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Cloud services 101


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Presented by Steve Prather of ViaWest for InnoTech Oregon 2011

Published in: Technology
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Cloud services 101

  1. 1. Innotech Oregon Cloud Services 101 April 21, 20111
  2. 2. Many companies are using SaaS applications2
  3. 3. Email & CRM are most widely used SaaS apps3
  4. 4. IaaS or PaaS adoption slow but steady4
  5. 5. Hybrid is the most common cloud5
  6. 6. Cloud use in both test/dev & production6
  7. 7. What defines a Cloud  On demand self-service that allows consumers to unilaterally provision computing capabilities without human interaction with the service provider.  Broad network access, meaning that capabilities are available over a network and can be accessed by heterogeneous platforms, i.e., not just a dedicated thin client.  Resource pooling such that different physical and virtual resources get dynamically assigned and reassigned according to consumer demand in a multi-tenant model.  Rapid elasticity so that to the consumer, available capabilities often appear to be unlimited and can be purchased in any quantity at any time.  Measured service allowing usage it be monitored, controlled and reported and automatically controlled and optimized. * National Institute of Standards of Technology definition of Cloud Computing7
  8. 8. Types of Clouds  A private cloud in which the cloud infrastructure is utilized by just one organization, though not necessarily operated by that one organization.  A community cloud whereby several organizations with common concerns share a cloud.  The public cloud provided by the private sector for all comers.  A hybrid cloud in which two or more cloud types are discrete but networked together such that a burst of activity beyond the capabilities of one cloud is shifted for processing to another. * National Institute of Standards of Technology definition of Cloud Computing8
  9. 9. Types of Cloud Offerings  Software as a Service (SaaS) - In which applications run on a cloud but the user doesnt provision or modify the cloud service, or even application capabilities, apart from limited user-specific configuration settings.  Platform as a service (PaaS) - In which users can utilize cloud- provided programming tools to deploy applications without controlling most of the underlying infrastructure, with the possible exception of the application hosting environment configuration.  Infrastructure as a service (IaaS) - Consumer has control over the operating systems, storage, deployed applications, and possibly limited control of select networking components (e.g., host firewalls) of the cloud environment available to the user via the network. * National Institute of Standards of Technology definition of Cloud Computing9
  10. 10. IT Outsourcing Use Cases  Colocation - Enterprise with custom application base and large scale hardware investments. Supporting legacy investments, proprietary hardware and/or do-it yourself customers with CapEx budget focus.  Dedicated Hosting - SaaS/Software company with limited infrastructure requiring high availability and high audit/security standards. Supporting dedicated outsourced solutions that require one or more of the following; highly proprietary design and/or applications, high availability, high security, high audit and/or compliance requirements with OpEx budget focus.  Cloud “Reserved” - Enterprise with traditional application base looking for cost competitive service delivery with high service delivery continuity. Supporting standardized (OS, DB and applications) dedicated workload needs with less stringent availability and security requirements than Dedicated Hosting and an OpEx budget focus.  Cloud “Allocated” - Enterprise with traditional application base looking for cost competitive service delivery for less critical applications. Supporting standardized workload needs that have lower business impact and less stringent availability and security requirements including test and development projects with OpEx budget focus.10
  11. 11. IT Outsourcing Use Cases  Cloud “Best Efforts” - Enterprise looking for test and sandbox environments for development organization allowing them to operate via the same platform as their production applications. Supporting low priority test, development and sandbox efforts.  Hybrid Solutions - Enterprise with custom application base and large scale hardware investments but that requires individual application to be highly available and meet high audit/security standards. Supporting customers ability to purchase the best infrastructure for each use/application and integrate them into a cohesive and interconnected architecture.  Public Cloud - Enterprise looking for test and sandbox environments for development  Purposes - Supporting low cost workload needs where best efforts delivery and cost are the primary drivers.11
  12. 12. IT Outsourcing Value Arena Service Level OS / DB High High Audit / Agreeme Monitoring / Proprietary Legacy Flexibili Application Dedicated Services Sand Do It Availability Security Compliance nt Reporting HW HW ty Flexibility Computing Elasticity Test Dev box CAPEX OPEX Cost YourselfColocation Available High High High Low Yes Yes High High Yes Low Yes Yes Yes Yes No Mid YesDedicatedHosting Available High High High High Available No Mid Mid Yes Mid Yes Yes Yes No Yes High NoCloud - Reserved Available Mid Low Mid Mid No No Low Low Yes High Yes Yes Yes No Yes Mid NoCloud - Allocated No Mid Low Low Low No No Low Low No High Yes Yes Yes No Yes Mid NoCloud - BestEfforts No Mid Low None None No No Low Low No High Yes Yes Yes No Yes Low No Mid Mid to Mid to Partia toHybrid Solutions Available High Mid to High High Low Available Yes Mid Mid Partial Low Yes Yes Yes Partial l High Partial Low to Low to Low toPublic Cloud No Low None None None No No Low Low No High Yes Yes Yes No Yes Low No12
  13. 13. Some of the Pitfalls  Developing – Meeting a providers proprietary standards, solutions or API’s. May make it difficult to grow, migrate and/or move components to another service provider or to other types of outsourcing in the future.  Portability - The more data you have uploaded the longer it will take to retrieve and/or move it which is an issue for DR planning and migration to an alternate vendor. Think about how long it takes to transfer a TB across an internal network connection and start multiplying.  Interoperability - What do you do when you have 10’s or 100’s of applications in the cloud with disparate service providers and you do not have access to a management interface to support them all. Looks interestingly enough like most of the current IT issues we all struggled with before Cloud.  Security - Real or perceived there are many issues surrounding this and these items will be an issue to watch for the foreseeable future.  Regulatory/Compliance - Personally Identifiable Information, Payment Card Industry (cardholder data), Border issues (Patriot Act, European Unions Data Protection Directive), etc.  Transparency and Troubleshooting - If you do not have visibility into the configuration and design it may increase troubleshooting requirements and time well beyond what is acceptable.13
  14. 14. More Pitfalls  Physical Location - (legal jurisdiction, physical/network access and audit issues).  MSA & SLA - Master Service Agreement and Service Level Agreement issues (jurisdiction, transparency, availability, etc).  Underestimating Cloud sprawl - You probably have a Cloud user in your ranks today that you are not aware of and who is expensing the service via a personal/corporate credit card for corporate use.  Managing services in the Cloud is different than traditional IT - Make sure you think it through and are prepared for access, monitoring and reporting changes.  Provisions - Concerning ownership, use, or transfer of customer-owned data upon termination of the agreement.  Underestimating resource – Don’t underestimate your requirements and growth (specifically in storage). As your needs grow Cloud services may not continue to offer the expense reduction you expect.  Production - Make sure you know what Production means to each user. Developers see their platform as production as it is their job and most IT organizations view development as a best efforts delivery.  Self Service - What does “Self Service” mean to you? Do you really want to fly14 without a net?
  15. 15. Even More Pitfalls  Vendor/technology lock in - Highly integrated platforms cab be very compelling. But what happens if/when the vendor changes something that affects you or does not stay current?  The Hype - Beside the hype is Cloud really where each application should run? Pick the appropriate technology, capabilities and costs for each application based on its specific needs and business impact.  Pay to Play - If you are using a pay to play service and you stop playing make sure to terminate the instance as if it continues to run you likely continue to pay.  The Wild West - Cloud is the wild west today and providers are in a land grab. Standards will continue to come quickly but it is important to make sure that you do not lock yourself into a box canyon until they do.  The Data Center and the Network matter - If the Data Center or the Network go down the Cloud goes with it.  Collect all your costs - Elasticity of the cloud often times comes at a premium. Be sure to calculate all of the costs of services and capacity you anticipate utilizing.  Research SLAs - One large provider has the ability to terminate services in the event their core business requires additional resources. Others offer 95% SLA as a maximum.15  Technical Support - Chat, FAQ’s, Email, Blogs or Telephone. What works best for
  16. 16. Industry Drivers  Growing regulatory, compliance & security requirement  Increasing power and cooling requirements & green initiatives  Increased outsourcing of IT infrastructure & technological developments  Growth in Internet traffic & network-centric application requirements16
  17. 17. ViaWest Clientele17
  18. 18. Super-Regional Coverage 21 Data Centers in 6 Major Markets Portland Salt Lake City Denver Las Vegas Dallas Austin Usable Raised Floor (Sq Ft)  CO - 140K  TX - 120K  UT - 120K  NV - 13K  OR - 37K  Total = 420K18
  19. 19. May 12 Grand Opening – Your invited IT’S AN OPEN HOUSE. (If by “house” you mean a 34,500 square foot, SAS-70 type II-compliant data center.) Please join us as we unveil our Newest state-of-the-art data center facility. Thursday, May 12th Voodoo Doughnut Tour 8am – 10am House Spirits Gin Tour 2pm – 6pm 3935 Northwest Aloclek Place Hillsboro, OR 97124 RSVP to
  20. 20. For more information, contact us at: Thank You ViaWest Business Development Innotech Oregon (Toll Free) 877-448-9378 www.viawest.com20