Networked Innovation, John Hayes


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A presentation by John Hayes for the IDeA and FutureGov Networked Innovation event on 16 June. Outlines the history of IDeA support for online networks for improvement, efficiency and innovation and a glimpse of the future.

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Networked Innovation, John Hayes

  1. 1. Networked innovation John Hayes Local by social, 16 June Tuesday, 15 June 2010
  2. 2. Start spreading the news 2 Tuesday, 15 June 2010 The IDeA has been consistently in the lead of social technologies for knowledge sharing in local government. We’ve had to do this.
  3. 3. 353 Local Authorities Tuesday, 15 June 2010 There are 354 councils in England - 434 in the UK and over 10,000 parish, town and community councils.
  4. 4. 700 services Tuesday, 15 June 2010 That provide over 700 services.
  5. 5. 2.1 million people million 2.1 people Tuesday, 15 June 2010 And employ over 2 million people.
  6. 6. Tuesday, 15 June 2010 To build on the wealth of local government knowledge and to put knowledge sharing in the hands of the sector we build, run and support the Communities of Practice platform. It’s been running since 2006 and it’s been pretty successful to date.
  7. 7. Connecting people to people Efficiency and value for money Sustainable self- improvement Tuesday, 15 June 2010 We have tons of testimonials about how individuals have found that the communities of practice has saved them time or helped them find people, resources or just get their questions answered. It provides reassurance when people just want to check their ideas or see what people in other councils have done when faced with the same problems. We estimate that nearly £170,000 was saved last year alone in ʻavoidable costsʼ through online conferences instead of face to face conferences, as well as energy and carbon savings. And we believe that this is a core plank in delivering sustainable self-improvement in local public services. Helping practitioners share the knowledge of thousands of users throughout the sector.
  8. 8. CoP Numbers 60,000 members 75,000 monthly visits 1,300 22,000 monthly contributions communities Web2.0 by gualtiero on Flickr 8 Tuesday, 15 June 2010 Every local authority in the UK is represented - 60,000 members and growing - 75,000 monthly visits and 22,000 contributions each month across 1300 communities.
  9. 9. User expectations are changing Ice cream sundae cupcakes by jamieanne on Flickr 9 Tuesday, 15 June 2010 But what we’ve delivered so far isn’t going to meet user expectations in the future or get us through tough times ahead.
  10. 10. New experiences of networking Tuesday, 15 June 2010 When communities of practice started, there was no Twitter, Facebook was just at universities. Now people expect to be able to find like-minded practitioners, find resources at their fingertips and share content in an instant across multiple networks.
  11. 11. And accessing services and information Tuesday, 15 June 2010 Our members are now seeing crowd-sourced information as an everyday thing and the concept of working together to solve problems using the internet as a social glue is growing to be common place.
  12. 12. We’re supporting the new ways of working Tuesday, 15 June 2010 We’re supporting new ways of working through advice and guidenace like Local by Social and Connected Councillors, our communities of practice that support new ways of working - like Social Media, Local Open Data and events like these. We believe that new technology can help councils work more effectively with citizens and from our own business perspective, with each other.
  13. 13. The times are changing All that’s left! by pfala on Flickr 13 Tuesday, 15 June 2010 There’s less money around than there used to be. We see networked innovation and knowledge sharing as the most efficient way of helping the sector share information and make connections. We need to help the sector spend less time seeking information and aggregating data and more time on analysis and action. And we will have fewer resources going forward to spend on events, toolkits, and formal case studies - so we need to make sure that we have tools in place to help the sector do that for themselves.
  14. 14. Which is why we’re bringing... The Knowledge Hub 14 Tuesday, 15 June 2010 The Knowledge Hub is replacing our existing communities of practice, bringing tried and tested social tools up to date. Opening up the platform to allow people to share what they’re doing on Twitter and blogs and Facebook (where they want to). And the Knowledge Hub will use semantic connections for all kinds of information - from linked data like and from unstructured data and semi-structured data. The Knowledge Hub will be smart - the more that practitioners use it, the more it will help people make connections and find information based on their social graph.
  15. 15. Taking something good and making it better I'm really excited about Knowledge Hub.  The existing CoP system has already facilitated much more rapid social networking between like minded peers and practitioners than ever before in local government - delivering real value in terms of shared expertise and experience. Jon Hyde, Programme Manager, Cheltenham BC 15 Tuesday, 15 June 2010
  16. 16. Built with the sector for the sector 16 Tuesday, 15 June 2010 The Knowledge Hub is being built with you in mind. Local government practitioners, Members and their partners. We’re working with a range of practitioners and stakeholders through our advisory group. We have oversight from the Local Government Delivery Council and we have a range of opportunities online to get involved - including a community of practice.
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  18. 18. Tuesday, 15 June 2010