Previous Assessment Methods
Home owners identified for properties
across the city.
On-site visit scheduled to inspect
6 full-time staff conduct on-site
Home owner availability.
New annual assessment cycle.
Management of historical records.
Assessment methods were expensive
and labor intensive.
City of Calgary’s Goals:
Identify and acquire technology to
streamline the process.
Find a solution to handle group scheduling,
and document management.
Look at alternative for collecting information.
Capitalize on web technology.
Pilot: The New Process
Assessment information is responsibility of the
Minimal on-site assessments.
1 Part time assessor instead of 6 full time
Streamlined scheduling and administration.
Process reduced from a 13 month
cycle to a 4 month cycle - a 9 month
Cost savings of $200,000 dollars!!
The Next Phase
Re-deployment of homeowner survey to 250,000
respondents in spring 2002.
Enterprise-wide rollout of RightFAX for desktop
Expansion of TELEform to Police Services and the
City Clerk’s Office.
Rollout of TELEform PDF & HTML modules to the
city web site.
Projected cost savings of $1,000,000
dollars for 2002.
Increased ability to manage, route and
archive critical documents.
"Without these technologies, our
productivity would be cut in half.”
Martin Wong, Project Manager
Assessment Business Unit
The City of Calgary
For more information:
City of Calgary - Pilot Case Study
Cardiff TELEform and Kofax VRS - Press Release
The City of Calgary, Civic Government
Government of Canada, Department of Natural
The author of this slide show makes absolutely no claims of
ownership, whatsoever, of any of the images appearing in this
The author is unaware of any explicit copyright claims or marks on or
to these images, disclaims any knowledge of infringement, and
denies any notion of intentional infringement of international
Due to the fact that these images may be protected under
international copyright law, usage of these images in context of
this slide show is for learning purposes only. Sale of this slide
show or the images it contains is expressly prohibited by the