Something's gotta give……
Sector
Pressure
Viability and
Public
Perception
Demand and
Changing
expectations
Fiscal
Pressures...
Demand for Aged Care
Services
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
10,000
2006 2011 2016 2021 2026 2031...
Profile of Users of Aged
Care Services
0%
10%
20%
30%
40%
50%
60%
70%
80%
Residential Low Care Residential High Care
Propo...
Living Longer Living
Better
• Accommodation charges
• Community care
• Consumer Directed Care
4
Living Longer Living
Better
Gateway
Assessment
Specified Care and Services
Additional Amenity
Denmark
New Zealand – Changing
Sector Profile
Providers
Consumer Choice
8
Consumer centric
services
Consumer
Provider
Provider
Provider
Provider
Community Care
CDCs
Budget holding
Contracting other providers
Monthly reporting
10
Brokering
Carers
Volunteers
Technology
Home monitoring
11
Health care
services
Social care services
GP
GP
Hospital
Outpatient
clinics
Optometrist
Physiotherapist
Help with
shopping...
Telehealth
Allows people to take
their vital signs in their
home daily, monitored
by a clinical nurse or
health profession...
Feros Care’s Technology Enablers
Challenges Technology Response
Independence & Security Telecare Smart Home technologies
C...
Telehealthcare - Assistive Technologies
• Established LifeLink in
December 2009
• 9 month Trial to Oct 2010
• NNSWLHD Tria...
Telehealth Deviceshlth
Pulse
Oximeter
Thermometer
Telehealth Hub
Glucose Monitor
Blood Pressure Monitor Scales
Age: 55 to 89
Conditions
 Unstable Blood Pressure
 Diabetes
 COPD
 Chronic Heart Failure
Our Clientsts
Outcomes
Our Clients
General Practitioners
• Decreased worry about not being aware
of daily severity of condition69%
• Tec...
SMART HOME TECHNOLOGY
Feros Care has 180 smart homes installed
Telecare Outcomes
Our Clients
Their Carers and Family
• Reduced fear of undetected falls88%
• Increased confidence for hou...
Mobile Technology in Community
Care
About Silver Chain Group
Statistics 2010:2011
Hours of care: 1,619,124
Clients assisted: 62,337
Clients visited per day: 4...
• Large and mobile workforce – need to be able
to provide and capture up to date information 24/7
• Enables our nurses to ...
The Devices
The Supporting Platform
The (WA) Users (total group mobile users 2,000+)
The Benefits
Clients
Better care
Increased privacy
Reduced errors
Less hospital visits
Improved quality of
life
Staff
Grea...
The Business Cycle
DATA
INFORMATION
KNOWLEDGE
UNDERSTANDING
COMMUNICATION
ACTION
Mobile Timesheets
DATA
INFORMATION
KNOWLEDGE
UNDERSTANDING
COMMUNICATION
ACTION
“Oh no something else I have to
learn and ...
Saving
s
Project
Total savings
(est.)*
Timesheets (TS) - messaging $60,000
TS - Carrier voice contract $180,000
TS - Calls...
DATA
INFORMATION
KNOWLEDGE
UNDERSTANDING
COMMUNICATION
ACTION
• 16,784 wounds total
• 2,456 active wounds
• 20,316 assessm...
Wounds
A Connected Workforce
Summary
Improve client
care and increase
capacity
Drive down
Logistics costs and
reduce
inefficiencies
Rod Young, Aged Care Association Australia - Addressing the Demand for Health and Aged Care Services
Rod Young, Aged Care Association Australia - Addressing the Demand for Health and Aged Care Services
Upcoming SlideShare
Loading in …5
×

Rod Young, Aged Care Association Australia - Addressing the Demand for Health and Aged Care Services

930 views

Published on

Rod Young, Former CEO, Aged Care Association Australia and Member, Ministerial Advisory Committee on the Ageing delivered this presentation at the 15th Annual Health Congress 2014. This event brings together thought leaders and leading practitioners from across the Australian health system to consider the challenges, implications and future directions for health reform.

For more information, please visit http://www.informa.com.au/annualhealthcongress14

Published in: Health & Medicine
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
930
On SlideShare
0
From Embeds
0
Number of Embeds
7
Actions
Shares
0
Downloads
13
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Rod Young, Aged Care Association Australia - Addressing the Demand for Health and Aged Care Services

  1. 1. Something's gotta give…… Sector Pressure Viability and Public Perception Demand and Changing expectations Fiscal Pressures Political will for Change
  2. 2. Demand for Aged Care Services 0 1,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000 9,000 10,000 2006 2011 2016 2021 2026 2031 2036 2041 000s Aged Australian Population Projections 85 years and over 65 years and over
  3. 3. Profile of Users of Aged Care Services 0% 10% 20% 30% 40% 50% 60% 70% 80% Residential Low Care Residential High Care Proportionof High and Low Care Places 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
  4. 4. Living Longer Living Better • Accommodation charges • Community care • Consumer Directed Care 4
  5. 5. Living Longer Living Better Gateway Assessment Specified Care and Services Additional Amenity
  6. 6. Denmark
  7. 7. New Zealand – Changing Sector Profile Providers
  8. 8. Consumer Choice 8
  9. 9. Consumer centric services Consumer Provider Provider Provider Provider
  10. 10. Community Care CDCs Budget holding Contracting other providers Monthly reporting 10
  11. 11. Brokering Carers Volunteers Technology Home monitoring 11
  12. 12. Health care services Social care services GP GP Hospital Outpatient clinics Optometrist Physiotherapist Help with shopping Home care DVA transport Home modification service Meals on Wheels PCEHR HACC records
  13. 13. Telehealth Allows people to take their vital signs in their home daily, monitored by a clinical nurse or health professional.
  14. 14. Feros Care’s Technology Enablers Challenges Technology Response Independence & Security Telecare Smart Home technologies Chronic Disease Management Telehealth Vital Signs Monitoring Social Isolation Senior “e-connecting” Complexity of Accessing Services Feros Community Gateway “central contact and referral centre” Efficient & Effective Service Models Community Gateway Electronic Health record Virtual Offices Cloud Computing
  15. 15. Telehealthcare - Assistive Technologies • Established LifeLink in December 2009 • 9 month Trial to Oct 2010 • NNSWLHD Trial to Nov 2011 • 500 Smart Homes to Dec 2011 • Key suppliers: Intel, Telemedcare, Chubb, TunstallsProduct Comparison • Nottingham & Torbay and York, Dublin, UK. • Trials: Mildura, Ipswich Australia Technology in Operation
  16. 16. Telehealth Deviceshlth Pulse Oximeter Thermometer Telehealth Hub Glucose Monitor Blood Pressure Monitor Scales
  17. 17. Age: 55 to 89 Conditions  Unstable Blood Pressure  Diabetes  COPD  Chronic Heart Failure Our Clientsts
  18. 18. Outcomes Our Clients General Practitioners • Decreased worry about not being aware of daily severity of condition69% • Technology allows me to be more independent94% • I can manage better with the technology100% “With Telehealth the RN is monitoring mums vitals everyday. No hospital admission this winter – the first time in 3 years” Daughter • Involving patients in monitoring has a positive compliance impact69% • Daily monitoring helps reduce A&E visits and re-hospitalisation86% • I would recommend monitoring services to other physicians86% Daily monitoring of BSL and BP has assisted in stabilizing her medical conditions GP
  19. 19. SMART HOME TECHNOLOGY Feros Care has 180 smart homes installed
  20. 20. Telecare Outcomes Our Clients Their Carers and Family • Reduced fear of undetected falls88% • Increased confidence for household activities87% • The technology improves my security94% “the emergency devices give me more confidence and make me feel safer at home by myself” Client • Improved client independence56% • Reduction in carer anxiety44% • Reduced need for residential care28% I can’t provide much assistance myself, but with the Feros visits and telehealthcare services, I think mum can remain at home for years. Son
  21. 21. Mobile Technology in Community Care
  22. 22. About Silver Chain Group Statistics 2010:2011 Hours of care: 1,619,124 Clients assisted: 62,337 Clients visited per day: 4,943 Occasions of service: 2,271,426 Klms travelled : 20,797,206 Staff (Volunteers): 3,380 (411) Revenue $193 million
  23. 23. • Large and mobile workforce – need to be able to provide and capture up to date information 24/7 • Enables our nurses to be able to access information about clients such as their details, referrals, diagnosis, alerts, contacts and services. • Enables nurses to record in real time the clients assessment details and information about wound care. The Application  Clients  Assessments  Admission wizard  Contacts  Clinical details  Messages  Access comments  Wound management  Alerts  Service details  Schedule/roster  Maps and GPS tracking  Task details  Timesheet  OSH checklist  Client equipment  Manuals (nursing & quality)  Continuous Improvements
  24. 24. The Devices
  25. 25. The Supporting Platform
  26. 26. The (WA) Users (total group mobile users 2,000+)
  27. 27. The Benefits Clients Better care Increased privacy Reduced errors Less hospital visits Improved quality of life Staff Greater safety Better information Feel connected Reduce travel time Reduce paperwork Organisation Reduce overheads Improve unit costs Efficient processes Increased productivity Reduce travel time Better information
  28. 28. The Business Cycle DATA INFORMATION KNOWLEDGE UNDERSTANDING COMMUNICATION ACTION
  29. 29. Mobile Timesheets DATA INFORMATION KNOWLEDGE UNDERSTANDING COMMUNICATION ACTION “Oh no something else I have to learn and worried that it was going to that will take up time……. “But now yeah it great, its been very easy to learn” • Auto download of care workers workload / timesheet • Updated daily for today and 4 days ahead • Data recorded in real time and submitted daily • 600 mobile timesheet users
  30. 30. Saving s Project Total savings (est.)* Timesheets (TS) - messaging $60,000 TS - Carrier voice contract $180,000 TS - Calls to Customer Operations $620,000 TS - Remove paper system $500,000 TS – Total estimated savings per year $1,360,000 Mobile Timesheets
  31. 31. DATA INFORMATION KNOWLEDGE UNDERSTANDING COMMUNICATION ACTION • 16,784 wounds total • 2,456 active wounds • 20,316 assessments • 21,551 treatment plans • 14,469 treatments • 353,071 dressings • 5,943 Notes Wound Care “With the phone we can bring wound care in real time with real data.”……… “We can now prove the worth of the work our nurses have been doing for years.”
  32. 32. Wounds
  33. 33. A Connected Workforce
  34. 34. Summary Improve client care and increase capacity Drive down Logistics costs and reduce inefficiencies

×