Chemotherapy Day Unit
Process Redesign from a
“People” perspective
by Laura Martin
Redesign & Innovation Lead
Ballarat Hea...
People Processes
“Strategy begins
with inventing
an alternate
future”
Overcoming Challenges
•
•
•
•
•

Panel of Experts
Challenges
Ideas and Examples
Challenge Champion
Reward
BHS – Chemotherapy Redesign
• 60% increase in utilization
• $1,000 p/month reduction in
sick leave
• $40,000 p/year reduct...
Model for Improvement
• 2-part process to
accelerate
improvement
– 3 fundamental questions
– Plan-Do-Study-Act
(PDSA) Cycl...
Teach to Fish
Tall Poppy Syndrome
Changing from
“Don’t stick your
head up” to
“Reach for the
stars”
Rights & Responsibilities
Engaging with Data
Current State
Change Leadership
Questions?
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Laura Martin, Ballarat Health Services - CASE STUDY: Chemotherapy Day Unit Process Redesign from a “People” perspective

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Laura Martin, Redesign Lead, Ballarat Health Services delivered this presentation at the Clinical Redesign & Process Mapping conference. This conference provides case studies of succesful redesign projects to assist delegates in identifying the root causes of issues impacting patient journeys and then develop and implement sustainable change processes to improve the way health care is delivered.

Find out more at www.healthcareconferences.com.au/clinicalredesign13

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Laura Martin, Ballarat Health Services - CASE STUDY: Chemotherapy Day Unit Process Redesign from a “People” perspective

  1. 1. Chemotherapy Day Unit Process Redesign from a “People” perspective by Laura Martin Redesign & Innovation Lead Ballarat Health Services, Victoria
  2. 2. People Processes “Strategy begins with inventing an alternate future”
  3. 3. Overcoming Challenges • • • • • Panel of Experts Challenges Ideas and Examples Challenge Champion Reward
  4. 4. BHS – Chemotherapy Redesign • 60% increase in utilization • $1,000 p/month reduction in sick leave • $40,000 p/year reduction in overtime
  5. 5. Model for Improvement • 2-part process to accelerate improvement – 3 fundamental questions – Plan-Do-Study-Act (PDSA) Cycle/s Model for Improvement - IHI
  6. 6. Teach to Fish
  7. 7. Tall Poppy Syndrome Changing from “Don’t stick your head up” to “Reach for the stars”
  8. 8. Rights & Responsibilities
  9. 9. Engaging with Data
  10. 10. Current State
  11. 11. Change Leadership
  12. 12. Questions?

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