Driving adoption of EMM and
managing organisation change
Silvia Fazekas (eMEDs Project Manager)
Bianca Jordaan (EMM Progra...
Driving adoption of EMM and
managing organisation change
Silvia Fazekas (eMEDs Project Manager)
• Understanding organisational cultures
• Clinical leadership and user champions
• Anticipate and account for 5-Stages of
...
• Distance work-practice changes from
system, if possible
• Adequate support - both people &
technology
• Staged roll-out
...
• Benefits – by-product of existing
processes
– NIMC Audits
– Medication Safety Self Assessments
• Healthy dose of humour ...
Change management and the NSW EMM Progam
Bianca Jordaan
EMM Change and Adoption Manager
1. Getting the timing and effort for
change right
2. Using and equipping Change
Agents for success
3. Learning, reusing an...
Source: Merriam-Webster
Getting the timing and effort for
change right
Clinical lead
Supports and encourages from a position of leadership
Change agent
Resolves issues and supports changes on t...
Change Agent characteristics
• Visionary - know what the future
looks like
• Patient, empathetic and persistent
• Knowledg...
Learning, reusing and
improving
• Fund and complete any required
foundation projects
• Understand medication process
challenges and make the non-IT
change...
1. Getting the timing and effort for
change right
2. Using and equipping Change
Agents for success
3. Learning, reusing an...
Questions?
Driving adoption of EMM and
managing organisation change
Silvia Fazekas (eMEDS Project Manager)
Bianca Jordaan ...
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Silvia Fazekas, eMEDs Project Manager, South Eastern Sydney Local Health District & Bianca Jordaan, EMM Program Change and Engagement Manager, HealthShare NSW - Driving Adoption of eMM and Managing Organisational Change

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Silvia Fazekas and Bianca Jordaan delivered this presentation at the 3rd Annual Electronic Medication Management Conference 2014. This conference is the nation’s only event to look solely at electronic prescribing and electronic medication management systems.

For more information, please visit http://www.healthcareconferences.com.au/emed14

Published in: Health & Medicine
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Silvia Fazekas, eMEDs Project Manager, South Eastern Sydney Local Health District & Bianca Jordaan, EMM Program Change and Engagement Manager, HealthShare NSW - Driving Adoption of eMM and Managing Organisational Change

  1. 1. Driving adoption of EMM and managing organisation change Silvia Fazekas (eMEDs Project Manager) Bianca Jordaan (EMM Program)
  2. 2. Driving adoption of EMM and managing organisation change Silvia Fazekas (eMEDs Project Manager)
  3. 3. • Understanding organisational cultures • Clinical leadership and user champions • Anticipate and account for 5-Stages of Grief • Direct face-to-face communication with clinicians from early in the project, build trust • Trying to inform the ‘un-informable’ Towards e-Change in Health
  4. 4. • Distance work-practice changes from system, if possible • Adequate support - both people & technology • Staged roll-out • Don’t make work needlessly more difficult Towards e-Change in Health
  5. 5. • Benefits – by-product of existing processes – NIMC Audits – Medication Safety Self Assessments • Healthy dose of humour and enthusiasm! • And a thick skin... Towards e-Change in Health
  6. 6. Change management and the NSW EMM Progam Bianca Jordaan EMM Change and Adoption Manager
  7. 7. 1. Getting the timing and effort for change right 2. Using and equipping Change Agents for success 3. Learning, reusing and improving 4. Getting the foundations right Shaping the EMM Program
  8. 8. Source: Merriam-Webster Getting the timing and effort for change right
  9. 9. Clinical lead Supports and encourages from a position of leadership Change agent Resolves issues and supports changes on the ground Change Champions Using and equipping Change Agents for success
  10. 10. Change Agent characteristics • Visionary - know what the future looks like • Patient, empathetic and persistent • Knowledgeable • Strong relationships • Problem solver
  11. 11. Learning, reusing and improving
  12. 12. • Fund and complete any required foundation projects • Understand medication process challenges and make the non-IT changes early • Extensive and dedicated change support • Debunk and deal with the myths Getting the foundations right
  13. 13. 1. Getting the timing and effort for change right 2. Using and equipping Change Agents for success 3. Learning, reusing and improving 4. Getting the foundations right Shaping the EMM Program
  14. 14. Questions? Driving adoption of EMM and managing organisation change Silvia Fazekas (eMEDS Project Manager) Bianca Jordaan (EMM Program)

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