Patient Liaison Network
Country Health SA Local Health Network
(CHSALHN)

Use of the Operational
Business Intelligence (OB...
Pam Pratt
Patient Liaison Network Coordinator

CHSALHN
Patient Journey Initiative
The Patient Journey Initiative aims to
improve the outcomes for people living in
country South ...
Patient Liaison Nurse
The CHSA Patient Liaison Nurse (PLN) role
at country hospital sites formally began in
2007
Rural Lia...
Operational Business
Intelligence (OBI) Dashboard
SA Health completed the work to develop
and implement a near to real tim...
Access on SA Health Web site
The hospital dashboards provide up-to-date
information about the State’s metropolitan public
...
Emergency Department Status
Country Patients in Metro
Information available about country
inpatients in metropolitan hospitals with
stays greater than...
Detailed Access

Access to patient lists/names was restricted

Patient Liaison contacts in country hospitals
ALLOCATION

Patient Liaison Contacts were given access
to the patient list for patients from their region,
as per Post Cod...
Country Patient Lists
Advantages

Quick and
easy to use
Improves
Communication
Monitor
Patients
Progress
Commence
Discharge
Planning
Direct
Transfer
Decrease
Occupied
Bed Days
Good News Story
The Clinical Liaison Nurse organised
admission to local country hospital six
weeks earlier than originally...
Good News Story
Contacted patient having elective surgery in
Metro

Discharge himself against medical advise
Post op compl...
Conclusion
The OBI Dashboard has proven to be an
excellent resource for country hospitals to
allow viewing of local patien...
QUESTIONS
Pamela Pratt, Country Health SA: The Use of OBU Dashboards to Improve Hospital in the Home Services
Pamela Pratt, Country Health SA: The Use of OBU Dashboards to Improve Hospital in the Home Services
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Pamela Pratt, Country Health SA: The Use of OBU Dashboards to Improve Hospital in the Home Services

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Pamela Pratt, Patient Liaison Network Coordinator, Country Health SA delivered this presentation at the 2013 Hospital in the Home conference. This 2-day event is a nurse oriented program to improve HITH services and maximise hospital efficiency. For more information about the annual event, please visit the conference website: http://www.communitycareconferences.com.au/hospitalinthehome

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Pamela Pratt, Country Health SA: The Use of OBU Dashboards to Improve Hospital in the Home Services

  1. 1. Patient Liaison Network Country Health SA Local Health Network (CHSALHN) Use of the Operational Business Intelligence (OBI) Dashboard in country South Australia
  2. 2. Pam Pratt Patient Liaison Network Coordinator CHSALHN
  3. 3. Patient Journey Initiative The Patient Journey Initiative aims to improve the outcomes for people living in country South Australia needing to access health services locally, regionally & from Adelaide-based services
  4. 4. Patient Liaison Nurse The CHSA Patient Liaison Nurse (PLN) role at country hospital sites formally began in 2007 Rural Liaison Nurses or Patient Liaison Contacts at Major public hospitals within the metropolitan area Patient Liaison Network
  5. 5. Operational Business Intelligence (OBI) Dashboard SA Health completed the work to develop and implement a near to real time ‘dashboard’ in the areas of inpatients, emergency departments and elective surgery across all metropolitan hospitals
  6. 6. Access on SA Health Web site The hospital dashboards provide up-to-date information about the State’s metropolitan public hospitals Number of patients in Emergency Department and Inpatient areas Data is updated from each hospital every 30 Minutes The Elective Surgery Dashboard provides a daily snapshot of public hospital elective surgery waiting list activity.
  7. 7. Emergency Department Status
  8. 8. Country Patients in Metro Information available about country inpatients in metropolitan hospitals with stays greater than one day Country patients are ‘flagged’ at broad category level
  9. 9. Detailed Access Access to patient lists/names was restricted Patient Liaison contacts in country hospitals
  10. 10. ALLOCATION Patient Liaison Contacts were given access to the patient list for patients from their region, as per Post Codes. Their log-on details included a User Name: Pam Pratt Password: ……………
  11. 11. Country Patient Lists
  12. 12. Advantages Quick and easy to use
  13. 13. Improves Communication
  14. 14. Monitor Patients Progress
  15. 15. Commence Discharge Planning
  16. 16. Direct Transfer
  17. 17. Decrease Occupied Bed Days
  18. 18. Good News Story The Clinical Liaison Nurse organised admission to local country hospital six weeks earlier than originally planned Home on weekends with wife Opportunity for Occupational Therapist to act on deficits that would have affected a direct discharge home. (Clinical Liaison Nurse/ Hospital in the Home Coordinator, Port Pirie Regional Health Service)
  19. 19. Good News Story Contacted patient having elective surgery in Metro Discharge himself against medical advise Post op complications - staying longer Remained for extra days required then discharge (Patient Liaison Officer, Kangaroo Island Health Service)
  20. 20. Conclusion The OBI Dashboard has proven to be an excellent resource for country hospitals to allow viewing of local patients in metro, monitoring of their progress and initiating transfers back.
  21. 21. QUESTIONS

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