Winning in Customer
Service
Innerwealth
The World’s Leading Human Development
Programme
This Skill
Chris Walker
Do you want your
coffee delivered
by
this person?
this person?
Or
this person?
CUSTOMER SERVICE
– Chris Walker
“There are no products. There are only services.
Experiences delivered through things.”
If you change the
delivery, you change
the experience, you
change the thing. And
that is in your hands.
We are all in the Service
Industry
Foe
Friends
World Customer
TeamPartner
Family
YOU
THE MOST STRESSFUL
JOBS IN THE WORLD
FACE To FACE
FAKE SMILE
PUBLIC VIEW
FAKE HAPPY
FAKE ENTHUSIASM
YOU CAN’t FAKE IT!
R.E.A.L
Customer Service
R.E.A.L
R - Reality
E - Energy
A - Atitude
L - Life
R= REALITY
REALLY HAPPY
REALLY GOOD TO BE
AROUND
REALLY BALANCED
REALLY ABLE TO DEAL
WITH STUFF
REALLY ABLE TO TURN UP
INS...
E = Energy
ENERGY - BUILD
ENERGY - STORE
ENERGY - STOP LOSS
ENERGY - DIRECT
A = Attitude
ATTITUDE OF
GRATITUDE
ATTITUDE OF SUCCESS
ATTITUDE OF VALUES
ATTITUDE OF VISION
L = LIFE
LIFE BALANCE
LIFE HARMONY
LIFE ENTHUSIASM
LIFE BIG PICTURE
LIFE TURNING UP
YOU CAN’t FAKE IT AND
CUSTOMERS FEEL ITBEING R.E.A.L
R.E.A.L
Customer Service
Customer Service
The World’s Leading Human
Development Training
Programme Starts with G.I.V.E.
- ...
INSPIRED
SELF-LEADERSHIP
SELF-LEADERSHIP
Innerwealth
The World’s Leading Human Development
Programme
This Skill
Chris Walk...
G.I.V.E
SELF-LEADERSHIP
– Chris Walker
“Because you can’t G.I.V.E what you haven’t
got. Business and Life improvement starts with
how you treat yo...
G.I.V.E
Inspired Self-Leadership
Grateful for what you’ve
got.
Inspired by wherever you
are
Visionary about where
you’re g...
Living the Dream
Chris Walker
Contact
alive@chriswalker.com.au
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Newest World Class Customer Service Training Programme from Chris Walker at Innerwealth

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The World's leading Human Development Training Programme presents two new skills added to the original programme, and, for the 1st time in history, Nature has been used as the guide in personal and professional development.

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Newest World Class Customer Service Training Programme from Chris Walker at Innerwealth

  1. 1. Winning in Customer Service Innerwealth The World’s Leading Human Development Programme This Skill Chris Walker
  2. 2. Do you want your coffee delivered by this person? this person? Or this person? CUSTOMER SERVICE
  3. 3. – Chris Walker “There are no products. There are only services. Experiences delivered through things.”
  4. 4. If you change the delivery, you change the experience, you change the thing. And that is in your hands.
  5. 5. We are all in the Service Industry Foe Friends World Customer TeamPartner Family YOU
  6. 6. THE MOST STRESSFUL JOBS IN THE WORLD FACE To FACE FAKE SMILE PUBLIC VIEW FAKE HAPPY FAKE ENTHUSIASM
  7. 7. YOU CAN’t FAKE IT!
  8. 8. R.E.A.L Customer Service
  9. 9. R.E.A.L R - Reality E - Energy A - Atitude L - Life
  10. 10. R= REALITY REALLY HAPPY REALLY GOOD TO BE AROUND REALLY BALANCED REALLY ABLE TO DEAL WITH STUFF REALLY ABLE TO TURN UP INSPIRED Click 2 Watch
  11. 11. E = Energy ENERGY - BUILD ENERGY - STORE ENERGY - STOP LOSS ENERGY - DIRECT
  12. 12. A = Attitude ATTITUDE OF GRATITUDE ATTITUDE OF SUCCESS ATTITUDE OF VALUES ATTITUDE OF VISION
  13. 13. L = LIFE LIFE BALANCE LIFE HARMONY LIFE ENTHUSIASM LIFE BIG PICTURE LIFE TURNING UP
  14. 14. YOU CAN’t FAKE IT AND CUSTOMERS FEEL ITBEING R.E.A.L
  15. 15. R.E.A.L Customer Service Customer Service The World’s Leading Human Development Training Programme Starts with G.I.V.E. - Inspired Self Leadership
  16. 16. INSPIRED SELF-LEADERSHIP SELF-LEADERSHIP Innerwealth The World’s Leading Human Development Programme This Skill Chris Walker
  17. 17. G.I.V.E SELF-LEADERSHIP
  18. 18. – Chris Walker “Because you can’t G.I.V.E what you haven’t got. Business and Life improvement starts with how you treat yourself.
  19. 19. G.I.V.E Inspired Self-Leadership Grateful for what you’ve got. Inspired by wherever you are Visionary about where you’re going Enthusiastic about the possibilities
  20. 20. Living the Dream Chris Walker Contact alive@chriswalker.com.au

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