Feedback & feedforward

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Feedback & feedforward

  1. 1. Feedback A double edged swordmåndag den 22 augusti 2011
  2. 2. Can we do better than this?måndag den 22 augusti 2011
  3. 3. CHANGE? Clarifying question UNDERSTAND LISTEN & PROCESS Receptivity is present EXPLAIN So, what you mean is…. OK, but I……” Receptivity is absent DEFEND “ “Be that as it may, I still think…” REJECT “I won’t accept that, I will not take that from you… .” Feedback stairwaymåndag den 22 augusti 2011
  4. 4. The key ingredient of communication is... Phillip Williams Chief Negotiator Scotland Yardmåndag den 22 augusti 2011
  5. 5. ...the ability to listen Phillip Williams Chief Negotiator Scotland Yardmåndag den 22 augusti 2011
  6. 6. Do you really listen?måndag den 22 augusti 2011
  7. 7. #Lesson in a tweet FEEDBACK: Use at your own risk! «performance went down after feedback in almost 40% of the studies» Kluger & DeNisimåndag den 22 augusti 2011

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