Shane White - Pinnacle Integrity - The ‘ideal’ bullying investigation

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Shane White delivered the presentation at 2014 Workplace Bullying Conference.

The Workplace Bullying Conference 2014 focused on the effects of the legislative changes to date and on implementing practical policies and programs for bullying prevention.

For more information about the event, please visit: http://www.informa.com.au/workplacebullyingevent14

Published in: Health & Medicine, Career
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Shane White - Pinnacle Integrity - The ‘ideal’ bullying investigation

  1. 1. 2nd Annual Workplace Bullying Conference 2014 The bullying investigation - an opportunity!
  2. 2. WHAT TO EXPECT? 1. No death by PP 2. Bullying complaint – a headache or opportunity? 3. Scenario – assessment 4. Plan the investigation – 5 Steps 5. 10 fatal errors to avoid
  3. 3. Bullying & its Impacts 1. Workplace bullying costs Aust employers between $6 - $36 billion dollars every year – human cost? 2. Prevention better than cure – but if we get it, what is the best cure? 3. One accused successfully claimed $141,653.54 for injuries after "Reading full file release by Ethical Standards Unit and finding allegations that I was not made aware of". 4. One employee was interviewed 19 times over 3 years during an ‘internal investigation’ BULLYING, IMPACTS & RESPONSE
  4. 4. LOGISTICS DIVISION A The Scenario SCENARIO I’m Susan, Bart’s boss. I’m Bart, John is a bully. I’m John, Bart is not making his numbers and looking to blame someone.
  5. 5. The Scenario SCENARIO
  6. 6. 5 STEP ASSESSMENT 1. Assess info and identify the issues? 2. What do the relevant industrial instruments, legislation, or policy say? 3. What are the expectations? 4. What are the options: evidence-based vs outcome-focussed? (consider precedents / consistency) 5. Which way – decide, document and act! Communication | Consistency | Confidentiality
  7. 7. 5 STEP INVESTIGATION 1. Preparation and information collection (plan) 2. Interview the relevant parties (5 W’s +H) 3. Follow up issues arising (ABC Principle) (repeat 2 & 3 if required) 4. Make a finding and prepare a report 5. Implement resolution activities or action Fairness | Documentation
  8. 8. 10 FATAL ERRORS 1. Ignorance and hope (these matters do not resolve themselves) 2. Missing or misinterpreting the issue 3. Communication, Consistency & Confidentiality 4. Procedural fairness/due process 5. Contaminating evidence and process (Eg. interviewing witnesses together, your words v their words )
  9. 9. 10 FATAL ERRORS 6. Record keeping – investigation notes and witness statements (audio log) 7. Tunnel vision/investigation bias: truth vs outcome (follow up all leads: inculpate vs exculpate) COI – real or perceived 8. Role and responsibility bias 9. Response – sledgehammer or tweezers? 10.Seize the opportunity v here we go again. Real implementation v tokenism - systemic improvement & positive cultural change.
  10. 10. Questions Contact details Shane White phone: 0439 485428 or 1300 789 433 email: s.white@pinnacleintegrity.com.au QUESTIONS?

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