • Free • Over 60 Testing Documents and Templates • How to’s, Best Practices…
  17. 17. Thank You. SharePoint TechFest Houston Guerilla Usability Testing @sparkhound James Thompson sparkhound User Experience designer @pixelneer

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