Information excellence 2012feb_tcs_vijaya_deepti_innovations with data agility in insurance
Title and Content 109 255 131 0 85 214 207 255 56 99 165 73 246 255 155 190 28 42 Dark 1 Light 1 Dark 2 Light 2 Accent 1 Accent 2 185 151 193 255 255 236 175 75 187 221 255 137 164 7 0 62 255 29 Accent 3 Accent 4 Accent 5 Accent 6 Hyperlink Followed Hyperlink Innovations with Data Agility In Insurance 127 203 179 212 255 255 Vijaya Deepti 175 221 215 238 149 197 195 223 242 171 249 213 Vice President & HeadPurple 50 % Purple 25 % Yellow 50 % Yellow 25 % Tata Blue 50% Tata Blue 25% –Global Delivery, Insurance 229 248 180 214 241 251 Information Excellence Summit, 205 186 241 235 213 154 231 200 240 202 251 241 February 50 % 2012 % Bangalore Green 25 % Brown 25, Brown 25 Green 50 % Light Green 50% Light Green 25% http://Informationexcellence.wordpress.com
Vijaya P H Deepti Profile Vijaya P. H. Deepti Vice President and Head of Global Delivery Insurance unit Tata Consultancy Services Limited.With an experience of 29 years in TCS, Vijaya Deepti is currently responsible for global delivery for the Insurance unit. She has the additionalresponsibility to grow UK and European Insurance business. Her experience in delivering large scale transformations, coupled with thoughtleadership enables her to be a business advisor to CXOs of global insurance corporations.Her ability to significantly impact the organizational context by bringing innovativeness in her ideas, solutions and approaches along with herstrength in building customer relationships has helped anchor the business during the downturns.In recognition for her contribution to the Insurance unit within TCS, Women Leaders In India (WLII) conferred the “Leading Businesswoman OfThe Year” award in Dec 2009. Under her leadership, the unit won a number of large strategic deals, acquired new customers and grew volume by100% within 2 years of taking charge of the unit. She has been a role model and inspiration for emerging women leaders in TCS and the industry.Deepti has been a member of TCS Business Excellence Council , responsible for driving TATA Groups’ Business Excellence(TBEM) initiative. Sheworked as head of Quality Council and has championed various Six Sigma Initiatives within TCS and customer engagements.A quick learner who brings passion and fervor to whatever she does, Deepti is also a change agent. Deepti is a voracious reader who likes to readbooks on management, leadership, and innovation amongst others and bring these learning to drive positive change within the organization.Vijaya Deepti has a Bachelors Degree in Mechanical Engineering, from Bombay, India. She has authored and published white papers andresearch studies, one of which was on “Effective Risk Management: Risk Analysis Using Enhanced FMEA”. (link?)Deepti is a strong believer in work life balance and encourages this across the organization through effective time management.For customers, Deepti is fondly known for her ability to deliver certainty, for her teams she is the leader who trusts and empowers and forassociates in the unit, she is a role model as much for her vision, insights and technical expertise, as for her people management skills.
Customer Centricity drives Agility Digital Strategy Need Based Selling Lead Management Service Acquire Business Agility Business Analytics Differentiation Campaign Management Customer Retain Improve Loyalty Reward Cross Sell- Programs Up Sell Personalized ServicesCustomer Centric Organization and Culture driven by a leader who can cut across Product silos.Focus is on Customer Experience and Customer Perception
Data Agility – Journey towards Excellence Social commerce Social CRM Socially-enabling business processes Sustained Competitive Advantage Socially-enabling and integrating digital assets Integrated multi-channel touch points Relationship-based, Location-based services Prescriptive Enterprise Partner communities Customer communities Employee communitiesCollaborative Relationships Mobile applications Crowd Sourcing Social Media footprint expansion (e.g. Twitter) Collective intelligence and knowledge management Social Media functional expansion (e.g. sales) Business & decision processes driven by analytics Collaboration tools expansion Integrated “Big Data” with enterprise data and (e.g. SharePoint) BI for the masses decision processes Advanced marketing attribution Sentiment analysis Predictive analytics, simulation and optimization In-memory analytics Analytic applications Mobile dashboards and reports Awareness-to-action capabilities Expanding Business Intelligence footprint Stream computing analyzing data in motion Actionable Intelligence
Innovations with Data Agility in Insurance Customer focused • Claims Triaging Predictive • Adjuster Assignment Analytics Usage Based •Pay-How-You-Drive Insurance Adaptive Data •Adaptive Model Driven WarehousingData Agility it is not about technology but the ability to move, process, consume the data within or across theenterprise quickly.
Customer focused Predictive analytics Claims Triaging and Adjustor Assignment Insurance Distribution (Understanding customers, targeting the right markets, Hiring and deploying the right agents) Personalized Claim Handling(Proactively approach the customers leveraging the insights derived from claims data) Personalized claim Handling(Proactively approach the Analyze Online User experiences customers leveraging the insights derived from claims data) Big Data Analytics (Social media, Facebook etc.)
Insurance Telematics in Action Telematics in Action Telematics in action 7
Adaptive Data warehousingA shift from Traditional Approach Acquire and manage data in a way it can be utilized better automate core data warehousing functions Focus on a business model rather than a physical model as the core of Data warehouse. (Insurance specific models). Reduce the update cycle of data warehouse